If there was a rating LOWER than 1 I would select it. My daughter purchased an item that has already opened. It was given as a gift. When the gift was opened at Christmas and found to be previously "opened", an email to the company was made. I have a receipt and simply want the item replaced... or the money back. The store is an hour or more away from me, but the only option given is to return it to the store. Complete garbage. A refund can be issued over the phone. WILL NOT shop here again. The company has a rating of just over "1"... I would advise that no one shops here again.