Mixbook

Don't trust Mixbook
Don't trust Mixbook. Look elsewhere.
Delayed shipping because they didn't like the location - despite my assurances that I have sent many things by courier that have been delivered fine.
Slow turnaround on customer service.
I placed the order on Nov 24 with an expected delivery date of Dec. 9. It is Dec 19 now and they still have shipped it. So much for that special Christmas gift for my daughter.
I've been a long time customer but they let me down. They broke my trust.
They also really have no clue what or where Canada is - so Canadians should avoid them all together.

Please note, this review is not based on the quality of a product, but rather their shipping expectations. DO NOT be enticed by their coupon offers to not receiving your order as promised. I am still waiting for my book after their shipping date has come and passed. I paid for the quickest shipping possible, gave them the ample 3 days production time and still no shipment. They did offer a shipping refund ($36), but that does not equal the pain of not receiving a gift on time. I have used Shutterfly for years and will NEVER use MixBook again.If you need it by a certain date, don't expect receiving it.

Ordered Christmas cards on December 10 and paid $224. Upon confirming my order I was given no indication that my Christmas cards would take 13-15 days to arrive. After waiting seven days without an updated status, I reached out and was told that even with priority mailing, that they would not arrive until December 23 at the earliest. This was not going to allow any time for people to receive the cards before Christmas. I have used both Shutterfly and Minted for printing cards and would highly suggest these two reputable companies over Mixbook if you want to receive things timely. Customer service was only performed by chat and when I asked to speak with a manager or receive a manager's link, I was not given one. I also requested a link to write a review and also was not given one. I'm very frustrated that they I have such poor communication about the expected arrival date for items that are needed on a timely basis.

I just received my printed book. I'm so disappointed. Horrible quality, way over charged for a piece of@#%&. If I'd printed them on canvas would be cheaper than this. Never will do business with them again.
Customer service is even worse.

I placed an order last week and paid for expedited/overnight shipping, as I needed it by a certain date; however, the status had not changed on my order for a couple of days, so I reached out to their customer service (who are nice, but didn't have an answer outside of a placating apology) to get a status - since it would need to be shipped out by tonight in order to get to me tomorrow morning. When I had first reached out this AM, they said they would email the printers and get back to me...well, no one got back to me, so then I reached out again and they just said, "we had an email out to the printers, but they have not responded" --- this is about 6+ hours later when I followed up.

So now, I have no idea if the book will go out tonight and I have a feeling that I won't receive it in time. Very frustrated and disappointed that they don't have more internal visibility or proactively follow-up with their customers.

I`ve been using mixbook for 10 years and I thought is was great. But the last time they sent me my albums in a different page order and they put the photos of another person. I am looking for a new album service if someone can recommend one

Thank you

I have made yearly photobooks for my family for 15 years...each book contains 150 pages. This year I decided to try Mixbook. After months and months of work on it I finally had it ready to order. In past years I have gladly paid approx. $100 for each book. When I put it in cart and applied any/all discounts I could find (including several calls to Mixbook) I couldn't bring the price down any lower than $258 per book!
I haven't even received the book yet but I have to say...no matter what...never again! A word of warning before you spend months creating a book that is insanely overpriced!

I ordered a calendar that started in February and ran through January of the next year. They printed it wrong, and put the next January at the beginning of this year, which meant the February picture was the back of the calendar and upside down. Total mess up. I did a chat and they have promised to send a new one. However I am also overall very disappointed with the quality of the prints. They are dull and lackluster. I was hoping for a glossier calendar look. Will not use them again.

I ordered a photobook to use during my wedding proposal. I paid for express shipping and everything to make sure it arrived days before I needed it. When it arrived they had put someone else's cover on the book. I contacted them right away about getting it fixed. They said they would have it reprinted right away and shipped the fastest way possible. Days later and got no update so I contacted them again. I was told it had been reprinted and should arrive in a week! A wk! 9 days to reprint and ship is not doing anything to fix their mistake in time for the important occasion. I even looked on their site and according to it I could order a new book and it would it arrive the same day they had just told me. How is that them trying to make it right when it had supposedly already be reprinted. Avoid this overpriced company at all costs. Use Shutterfly or literally anyone else.

