Paper Source

I ordered custom made napkins for a big celebration and paid extra for delivery in two days. It came very late after the event (7 days later) and when i requested my rush fee to be refunded, customer service does not answer. Never again. There are better options like giftsin24 who honor what they promise!

If you value your personalized order Do Not use Paper Source. My personalized order was completely wrong. When I contacted customer service through email twice. I received no answer and no offer to refund money. Aweful aweful company. I obviously got someone's order. Maybe they have mine.

How I wish I'd seen these reviews before making an online purchase, coming up on four weeks ago. The holidays are behind us now, so the cards I ordered are of limited use. It's looking like I'll have to get hold of Paypal or VISA and inform them that this business isn't fulfilling orders, and seek a charge-back. Their confirmation email says that if there's any problem, they'll notify the buyer immediately. Since the site now lists the cards I ordered as "Out of Stock," I'd say there is a problem. I have emailed customer service twice, with my order information, without the courtesy of a reply. Something's not on about this company.

Update. They finally contacted me and apologized and asked if I just wanted to cancel the order. Since the intended use of the cards was long past, I did so. That was about 7-10 days ago. Today I received the cards, just under two months after ordering. They can serve as late "New Year's" cards, so I guess I'll keep them. Returning (and getting credit) would be a nightmare.

My order never shipped and they won't help me or give me or a refund. Every time I call I am placed on hold for 30 minutes and then they can't help me with anything. This was over $150. I would not recommend buying from here.

I bought a 2021 desktop calendar in late December. Nothing personalized, just a simple calendar that cost less than $10. It took about a week to ship but it wasn't a big deal to me if it arrived a few days after New Years. So far so good. Finally my package arrives and the box seems quite large and heavy for a small paper calendar. I opened it and inside was a big, thick spiral bound planner. No calendar. I immediately took photos and sent them to the customer service email address listed on the website. FIVE BUSINESS DAYS (not including the weekend) go by without a response. I tried calling the customer service number in the evening but the wait time meant I got cut off at the end of their business hours. Today I called in during the afternoon and kept my phone on while I stayed busy with work. After THREE HOURS I got to speak to a human. To his credit, he was very pleasant and sent my a refund and a shipping label for the planner within a few hours. But I can't believe that this was such a headache. Either customer service is horribly understaffed or Paper Source is sending tons of other people the wrong items. I won't use this website again.

Never received order. Emailed them twice with no response. Called multiple times but they never answer or call you back. Think this site is a scam.

I placed an online order and there was dead silence after it shipped. There was not even a response when I emailed them 2 weeks later to ask when the order would ship. Then abruptly a week after I received notification that the whole order was canceled. Horrible experience.

I had an issue with one of the Paper Source stores. It was dealt with immediately & equitably with no questions asked. The manager was pleasant & understanding. I am very happy with the resolution. Plus, I love their stores and products

First of all, it should not take three hours to get through. But, just as I was getting close (twice) -- the system hung up on me. I really like the store -- there is one near me -- but, like so many others, I ordered something online and they only partially fulfilled it. No explanation and no refund.

It's clear Paper Source has a problem. I will do my part and file formal complaints to them and to others. The CEO is Winnie Park -- and she should be ashamed of herself.

I ordered personalized stationary at an expedited rate with FedEx ground. I have ordered personalized paper products of all sorts through different companies in my life and career, and 95 percent of the time I've had a good experience. Long story short: a month later, I'm still waiting. Took DAYS to even get a reply. Finally heard back with a curt reply from "customer service," which feels like an oxymoron for them. Still an ongoing situation. Do not order from this company! Dealing with a carrier pigeon would be more convenient. THE WORST.

I received the wrong order after 10+ days - the shipment was correctly addressed to me but then upon opening the box, it was a completely different order with an order summary and receipt for a different person included as well! How you can make this kind of mistake is beyond me. I have reached out to customer service multiple times and not received any communication. Truly disappointed with their service wow.

