Kiersten W.

I ordered 40 Christmas cards 3 weeks ago and received 4 individual cards. I called customer service to ask them to please send the rest of the cards and was told "Of course, sorry for the mistake, you'll have the rest of the cards next week."
Then, 3 days later, was called by Paper Source to be informed that my order was canceled due to their mistake on the website (they had written "set of 10 letterpress cards" in a description for a single card).
I asked to speak to a manager who just reiterated that they made a mistake and canceled my order. After becoming upset over the phone, I was offered 10% off if I wanted to buy more of the cards, but then was told the product wasn't even available...
So I asked to return the 4 single cards and was told "we can send you a prepaid return slip this time, but it's not something we usually do..." When you've messed up an order so completely badly, how about you don't give your customer a hard time about wanting to return said order.
I've overpaid for Paper Sources products for the last time!