MoonpigReviews 47

Shocking service! Did not fulfil their obligations under contract.They blamed the courier, which is their responsibility not the customers. I would not endorse doing business with this company as they have no morals!

I really like the lexibility that this site offered. Any card could be an ecard. COOL.
But after spending an hour crafting a card for my niece, I left it as an unpurchased card b/c I wanted to also create one for my nephew and send them together. Apparently, I waited too long and now it is gone! Nothing to salvage. Have to start from scratch. If you use - be sure to take a screenshot of your card so you can recreate it if their system eats it before you send it out. :(

I ordered from here for my son's 16th Birthday and was assured delivery would take place on his birthday.

Delivery did NOT take place on his birthday.

I explained this to their customer services via live chat.

After a short while 'Rhys' came back and said the item had been lost in transit and re-ordered at a cost to them and would now be delivered in 1-3 days.

I stated that it would have been nice to have a choice as what use was a birthday card which will now be 1-3 days late and that a refund of the item would have been preferred.

Do not trust these one bit.

This was my second try of Moonpig after they messed up a few years ago. Wish I hadn't bothered now.

Go to $#*!y Pigeon if you want a company like this. Never let me down once.

Horrible service. I am extremely disappointed. I will never use them again. It's not even worth one more breath to describe the issues. You're better off ordering with Shutterfly ahead of time and sending them out yourself.

Ordered a balloon and champagne gift for my best friends engagement! They charged me but only delivered the balloon! I'm boiling mad they ruined the suprise! Also they have taken my money!

The most disgusting company out there. I paid out my backside for a father's day card and set of gifts to be sent via fastest delivery, ready for father's day. Father's day is here and my dad doesn't have his gifts. The order is still "processing" online. One vile agent called "James" couldn't seem to grasp that my order still hadn't been dispatched, insisting it would be sent today. When I spoke to another agent, she informed me my gifts WERE OUT OF STOCK. So how could I 1) pay for something out of stock and 2) not be informed at any stage they never had my dad's gift. So I had to cancel everything, leaving my dad with $#*! all for father's day. Absolute disgrace. Should be shut down

It cost over £40 and it ruined my nephews birthday as he'll now only get a card on the actual date. Ordered both balloons + card for 18th. Moonpig delivered balloons on 10th. Tried to stop delivery but email was ignored. No apology or compensation from Moonpig - they don't care once they have your money and they blamed their system for the error (it's a terrible system - and I think mistakes like this will happen a lot). In the end, on the on line Moonpig chat you end you just talking to someone who can't do anything but refund a small delivery charge - absolutely useless - stay away from this company - it seems to be set up to take your money, make mistakes and then ignore you.

Order two cards once at xmas and one last week. Both cards not delivered. Moonpig blaming the post office. Offer refund or resend cards this is not acceptable. They should do more to help. Next will go to funky pigeon. Com think I will try them now after beening with moonpig for years.

Moonpig used to be very reliable but no longer... this is the second and last time they have failed to deliver birthday cards. They send an email saying it is on its way but it doesn't turn up. After spending the best part of 2 hours trying to get through to online chat I was told it was a processing error and had not been sent out. The only plus is they have allegedly refunded me. Not much consolation for the missed birthdays.

Wish I had looked at reviews first before ordering, flowers arrived today for my mum and the box had been crushed probably under the weight of other boxes saved some of the flowers the rest were dead. Won't be using them again it was a waste. Instead of a happy surprise it turned out that I gave my mum a few dead flowers. Can't not leave proof of the flowers as my mum is 83 and doesn't know how to add photos and I live 400 miles away

I ordered personalised card for my bf 60th bday, did not arrive so I re-ordered it and still didn't arrive, I asked for a refund they said it can take to 5 to 10 working days, im very disappointed to this card company, not reliable, now i'm having to try and find different better card company!

I will never use this company again. It is not worth the risk of missing a loved ones important day. This is the second time I ordered birthday card and it never arrived on time. In fact they took over two weeks to be delivered. When I contacted their customer service they seemed to read a script saying "we are sorry but..." The email notices I received were wrong about the delivery and one of the cards has still not been delivered. There was never a clear understanding why the cards are late in delivery and there is no reason for me to ever use this service again.

I have paid tor guaranteed delivery of 2 cards, chocolates and a mug. Nothing was delivered so far (guaranteed date was yesterday) but their customer service is still asking me to rest assured its arriving in time. Unless they can travel back in time, this is either mockery or stupidity on their part.

I haven't learnt my lesson and have kept using this awful company. Cards 'get lost in transit' or the wrong order is sent. I have finally had it today with another lost order. Don't use them

Absolutely dreadful customer service! Ordered a card on the 4th December still not received. Despite my trying numerous times to make contact Moonpig have ignored me! Asked for a refund and explanation but Moonpig have ignored me! Awful company!

Ordered three different Christmas gifts to be told a few days later their out of stock. If you dont have it dont advertise it and the £5 credit should come off the same order not the next time you buy.Dissapointed.

On ordering a present for a family member for a birthday it was cancelled on the delivery day by moonpig. The most waffy BS reply came back with an insulting £5 voucher.

Why didn't you just resend something similar, rectify them situation. Poor poor poor.

Never using again!

DO NOT USE THIS COMPANY THEY DO NOT CARE AT ALL!

Despite giving 5days notice they delivered my birthday card late! Despite me informing them the customer service just ignored my complaint. Will never use this company again!