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ParcelMonkey UK

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GB
1 review
0 helpful votes
Follow khaled a.
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Bad impression
March 25, 2021

I booked with parcelmonkey for shipping from the UK to Syria. The service they used was DHL. I have an account with DHL and I already know DHL will NOT ship to Syria due to the economical sanctions. I contacted parcelmonkey and asked if they really can ship to Syria and the agent said yes. I even explained to the agent about the sanctions and he confirmed they can ship to Syria. I paid and DHL driver picked up the parcel. After ten days, the shipment had no update at all when i tracked on DHL website. I phoned DHL and asked about it, they said they can not ship to Syria and they are waiting for the monkey to request the return. I phoned the monkey and asked where my shipment was and the stupid Monkey said they tried 2 times to deliver it but no one was at the address in Syria. The address i sent to was a laboratory which opens from 7am to 10pm. I asked the agent if there is any evidence they knocked the door or any photo of the door of the address they reached in Syria but he said they have evidence but they can not show it. One advice i can give to parcel monkey: If you insist to lie to your customers you need to learn how to lie because we are not that stupid to believe whatever you say. I would have appreciated if you said you did not know DHL would not ship to syria. After two lies your agent made, you charged me around £15 for return from your warehouse in UK to my address in UK. You also charged me 3 times more for shipping out. You charged me £87.68 for Syria while the shipping cost to Lebanon (next to Syria) was £28. So i paid you £102 for nothing. What i got in return was two stupid lies and damaged parcel. When i complained you said you need picture of the broken items. Why dont you offer picture of the address in Syria if you say you knocked the door twice while DHL the carrier admitted the shipment never left the uk

Date of experience: March 25, 2021
GB
1 review
0 helpful votes
Follow Naomi H.
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TLDR: Always pay by credit card to protect against any of Parcelmonkey's scams and volatile terms and conditions. This way if the service is not as described, your credit card company can open a case against them to recover your funds. Don't be fooled by their ‘you agreed to our t&c's' waffle - if their terms are dubious, they will not be upheld in court. They charged me ~£18 to send roller skates to Europe. The skates got held up in UK customs with no attempts made to contact the buyer or sender. The skates were then bizarrely sent to Parcekmonkey. They didn't go via Parcelmonkey depot, they went directly from me, so I don't know why this was required at all, certainly not an eco-friendly service or company. Then it became obvious why it goes via them - they then charged me an additional £14 to have the skates posted to me under the reason "Dear Sir/Madam, Your item has been returned to us because the recipient refused to pay customs duty." This was a lie that was later admitted - they made no attempt to contact the buyer or myself and I know this as it was my phone number provided to customs. Anyway, no refund given by parcel monkey for either the initial parcel where no delivery or contact attempts were made, or for the subsequent charge to return the item to me. And by the way they limited my response time to have the item returned to me to 21 days - at which point they would ‘dispose' of the item - I. E. sell it themselves on their eBay account. My advice to ANYONE thinking of using this company is to pay by Credit Card because you're really going to need the added protection that comes with using one when dealing with corrupt, scamming companies such as Parcel Monkey. ~£30+ to have some skates sit at UK customs and then returned to me 3.5 weeks later. Official complaint made to Navin Ramiah (MD) at head office, which I won't expect a reply to - not once did my complaints and messages get acknowledged by management, so there'll be a Subject Access Request to follow. Probably going to have to go small claims court if the credit card company don't successfully chargeback, but I will out of principle. Dreadful support staff also.

Date of experience: April 12, 2021
GB
1 review
1 helpful vote
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Scammers
March 30, 2020

Shocking customer service - No contact numbers - No actual contact rep - No actual offices - Use p2g

Date of experience: March 30, 2020

Overview

ParcelMonkey UK has a rating of 1.4 stars from 63 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with ParcelMonkey UK most frequently mention and customer service. ParcelMonkey UK ranks 407th among Shipping sites.

service
23
value
23
shipping
23
returns
19
quality
22