dee s.

Switched from Shutterfly to Mixbook because of the reviews. Also, they had a counter that said when the book needed to be submitted in order to get it in time for the holidays. I was willing to pay rush delivery or whatever it took to get delivery on time -- and finished before their timer expired. I had almost 50 people contribute to the book so a lot of the pressure was on me to deliver. I made it with 15 minutes to spare and immediately got a note saying that the book would arrive 12/28. I literally pushed EVERYTHING aside to make THEIR deadline only to miss Christmas. I have never missed a holiday with Shutterfly. I've contacted customer service 2 times. IF I have a Christmas miracle I will be sure to come back and update my review. But for now, I am so frustrated with Mixbook and will be giving my business back to Shutterfly in the future. So -- beware of false deadlines that get the business and then don't deliver. :(