Paper Source

To whom it may concern:

I am highly disappointed with the result of my product.

I took the extra steps to customize my Puppy announcement cards so I that I would like the final product.

I have more than one complaint. Not to be that person, but in hopes your services improve.

I first off wish there was a place to right a review. I should of known better not to use your services with no reviews to see how other customers enjoyed or did not enjoy your services.

However, what I can positively share, is that you have a nice customizing utilization that is easy to use. That is one reason, I went with your company.

Attached to this email you will see 2 photos.

That extra step in making sure I would get the end product is the photo you see where I took a picture of the product on my computer to ensure it would be what showed up in the mail.

I am so thankful I took that photo.

As you can see, in the second picture, that is not what was sent to me.

The other things I found very frustrating is the "Rush Service" I ordered this product on Thursday. It was not even started until Monday. If I had know Rush Service means "whenever it is looked at" I would have definitely not used your services.

Lastly... and part of my fault for thinking I could trust you, but, the fact that I thought you would come through on your end and not ever needing to return the product or get my money back.

I am aware that it states this in check out that you can not get that feature in customizing... but now knowing you have messed up my product puts my in the position to lead everyone I know who comes near your services, to steer clear.

I am not sure if you can or will make this right.

But the 10% off, plus Rush Services truly mean absolutely nothing when you jack the customized product.

Also... for an update...

You should really have the package be track-able to the customer.

I called in to customer services to see where you were at in the process 4 days after ordering and the customer service phone line took over 15 min and I was disconnected 3 times... when I was finally connected to someone... he was the rudest boy I have ever communicated with.

Never again.

I LOVE my local Paper Source store. So, suffice it to say, I was excited to use their online service for some personalized Happy New Year's cards. I ordered the personalized cards, matching envelopes and return address labels. The order took almost two weeks to arrive and when it did the envelopes were not in the box, even though the paperwork inside the box indicated otherwise. I contacted Paper Source and the Customer Service Supervisor indicated to me that they would have to do an internal review of my order before they would be able to send out the envelopes. SERIOUSLY? I called back the next day and the woman I spoke to said she couldn't help me and didn't know what the status was of my envelopes being shipped. Finally, on the third day of calling, I was told that my order was still under review and that they would consider issuing me a small refund for my troubles and would send me the envelopes. It is now three days past that now and still no envelopes. I am still in amazement that they didn't immediately overnight me the envelopes the very first day I called. So, here I sit still not being able to send out my New Year's cards because the envelopes for these cards are a specific size that is not readily available at any other store! NEVER AGAIN! AND, I was ready to place a VERY LARGE order for a friend of mind to the tune of a few hundred dollars... instead, I chose a competitor. YOU LOST OUT PAPER SOURCE... on so many levels!