I bought a 2021 desktop calendar in late December. Nothing personalized, just a simple calendar that cost less than $10. It took about a week to ship but it wasn't a big deal to me if it arrived a few days after New Years. So far so good. Finally my package arrives and the box seems quite large and heavy for a small paper calendar. I opened it and inside was a big, thick spiral bound planner. No calendar. I immediately took photos and sent them to the customer service email address listed on the website. FIVE BUSINESS DAYS (not including the weekend) go by without a response. I tried calling the customer service number in the evening but the wait time meant I got cut off at the end of their business hours. Today I called in during the afternoon and kept my phone on while I stayed busy with work. After THREE HOURS I got to speak to a human. To his credit, he was very pleasant and sent my a refund and a shipping label for the planner within a few hours. But I can't believe that this was such a headache. Either customer service is horribly understaffed or Paper Source is sending tons of other people the wrong items. I won't use this website again.