Moonpig

Hi,
My mum ordered from Moonpig for my aunty's birthday. My mum is a pensioner so not much money to spare. She ordered the flowers along with a card. The flowers received was just awful and ready for the bin. Half the heads were of the stems. My mum made a complaint to Moonpig stating she wasn't happy their reply was nothing they can do as she hadn't followed the 7 day care. Now bearing in mind these were only delivered yesterday so not even a day old. Would not recommend this awful company. I will attach photos of what should of been received and to what she actually got.

Absolutely despicable. I ordered six hampers on 3rd December (to be delivered in time for Christmas) and none of them arrived. I am absolutely staggered at the response from Moonpig representatives, who were disinterested, unprofessional and unapologetic. I am bitterly disappointed...

Not empathetic at all. To my knowledge first class is next day or two working days max. 1-3 working days is 2nd class delivery. My mother does not have her birthday card I made for her and instead of accepting the mishap I was told wait until 4pm and see if it turns up. If not then you will be refunded. So will have to tell my mother to wait until 4pm to open cards if not we can postpone to tomorrow!

Absolutely ridiculous. Will never use moonpig again!

Order *******VVBZNQ

Ordered three different Christmas gifts to be told a few days later their out of stock. If you dont have it dont advertise it and the £5 credit should come off the same order not the next time you buy.Dissapointed.

My best fur babies mum just lost her 2nd cat to cancer, had a photo printed on a mug she received it today ( broken) im so upset they said would send replacement but hiw do i know if that will arrive in one peice

Order two cards once at xmas and one last week. Both cards not delivered. Moonpig blaming the post office. Offer refund or resend cards this is not acceptable. They should do more to help. Next will go to funky pigeon. Com think I will try them now after beening with moonpig for years.

I ordered from Moonpig in good faith of receiving a card in time for a celebration. It was ordered in time for it to be delivered before the event. Yes, you guessed right, it never arrived! I reported this to Moonpig who said it must have been lost in the post. Oh, they will send another. Sadly for me, this will not arrive in time. This card, which should have been the simplest of tasks has now created a big problem. I am now frantically trying to find a card that I must now try and adapt. So much for saving me time and money! This is the third time (out of four orders) that my card has not arrived. The chances of getting a card delivered on time or at all is slim!

We bought flowers arrived in a wilting state so we complained sent photos of our concern, they sent another bunch, that second bunch was even worse badly rotting, wilting, and yet box was intact. See photo
Photo was tanked 5 mins of receiving box

I ordered Valentines Day flowers that were GUARANTEED to be delivered on the day. I paid a high cost for delivery and over the odds for the flowers as they were guaranteed after all. They turned up a day late, so the occasion and sentiment was lost. I complained strongly and requested a refund but all they offered was postage refunded. They basically mis-sold and don't give a damn as they are laughing all the way to the bank

The most disgusting company out there. I paid out my backside for a father's day card and set of gifts to be sent via fastest delivery, ready for father's day. Father's day is here and my dad doesn't have his gifts. The order is still "processing" online. One vile agent called "James" couldn't seem to grasp that my order still hadn't been dispatched, insisting it would be sent today. When I spoke to another agent, she informed me my gifts WERE OUT OF STOCK. So how could I 1) pay for something out of stock and 2) not be informed at any stage they never had my dad's gift. So I had to cancel everything, leaving my dad with $#*! all for father's day. Absolute disgrace. Should be shut down

Delivered dying flowers to me on Monther's Day and then a lady called Lara refused me a refund because it's been over 5 days. I waited and did everything needed to take care of the flowers and so I waited for them to bloom, and instead, they died. Lara refused to do anything and just sent me a link off the internet. I'm so frustrated that I didn't even get a replacement bunch out. Moonpig really needs to get a better-trained customer service team.

Shocking delivery of flowers that were dead on arrival and made the house smell because they are mouldy. I personally wouldn't buy flowers from moonpig because of this. They are very expensive and very disappointing for the recipients. Customer service is shocking too. Don't waste your money!