Paper Source

I was so excited to send my friend the personalized stamp for her engagement gift. Paper source got the shipping name incorrect, put my gift note at the bottom of the box so she didn't know who the gift was from and almost missed the note completely, and didn't gift wrap the items I sent, they just sent the gift wrap on the side with the items. Take note that when they offer you a gift bag with an item you put in your cart they aren't offering to gift wrap it, but just send you a gift bag. Not sure why they allow you to send a gift note but not gift wrap your items. So disappointing. My friend even told me to call the company and let them know. I called and they would only refund me 25% off the 6 dollar gift bag. Poor customer service.

The site advertises so boldly order now in time for Christmas! I order personalized cards Dec 9 and here it is Dec 21st and no cards yet. They should stop taking orders when they know they won't arrive on time. I called them today and was on hold for 35 mins and once I got from 14 to 7th In line they automatically disconnected me. I had to run out today to get replacement cards that I'll have to hand write and I wanted all my friends and family to get my cards early so they could get my new address. Pspersourse does not answer emails or phone calls and they are deceptive with their advertising! Never had this problem with Shutterfly or papyrus! Not happy papersource. Never again!

I was almost relieved when I typed in "review of papersource" into google and saw that so many others had similar horror stories from ordering specialized products from papersource. They never shipped out my invitations on time even though I called to verify my order before I purchased. Since they NEVER processed my order (3 weeks after I initially ordered), I canceled my order and they informed me I would be reimbursed for the full amount since it was an error on their end. Two weeks larer, I received an email informing me that "my order" had been shipped and I was charged the full amount. When I called, they informed me that I would need to return the product to receive my refund. Long story short please just avoid working with them if you want to maintain your sanity.

I have purchased hand sanitizer from them, and the way it was described on the website, it seem that I will be receiving 7 bottles of small sanitizers in different fragrances per order total of 42 bottles for 6 orders. I need to distribute them to my employees for their protection. When they arrived, I had received 6 bottles of 2oz each sanitizers, and I had paid almost $60.00 dollars for them. I called them and I will be returning them all!
They have just added a new line for their hand sanitizers, which notes it will be one bottle per order! I guess people have complained about the lie on their website.

1)Ordered a Baby "BOARD book" and received a hardback picture book instead. 2) Ordered a puzzle, which did not come with our other purchases. The statement said it was back ordered-we were never notified from the beginning that the puzzle was back ordered. However, we were charged for the puzzle. Still no puzzle 4) contacted customer service via email repeatedly to request an estimate on when the puzzle might be available-absolutely nothing! 5) called the customer service number and waited in the que for 2 hours(my phone was on speaker as I waited) When I was finally at the first spot and waiting to be CONNECTED, the call was dropped and disconnected. WHAT A NIGHTMARE OF A COMPANY TO DO BUSINESS WITH!

Beware! Do not use them for your save the date or wedding invitations. Here was my experience based on trying to order 30 save the date invites for my wedding:
-I had to keep following up regarding status. I received excuses.
-The local store told me to contact customer service. Isn't this a service they need to provide if they realize they are not delivering?
-COVID hit, and they confirmed they would send everything to me. They sent it to the store and told me it was my issue to solve. This took multiple emails to customer service to resolve.
-The proofs came back twice with errors. They made the same ones more than once.
-I reached out to customer service at the end of this process multiple times and no one got back to me.
-I constantly received excuses and it felt like it was my problem to deal with. Where is the ease and customer service in that?
-I was told for my trouble I would received a custom mail stamp with our return address. Do you think o ever received that?
-It took almost 2 months from the order I placed prior to COVID to arrive.
-No apologies from Corporate.
-My local contact initially tried to assist but after having g to follow-up with her on status, I felt very much on my own. For me to have to keep asking for status updates, for telling me I need to contact headquarters because she is getting nowhere and for the stream of excuses, it was and remains to be unprofessional.

We selected some invitations on the PS website and then went to the store to order.
The sakes person who helped us customize the invitation, then asked us if we wanted
Our return address on the envelop flap. We assumed this was part of ordering custom invitations. The receipt was sent to our email. When we got home and found the receipt,
We realized we paid extra not only for the printing on the envelopes but for the envelopes
Themselves! We sent done time on envelopes because we wanted a color that matched
The invitation card stock. The same color was NOT available in an envelope, which
One might expect with custom orders in a place with so many. Looks of paper and envelopes -- but we were just getting plain white envelopes. No where in the website
Is there any indication that envelopes are NOT included in the invitation price. Very
Bad and deceptive marketing I say.
Further, when online, I saw some paper I liked. All the paper was also onsale. I bought
Some with a couple other items and discovered at home looking at the receipt that I was
Charged full price. The store told me the sake was online only. But there is nothing
On the website header or by individual item prices that says on.ine only! Again,
Poor marketing!
We were not able to cancel the envelopes for the invitations unless we cancelled the
Entire order! We went in to the store to order because the website wanted to know font andsize of font and spacing etc. we just wanted what was shown on the sample, even the
Sales person had trouble entering all the info. Not an easy process! So, we left the order
But will never shop at PS again!