Ordered christmas cards and another non custom item thru them. Customer service is non existent/incompetent - they had confirmed they would cancel the order (after much difficulty trying to reach them - they said "Our phones are broken) but instead fulfilled it TWO MONTHS later after I already got the items from a different stores and had canceled thru them.

I had bought hand sanitizer online and when they shipped out they gave me a tracking number that did not exist on fedex then i wrote to them online. We wrote back in forth until they stop responding to me. I wrote multiple emails but no one responded to me. They eventually resented my order. Which i receive today and two of them were opened and spilled. Which was the more pricey one. I ordered on March 20th and just received it April 27th. I would not ever buy from here again.

I placed an order for personalizes items on Nov 27. I received one item on 12/11 and the other 3 are still listed as being in 'production.' I have reached out via email, called and left my number in cue a number of time and have not received any email or call back. Their customer service is non existing. Don't order from Paper Source. My next step is to contact my credit card company to start the process of getting a refund.

I ordered a simple order of some red envelopes and my box arrived empty! I tried calling and I was number 179 in line of calls. Tried the next day and was caller 123, so I did the "call me back" option and waited hours. They called back saying they just heard a similar complaint? What is going on with this company? Never again!

Crooks! I ordered several Christmas gifts on 11/30/20... plenty of time before Christmas. Ha! My order is lost. I cannot get Paper Source on the phone, to reply to my emails, or reply to my Facebook messages. FedEx won't allow me to file a claim... it has to be initiated by the sender. So, I am out the money for the gifts, a lot of time waiting on hold, and I have to replace the Christmas gifts with something last minute.

I've had to order, reorder, overnight shop & was charged 5 times for the wrong order! Incompetent customer service!

Lets start this way if i can give zero stars i would they don't even deserve one star thats how bad they are. They have a thing that is fast track where you can get your items in five days. Right so tell me how i spend 45 bucks on overnight shipping, it took them 7 days of business days to make them and i didn't even receive them until day 13. All they offer was i can give your shipping money back thats not the issue, issue is you promise your customers a day you deliver it simple as that worst business ever you guys should just shut down!

If there was a rating LOWER than 1 I would select it. My daughter purchased an item that has already opened. It was given as a gift. When the gift was opened at Christmas and found to be previously "opened", an email to the company was made. I have a receipt and simply want the item replaced... or the money back. The store is an hour or more away from me, but the only option given is to return it to the store. Complete garbage. A refund can be issued over the phone. WILL NOT shop here again. The company has a rating of just over "1"... I would advise that no one shops here again.

I received it as a birthday gift and they are so beautiful and great quality paper.if and when I run out I will be repurchasing!

I love the product, but good luck if there is something wrong with your order. I've tried for days leaving my call-back number, emailing, calling and holding and getting disconnected twice. (Guess that's how they reduce their call volume.) Very disappointing to read similar reviews.

Deplorable customer service. My envelopes were printed incorrectly and it took over 2 weeks for new ones to arrive (plus several calls I had to make to their rude customer service representatives who knew nothing about the reprint request). I originally paid for express shipping and had to wait weeks for correct envelopes to arrive. They were printed with 2 zip codes on them and the excel spreadsheet deletes 0's from the beginning of zip codes so 4 digit zip codes were printed on the envelope (I had made note of this in my original message and warned them that the zip codes were missing a number in the required excel spreadsheet but nobody apparently read that or called me to clarify). When I call customer service to discuss these things, they treated me like I did something wrong, didn't take any responsibility for their mistake, and didn't offer any kind of apology for taking weeks to respond to my request and my phone calls.

I cannot believe that Paper Source is still in business after researching the reviews (which I should have done before ordering). Over a 3 week period I have had no response from 5 emails, waited on hold over 3 hours only to be disconnected, 4 times left my number for a call-back that never came and tried to call for 3 days straight to only get a busy signal. Charged for and never received 2 items, I give up on them and am now calling my credit card to dispute the charges. They are the absolute worse company I have ever dealt with and I NEVER buy from then again.