I was so excited to get my book. I thought the creative process was easy and plenty selection; however I had to pay for standard shipping. Then, I got an alert saying my item was in the way. It showed a tracking number and a label created and it never changed. It is now a week past when I should have received it and it still shows label created. I contacted them via chat because I couldn't locate a phone number. The customer support was worthless. She told me a label was created and they can't control the couriers. I'm extremely unhappy and will tell everyone I know not to use Mixbook.

I recently ordered 9 photo books containing pictures of a once in a lifetime family reunion. I put 17 pages in the book and made sure all the photos were sized correctly on each page. The books arrived with at least 2 pictures extended into the spine of the books making them very hard to see. The books were so flimsy I reached out to customer service to voice my complaint and I was told that because I only entered 17 pages they wouldn't be of the best quality. They mentioned that they recommend 20-21 pages for the best results. I reviewed their website and found nothing that mentioned the above recommendation. Short story, their 100% guarantee wasn't honored. They gave me a 50% refund for the 9 books and still took no responsibility for the issue. So, I guess their guarantee is really 50% for their less than acceptable product. Quality is everything to me when I make any purchase so needless to say I won't be making any future purchases from Mixbook

Overall this program is not easy to use, or at least not as easy as Snapfish and Shutterfly, which I've also published with. I left my review with Mixbook after completing my husband's family book so I won't go into it here but will tell you that the book cover feels like rubber and the binding itself is cheap. I spent several hundreds of dollars and wish I had returned to one of the photo books I've used before!

Switched from Shutterfly to Mixbook because of the reviews. Also, they had a counter that said when the book needed to be submitted in order to get it in time for the holidays. I was willing to pay rush delivery or whatever it took to get delivery on time -- and finished before their timer expired. I had almost 50 people contribute to the book so a lot of the pressure was on me to deliver. I made it with 15 minutes to spare and immediately got a note saying that the book would arrive 12/28. I literally pushed EVERYTHING aside to make THEIR deadline only to miss Christmas. I have never missed a holiday with Shutterfly. I've contacted customer service 2 times. IF I have a Christmas miracle I will be sure to come back and update my review. But for now, I am so frustrated with Mixbook and will be giving my business back to Shutterfly in the future. So -- beware of false deadlines that get the business and then don't deliver. :(

Don't waste your money. This company is very slow to print and ship. If you pay for expedited shipping, they leverage the additional time to demote the print priority.

Mixbook's website is really easy to use. There are lots of designs to choose from and when you select one to use to make your book, you can change or move or delete anything you want. They were running a great promotion, but I didn't finish my book in time. I contacted customer service via chat and they were able to help me apply a new promo code that was just as good. Best of all, they delivered my book a day early and it was beautiful!

Although the quality of photo printing is excellent, creating a book with MIXBOOK is a waste of your time and effort. The bindings come already torn apart, or self destruct on the first browsing through the book.
I am completely dissatisfied, having spent months creating the book and hundreds of dollars to have it printed, only to have it arrive with torn binding and pages falling out.
Mixbook provided a second copy at no charge, but the result is still untenable.
This is so disappointing, having wasted half a year and all that money on Mixbook, when I will now need to start from scratch with another company.
I recommend NOT trying Mixbook.

I don't often write reviews, but this company was so good at responding to a missing order I feel I must. I sent an e-mail to the company that we have not received our photobooks after the date that were to arrived has passed by quite a few days. I could see in the tracking info that they had shipped and the hold up was with the postal service. As soon as I let them know they quickly responded and I received my books in short order. The books were very well done and I am very happy. Giving this company a 5 out of 5 star review.