I had a HORRIBLE experience with Paper Source. I ordered return address labels, and received an error message after I completed check out. Assuming that meant my order was not processed, I placed another. Shortly after, I received two order confirmations. I emailed Paper Source's customer service department with both confirmations and was (not so promptly) told that I in fact did NOT place two orders. So, I then received TWO orders in the mail. One of the packages was soaking wet (which I totally understand was not Paper Source's fault) leaving the product inside wet, warped, and unusable. Not only was I annoyed that I received two orders when I tried to avoid this situation, but the quality was subpar. The addresses were illegible, and grainy. I again emailed their customer service department, explained the situation, and asked for a refund. Not only did they REFUSE to refund me, they took forever to respond. After going back and forth several times, I asked to get in touch with the manager. I was told I could not speak to a manager, and that a refund would not be processed. So I threw away the labels. Two days later, I was told I could return the labels for a refund... I spent nearly $60 on something I ended up throwing in the trash. I am honestly appalled at the level of service provided. As someone who has worked in the customer service industry for 14 years, I cannot fathom how they think treating their customers like this is okay. I never once received an apology, or any sort of offer to make this right. I would never, ever treat my customers like this.

VERBATIM: You have the WORST customer service of any company I have ordered from in the last 10 years. I ordered my Christmas cards the day after Thanksgiving. It is December 15th. I have contacted customer service multiple times by email and by phone (waited an HOUR to talk to anyone on the phone). I was assured by the lady on the phone yesterday (DID I MENTION I WAITED AN HOUR TO TALK TO HER AFTER BEING #25 IN LINE?) that they would finally be at my home today. WELL, I AM AT MY HOME AND THERE ARE NO CHRISTMAS CARDS. NOT HERE. PISSED OFF! I can't get you on the phone. Online, the order says "IN PROCESS". Order # is *******. I just want my Christmas cards. The only reason I went to you is because I got my cards through paperless post last year, and they were ON IT. You are the worst. I want a refund and I want my cards NOW. NOBODY SHOULD HAVE THEIR CHRISTMAS RUINED WITH YOUR AWFUL SERVICE.

I received it as a birthday gift and they are so beautiful and great quality paper.if and when I run out I will be repurchasing!

Went to look at wedding invites no where to sit. Standing room only and no one ask to help. $#*! show

I ordered 40 Christmas cards 3 weeks ago and received 4 individual cards. I called customer service to ask them to please send the rest of the cards and was told "Of course, sorry for the mistake, you'll have the rest of the cards next week."
Then, 3 days later, was called by Paper Source to be informed that my order was canceled due to their mistake on the website (they had written "set of 10 letterpress cards" in a description for a single card).
I asked to speak to a manager who just reiterated that they made a mistake and canceled my order. After becoming upset over the phone, I was offered 10% off if I wanted to buy more of the cards, but then was told the product wasn't even available...
So I asked to return the 4 single cards and was told "we can send you a prepaid return slip this time, but it's not something we usually do..." When you've messed up an order so completely badly, how about you don't give your customer a hard time about wanting to return said order.
I've overpaid for Paper Sources products for the last time!

I designed and ordered printed cards for my son's sixth birthday party. The day after I placed the order, I wanted to show the designs to my son but discovered that the card I designed and ordered does not appear in my account for them online. I contacted customer service thinking it must be there but they told me that actually they do not keep images of designed cards for customers to view once ordered. Then they emailed me the front of the card and it had a text error. When I confronted them about this because I know 100% that the card I approved did not have this error, they denied it (it's a spacing error, with one word on the wrong line when it fit on the line above it when I okayed it... see the word "Carpinteria" in the image they sent me below). Last straw was getting an email saying it'll be here on 9/4/18 when the shipping I paid for said 8/31/18. I talked to someone in customer service about all of these issues and requested to speak to a manager. After waiting on hold 10 minutes, I asked if a manager could just call me back later same day when they had time and they said sure. That call never came. Papersource is just terrible across the board for printed cards. I use Paperless Post for all online invites and loved them for printed ones too. It's a shame they don't offer them anymore. I will definitely find a different company for online printed cards in the future. You should too!

The store has such cute things, but don't bother ordering online. This was one of the worst customer service experiences I have ever had. I ordered Gender Reveal cards online to use during my Gender Reveal dinner party. I paid an extra $30 to overnight them on a Wednesday just to make sure they would arrive in time. The Friday before my party, I called PaperSource to check on the status. The cards still hadn't shipped. While this was frustrating, customer service did apologize and assured me they would cancel my order since they didn't ship them in time. I had to scramble the day before my party to find another Gender Reveal option. Fast forward 3 weeks and I receive a notification that the cards shipped. I received the cards the next day because they were still overnighted since the order was never cancelled. They still charged me overnight shipping even though this was 3 weeks after I made the purchase. Again, I contacted support. They apologized and said that the best thing to do would be to drive to a PaperSource location and return them in-store. Are you kidding? Personally, I will never shop at PaperSource again. I am still waiting for them to refund me the cost of the cards and the overnight shipping.

I bought Holiday cards through Paper Source. It has been a disaster. You should NOT use them. Designing the card was a nightmare. Every time I uploaded a picture, it crashed. Then when the card seemed done, I went to add the saved card to my cart, and none of the photos would display when I previewed it again to be sure. Finally, after rebooting my computer and starting over 3 times, I was able to get the design with the photos. I emailed the company multiple times and only got one automatic response. Today the cards arrived. 3 of the 6 pictures are missing on the card and have blank spaces (see attached). I went online to look at the card saved in my files and the pictures are there. I called their customer service. The first time I called, I was customer #25 in line but when I got to #18 they dropped my call after 20 minutes on hold. I called again later. I was caller #10 and was dropped after 10 minutes. I am now on hold again, caller #15 and it has been 16 minutes already and I only moved to caller #12. I did not lose the calls because I have my phone on speaker and a table not touching anything (I am not holding the phone). They dropped my call, probably on purpose. DO NOT use this company.