Paper SourceReviews 64

I ordered note cards and graduation announcements all in one order. These were ordered on 20-Apr-2024. I receiced the note cards ( also personalized) but they canceled the announcement portion of the order for no reason. When I received teh order, there were no announcements. I called CS and after 2 days of looking they noted the order was canceled. They placed a new order on 3-May-2024 and said they would expedite this. It is now 7-May-2024 and there is no indication that the order has shipped. CS notes that it " should" be received by 9-May-2024. I am extremely disappointed in the service from PaperSource. DO NOT ORDER custom printed items from them. There is no guarantee that you will get them without a lot of extra work on your part. There has been no compensation for their error other than expedited shipping which honeslty doesn't feel expedited as it will be at least a week from when they should have been received. Buyer beware!

Purchased an embosser with gift certificate for free embossing plate. I purchased out of town. Certificate code did not work. Was on call with customer service for over 20 minutes, with kid screaming in the background, providing receipt information and they had to escalate the call in order to provide me with a new code. So I wait for someone to call me back with that information. Bet no one calls back! This is terrible customer service. They simply had to reissue a new code and be done with it. I provided all necessary information. I will never buy from this company again.

My order never shipped and they won't help me or give me or a refund. Every time I call I am placed on hold for 30 minutes and then they can't help me with anything. This was over $150. I would not recommend buying from here.

Went to look at wedding invites no where to sit. Standing room only and no one ask to help. $#*! show

I ordered custom made napkins for a big celebration and paid extra for delivery in two days. It came very late after the event (7 days later) and when i requested my rush fee to be refunded, customer service does not answer. Never again. There are better options like giftsin24 who honor what they promise!

Online shopping isnt rocket science and hasnt been for some time but it is completely beyond this company. I ordered a number of items online, the purchase was confirmed and a couple of days later was told that the order had been shipped. Two days after that I was told that one item I had ordered was not available (so the order had shipped but not really, how does that work?), but that the rest was on its way. I did receive one item, but the bulk of the order not, and the Fedex link forwarded to me by Paper Source indicated that although a shipping label had been created, no actual package had been received for shipment. Followng multiple email exchanges, and two lengthy telephone conversations, with Paper Source's 'customer service' team, I was offered a 20% refund for goods that had been shipped but not received, despite the fact that the company had no-evidence that anything had actually been shipped at all. This is just plain dishonest. Avoid all online dealings with this company.

Received someone elses address stamp. Emailed customer service and called TWICE with no response. Finally received correct stamp in the mail with no acknowledgement of the mistake. So, now I have someone elses stamp and I'm assuming they have mine with my information. Not very secure and disappointed that no one responded regarding the mistake.

I received it as a birthday gift and they are so beautiful and great quality paper.if and when I run out I will be repurchasing!

Deplorable customer service. My envelopes were printed incorrectly and it took over 2 weeks for new ones to arrive (plus several calls I had to make to their rude customer service representatives who knew nothing about the reprint request). I originally paid for express shipping and had to wait weeks for correct envelopes to arrive. They were printed with 2 zip codes on them and the excel spreadsheet deletes 0's from the beginning of zip codes so 4 digit zip codes were printed on the envelope (I had made note of this in my original message and warned them that the zip codes were missing a number in the required excel spreadsheet but nobody apparently read that or called me to clarify). When I call customer service to discuss these things, they treated me like I did something wrong, didn't take any responsibility for their mistake, and didn't offer any kind of apology for taking weeks to respond to my request and my phone calls.

Ordered christmas cards and another non custom item thru them. Customer service is non existent/incompetent - they had confirmed they would cancel the order (after much difficulty trying to reach them - they said "Our phones are broken) but instead fulfilled it TWO MONTHS later after I already got the items from a different stores and had canceled thru them.

I placed an online order and there was dead silence after it shipped. There was not even a response when I emailed them 2 weeks later to ask when the order would ship. Then abruptly a week after I received notification that the whole order was canceled. Horrible experience.

I bought a 2021 desktop calendar in late December. Nothing personalized, just a simple calendar that cost less than $10. It took about a week to ship but it wasn't a big deal to me if it arrived a few days after New Years. So far so good. Finally my package arrives and the box seems quite large and heavy for a small paper calendar. I opened it and inside was a big, thick spiral bound planner. No calendar. I immediately took photos and sent them to the customer service email address listed on the website. FIVE BUSINESS DAYS (not including the weekend) go by without a response. I tried calling the customer service number in the evening but the wait time meant I got cut off at the end of their business hours. Today I called in during the afternoon and kept my phone on while I stayed busy with work. After THREE HOURS I got to speak to a human. To his credit, he was very pleasant and sent my a refund and a shipping label for the planner within a few hours. But I can't believe that this was such a headache. Either customer service is horribly understaffed or Paper Source is sending tons of other people the wrong items. I won't use this website again.

If there was a rating LOWER than 1 I would select it. My daughter purchased an item that has already opened. It was given as a gift. When the gift was opened at Christmas and found to be previously "opened", an email to the company was made. I have a receipt and simply want the item replaced... or the money back. The store is an hour or more away from me, but the only option given is to return it to the store. Complete garbage. A refund can be issued over the phone. WILL NOT shop here again. The company has a rating of just over "1"... I would advise that no one shops here again.

How I wish I'd seen these reviews before making an online purchase, coming up on four weeks ago. The holidays are behind us now, so the cards I ordered are of limited use. It's looking like I'll have to get hold of Paypal or VISA and inform them that this business isn't fulfilling orders, and seek a charge-back. Their confirmation email says that if there's any problem, they'll notify the buyer immediately. Since the site now lists the cards I ordered as "Out of Stock," I'd say there is a problem. I have emailed customer service twice, with my order information, without the courtesy of a reply. Something's not on about this company.

Update. They finally contacted me and apologized and asked if I just wanted to cancel the order. Since the intended use of the cards was long past, I did so. That was about 7-10 days ago. Today I received the cards, just under two months after ordering. They can serve as late "New Year's" cards, so I guess I'll keep them. Returning (and getting credit) would be a nightmare.

First of all, it should not take three hours to get through. But, just as I was getting close (twice) -- the system hung up on me. I really like the store -- there is one near me -- but, like so many others, I ordered something online and they only partially fulfilled it. No explanation and no refund.

It's clear Paper Source has a problem. I will do my part and file formal complaints to them and to others. The CEO is Winnie Park -- and she should be ashamed of herself.