Rosanna C.

I designed and ordered printed cards for my son's sixth birthday party. The day after I placed the order, I wanted to show the designs to my son but discovered that the card I designed and ordered does not appear in my account for them online. I contacted customer service thinking it must be there but they told me that actually they do not keep images of designed cards for customers to view once ordered. Then they emailed me the front of the card and it had a text error. When I confronted them about this because I know 100% that the card I approved did not have this error, they denied it (it's a spacing error, with one word on the wrong line when it fit on the line above it when I okayed it... see the word "Carpinteria" in the image they sent me below). Last straw was getting an email saying it'll be here on 9/4/18 when the shipping I paid for said 8/31/18. I talked to someone in customer service about all of these issues and requested to speak to a manager. After waiting on hold 10 minutes, I asked if a manager could just call me back later same day when they had time and they said sure. That call never came. Papersource is just terrible across the board for printed cards. I use Paperless Post for all online invites and loved them for printed ones too. It's a shame they don't offer them anymore. I will definitely find a different company for online printed cards in the future. You should too!