ParcelMonkey UK

Horrible experience. I feel like pulling my own hair shipping through them. I'd rather use EMS which is super reliable. My parcel has been over one month and it hasn't even been delivered yet. Noone knows what happened to it. Customer service in the USA where I shipped from gave me wrong tracking info which belong to Jersey Post. Customer service in the UK doesn't even bother to response my queries. I wonder if they're in a business to ship products or stealing products from people like us and selling it online.

Could believe how bad Parcrlmonkey in policing insurance claim.
Haf mind rejected evrnthough driver drop in front of customer.

Rejected because it was not packaged properly. Did packaged with polystyrene, never ever going to use these cowboys again. After 4 years using them, this is the end. Should zero star and not one!

Had an item collected on the 9th Feb, sat with the courier, with the " weve got it" message ever since. Trying to get Parcelmonkey to actually get me some information is useless, like all big companies, they appear not to give a f""". We have got your money, move on, we do not care.

Beware stay clear of these fraudsters at all cost, the items I posted using parcel Monkey turned up totally destroyed, the buyer sent me multiple pictures of the contents and the box and it looked like they'd been thrown from the wagon onto the tarmac multiple times before getting dragged down the motorway to their final destination, and even though I'd payed for extra cover these clowns said I wasn't covered due to inadequate packaging, the contents were wrapped in multiple layers of bubble wrap and sealed in a sturdy well taped box, don't think any packaging would survive the onslaught parcel monkey provide.
To top it off customer services-complaints blank you once these Charlatans fob you off with their p.ss poor excuses,
Summary
TAKE YOUR CASH
DESTROY YOUR PROPERTY
BLANK YOU AND MOVE ON TO THE NEXT VICTIM.

Parcelforce say I can claim compensation for a damaged parcel but Parcelmonkey won't release the booking number I need to make the claim. I assume its because they make claims and keep the money themselves. There's no other reason.

Lost my parcel PM******* - even though I PAID for insurance it's been over a month and they just say "As soon as we hear back from the courier, we will contact you immediately." They used DHL courier shipment ref: **************. Their claims procedure STINKS!

Made the error of entrusting Parcel Monkey with shipping my personal possessions internationally. Supplied the relevant documents for international shipping to no to avail as Parcel Monkey never ensured that the carrier received them. At the time of writing my possessions have been delayed for 11 weeks. For the past two months they have been sitting in Parcel Monkey's depot with daily promises from Parcel Monkey that the case has their highest priority, yet nothing happens. Parcel Monkey has not been able explain why the consignment remains in their depot though they have supplied me with photographs of the parcels as evidence that they have not destroyed them, but only slightly roughed them up. For that, they fully deserved the one star in this review.

I repeatedly asked Parcel Monkey's help desk to escalate the case to a manager and to place me in contact with said manager. After 10 weeks I finally received a message from an employee who presented as a manager. True to form they offered no help. I sent Parcel Monkey a formal complaint, which they ignored.

Having had the misfortune of dealing with Parcel Monkey on more than one occasion, my experience is that Parcel Monkey's business model is designed to minimize customer service and shrug off responsibility for the safety and timely delivery of the objects you ship using their service. Add to that, that in many instances Parcel Monkey seem to not understand the mechanics of international shipping, neither does the company possess adequate insight into the infrastructure or operation of the subcontracted carriers they use, and this leads to serious problems for their costumers as you can verify by reading just about any review site. I take issue with the authenticity of the majority of positive reviews of Parcel Monkey, and I suggest that you carefully read through a selection of them and notice the amount of anonymous posters and repeated, superficially varied posts before you take the gamble and send anything of value using Parcel Monkey as the provider. If you want to ensure a generous delay, the excitement of not knowing which part of your content that will arrived damaged, and thy joy of communicating with a vast variety of help-desk employees who are really grateful for your patience but unfortunately cannot help you (but you are always welcome to contact them should you have any issues), Parcel Monkey is the service for you.
For reference, of the three consignments I shipped with Parcel Monkey several months ago, only one has arrived and it was severely delayed, the content was damaged, and Parcel Monkey had failed to ensure that the subcontracted carrier used the custom documents I supplied them with. As a consequence I have spent hours filing paperwork to the customs authorities in an attempt to have the erroneously administered import tax reimbursed.

Bottom line: life is too short for Parcel Monkey.

I sent a package abroad and it was meant to get there within 3-4 days, this is the service that was selected and paid for. The timeframe was even checked via live chat, it has been 9 days and my package is nowhere to be found. It has not been delivered neither can these monkeys tell me where the package is. Poor is an understatement!

Had a time sensitive package that needed to be delivered and although ParcelMonkey were more expensive than others thought I'd take a punt as it was a Next Day service. Took a day off from work and when it came to 4pm I started getting nervous so tried contacting PM. Unfortunately, the only way of doing that was through LiveChat (no way of calling in and speaking to someone). LiveChat was practically no help and told me to wait until 6pm. Needless to say no one came and there was no explanation why and no offer to check with the courier.

Ended up cancelling as having spoken to a few others in my line of work they had the same experience so decided to take my customer elsewhere from these cowboys and ended up paying 1/3 less. AVOID AT ALL COSTS!

After a month of being given the run around, parcel monkey have now admitted the courier they used have lost my parcel. Now trying to claim a refund on the product is another challenge. They thought they had me when I was unable to produce an original invoice, threatening to close the claim without it. Now I've produced the invoice they've replied ( in text messages because you can't speak to anyone) I have to wait 30 days for my claim to be "investigated" and they will be in touch when they know more. I've messaged numerous times asking them to explain their term of "investigate" and why I can't be issued a refund now I've done everything they've asked and my messages are being ignored.
Never use a company with no telephone number!

