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Kayla W.

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Experience: Relationships

Member since November 2020

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1 Review by Kayla

I had a HORRIBLE experience with Paper Source. I ordered return address labels, and received an error message after I completed check out. Assuming that meant my order was not processed, I placed another. Shortly after, I received two order confirmations. I emailed Paper Source's customer service department with both confirmations and was (not so promptly) told that I in fact did NOT place two orders. So, I then received TWO orders in the mail. One of the packages was soaking wet (which I totally understand was not Paper Source's fault) leaving the product inside wet, warped, and unusable. Not only was I annoyed that I received two orders when I tried to avoid this situation, but the quality was subpar. The addresses were illegible, and grainy. I again emailed their customer service department, explained the situation, and asked for a refund. Not only did they REFUSE to refund me, they took forever to respond. After going back and forth several times, I asked to get in touch with the manager. I was told I could not speak to a manager, and that a refund would not be processed. So I threw away the labels. Two days later, I was told I could return the labels for a refund... I spent nearly $60 on something I ended up throwing in the trash. I am honestly appalled at the level of service provided. As someone who has worked in the customer service industry for 14 years, I cannot fathom how they think treating their customers like this is okay. I never once received an apology, or any sort of offer to make this right. I would never, ever treat my customers like this.

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