Jo R.

I ordered a boxed bottle of champagne as an anniversary gift. The box turned up damaged and when I contacted customer services for this to be replaced with an undamaged item they advised that this could not be done as the champagne inside was not damaged. The boxed item is more expensive that purchasing the unboxed champagne and therefore the box is part of the product that I ordered and paid for.
I was not trying to obtain a refund or any discount on the item just to obtain the item in new condition which is what I would expect as a consumer but this was refused.
I ordered from Moonpig as I was also purchasing a card from them but would never do this again now when I could have purchased the item in new condition from a supermarket.
I would also not use them for other services based on there response and how it was dealt with by customer services.

Purchased an item online, which arrived promptly and had no issues from this end. When the item arrived I did not like it and was not happy with the packaging as aware this is not the standard packaging for this brand (shoes purchased that were not in standard branded shoe box)
Returned the item via the 24s appointed courier (DHL) and received confirmation that the item has been received by 24S. A couple of days later receive an email saying my parcel was empty and I would need to complete a signed statement within 7 days otherwise they would close my file. This was done and I am now being told they cannot do anything and I need to file a police report.
I am now £700 out of pocket due to using a courier that I had no control over and somewhere along the line my parcel being stolen.
I shall never be using the company again due the bad experience and the way that it is being resolved and would advise others to avoid also.