This company lost 2 out of 4 parcels in less than 3 weeks and did not refund me. Their customer service is dreadful (the write to you like a robot would) and refused to help when I contested a return. An incredibly dodgy company.

They do not honor the insurance claims. Come up with all sort of excuses. The latest one, to qualify for insurance I have to have PayPal invoice dated not less than 6 months ago. How is invoice or even more the software the invoice was issued with is relevant? It is not. They will simply find what you don't have and make it a mandatory requirement. Very poor responses as well, literally to get any answer you need to leave a negative feedback somewhere. Don't use them, there are plenty of other alternatives online.

This company is allowing their couriers to scam customers.
My parcel to the USA was sent via them and my measurments and weight which I checked three times to make sure they were correct, even allowing a bit extra for mistakes.
The parcel 27cm x27cm x20cm 2.7 kilo cost £37.78 which was about the usual price of the size parcel I send every year.
The courier state it was much larger by almost twice the size and gave me a surcharge of £51.59 making the total cost £89.37 which was considerably more than Royal Mail had assessed it...and they agreed with my weight and measurements.
Parcel Monkey have done nothing to help me despite several e mails from me.
Parcel Monkey have allowed one of their couriers to scam me with no recourse.
AVOID AT ALL COST.

On a couple of occasions PM have issued us with considerable extra charges after a parcel has already been paid for and sent. They claim it is because of weight discrepancies. Yet we send the same parcel with them using the same courier many times and the weights are always the same and accurate (in fact we always add a couple of 100 grams to be sure).

We will not use PM again because at best they're incompetent and at worst fraudulent.

First, the courier didn't pick it up on the agreed date. Noone has even apologised. Then we arranged a new collection date. This time they collected it. But the parcel sat lying around London depot and noone has returned the item. When I contacted them, they said the parcel was oversized despite the fact that it was the exact same measurements I entered. No one had even bothered fo get in touch with me untile I contacted them to as what was going on. Bow, I am extremely distressed as I fear they either lost or damaged the item. Horrible nightmare!

Scam company. Paid over £20 for a parcel to be delivered. The courier was DPD who did not provide a payment link for customs to be paid after several requests and promises they would provide it. As a payment link via email was the only way the customs could be paid. ( I even called the countries customs who said the courier DPD would should send a payment link via email as this was the only way the payment could be made) DPD still did not send the link to me or the recipient and after 6 days after numerous calls and web chats therefore customs sent it back to the UK. Parcel was returned to parcel monkey and not myself, then parcel Monkey wanted me to pay another £20+ for it to be returned to me. I had numerous cahrs with their customer service and explained it was not my fault but the lack of DPDs action however they refused to take any responsibility and see no wrong doings by the courier. All they keep telling me is to write a letter of complaint or take legal action. The customer service is the worst I have ever experienced and my career is in the high level customer service sector. I've now paid parcel monkey a total of £46 for nothing.

Cant fault these guys - I use them all the time and the provide a great service - really good prices and very easy to use. Thank you very much for a great service

Strong advise against using this parcel broker, go direct to the courier. Dubious and suspicious recharges. Very Poor.
AVOID

Review date 06/01/2021
Run away as far as you can from this service if you're a business. If there was a way to give a zero star, I would have selected that, that is how bad the service is. I've had to deal with so many errors and mistakes. Missed collections, missed deliveries, tracking links not working. And to top it off, I told them in advance that I will miss collections because the tracking link is not updating but they still kept insisting don't worry and I've had collections being missed up to 2-3 days for individual parcels. So collection was made 3 days late and everyday, it was the same story. And when they know they messed up, they don't respond to the ticket, they wait for hours to pass so you really cannot say anything. There is no form of communication over telephone. When you ask to complain, they give a postal address to write to, so the complaint system is dated 2 centuries ago. Beware, if you do decide to use them on a regular basis, remember, you yourself will be working as an employee to keep on top of the orders because their team is useless. I even spoon fed them with the issues and problems and they still couldn't help. The most horrible experience ever. Had to move to another provider as it was effecting me mentally and just kept me angry all day long. And of course, my customers were upset with me because their products were being delayed.

Booked and paid through Paypal online, i went through Parcel monkey and also paid for extra insurance to cover a cost of £200,00 toward item. Parcel monkey used Parcel force who of course smashed my item and i had to refund the buyer £207,00. I am now fighting for my compensation through Parcel monkey who are trying their hardest to avoid the situation and are lying to me, they are even telling me they will refund my original Paypal transaction that will include the insurance and will not have to settle my claim.

I have had more packages lost then that have got to were do to go to. The worst do not use unless you want to throw you money and what you are sending away. I give a big 0

After giving you an initial favourable quote. They will subsequently hit you with an 'additional charge' which is x 3 times your original quote! In my case I paid £24, to then be hit with an additional £69 charge!
APPALING CUSTOMER SERVICE. YOU CANNOT SPEAK TO A HUMAN. THERE IS ABSOLUTELY NO WAY TO GET YOU MONEY REFUNDED. DO NOT USE!

This is horrible service provider. They will take your money and lost your luggage. I booked an overseas courier and they conveniently misplaced it and then said we are not responsible.
DONT OPT FOR THIS. Pay extra to others instead