Pajar Distribution Ltd.Reviews 67

Wore $300 boots 10 times in office.
Fell apart from sole on both boots.
Incredibly poor quality. Glue disintegrates.

THIS COMPANY IS A SCAM! DO NOT PURCHASE! THERE IS ZERO CUSTOMER SERVICE. I WISH I WOULD HAVE SEEN ALL THESE NEGATIVE REVIEWS BEFORE PLACING TWO DIFFERENT ORDERS HOPING TO GET AN RMA FOR THE FIRST ORDER THAT WAS TOO BIG. YOU CANNOT SPEAK TO A HUMAN. I FINALLY CHOSE THE ACCOUNTS RECEIVABLE OPTION AND GOT AN EXTREMELY RUDE WOMAN TELLING ME SHE COULD NOT HELP ME AND DID NOT CARE IF I GAVE NEGATIVE REVIEWS. SHE ANSWERED THE PHONE HELLO, NOT PAJAR, THAT TELLS YOU SOMETHING. HORRIBLE, HORRIBLE, HORRIBLE, RUDE,. RUDE, RUDE! DO NOT, I REPEAT DO NOT PURCHASE. FIND SOMETHING ELSE. TOTAL SCAM. ALMOST $500.00 ON TWO ORDERS WITH NO SUPPORT FOR A LEGIT RETURN I WANT TO MAKE.

Bought boots from them2 yrs ago. They were good the first yr and the following year not as warm. This year, well they are cold as hell and totally useless. Ordered new insoles which never arrived. Just the useless boot cleaning kit. Email saying they are out of stock. Are you kidding me? It's Canada in.Paid a good dollar for these boots that should last longer. Customer service only say you'll get a refund of the $40 in 4-5 days. You would think Canadian company would be better prepared for our Canadian winters. Don't waste your time. Buy the cheaper boots elsewhere that need replacing every couple years. Insoles are paper thin. Your going to be doing that anyway.

Hello to all of you! Very bad Canadian company! Don't make a mistake about size...because even if they are new...they will charge you the shipping costs. In addition, customer service is pitiful. Please read the return policy carefully... First time in life that I see a company charge for an exchange! In addition, they do not have a price policy in connection with a price decrease! I bought a boot for $500 and the next day...there was a 10% discount! Never wanted to make a price correction! Finally, there is a newsletter that gives 10%. I had spoken to customer service representative Mika on the phone and she did not mention it at the time of purchase! The product is on evaluation! You will find equivalent quality at Sorel, Columbia and others such as northface, Keen, or Salomon. This company for my part is clearly discouraged and you will see other dissatisfied customers in the reviews and there are several! Believe me, he's not talking about the exchange and return policy on the phone! Quickly go see the exchange policy and go back to the bottom of the page! I should have consulted her before doing business with this company! If there were 0 stars, the score given would be!

Products used:

You pay for shipping exchange...plus 9 dollars! Minimum $50 for return! Even if it's an exchange and not worn!

Bought 2 jackets online. Received only 1. Unhelpful customer service. Still waiting for second jacket 15 days after the order will question charge with my bank given no one really helping on Pajar side. Avoid buying online from them

Don't ever buy from them, they are horrible rude and will never exchange or refund items.we have send emails for weeks and none of them make sense

The boots I bought for 250+tx were supposed to be very durable, but it didn't even last a single season. The boots are absolutely ruined from inside, hurting my feet and water is able to go inside, despite being supposedly "waterproof". When I contacted customer service, instead of doing what any moral company would give as service, they gave me quite a political answer and clearly did not care. Very disappointing from a trusted brand like Pajar. I don't recommend these boots at all for anybody. They are barely even worth 30 $.
My contact: *******433

TWO SIZE 8's ordered at the same time were respectively 1.5 sizes TOO LARGE AND 1.5 sizes TOO SMALL. They refused to make correction after politely dragging me along until after my credit card dispute window closed. Over 1,000usd for unusable boots. As I see other reviews, I can expect frostbite as well, regardless of <40f rating by Pajar. Disappointed is an understatement.

MANUFACTURE SIZING NOT TO ANY STANDARD... IS A MANUFACTURING DEFECT!

I purchased a pair of Trooper boots from Pajar on Black Friday 2022, and after receiving the boots and wearing them around 10 times in 14 days, the waterproofing was compromised, the sole detached from the leather on both boots. After contacting Pajar for warranty (mind you, they claim a 90 days warranty), they shifted the blame on me, my style of walking this n that).
DO NOT BUY THESE PRODUCTS FROM PAJAR, poor labour and poor materials are used, but at a premium price.
These boots became useless due to waterproofing being compromised in less than 2 weeks.

Along with all of the other reviews I've seen here, the reason for my review is exactly the same as the others - PAJAR SHOULD BE INVESTIGATED FROM CRIMINAL BEHAVIOR... Taking people's hard-earned money is not a joke, especially not during these tough times. I plan to do everything in my power to bring this injustice to light. Pajar debits your account IMMEDIATELY when you make a purchase, but I am approaching ONE MONTH and still waiting for my credit back for the items I returned (which, by the way, total well over $1,000). You can't send something back without an RMA, but it took me almost a week to receive an RMA, you can only return to the address they give you (AT YOUR EXPENSE). Now I am still in the process of them "waiting for confirmation on my return", even though I have UPS confirmation that my returns were delivered almost two weeks ago. For such a high-end merchant, I'd expect white-glove treatment, but I received sewer treatment instead. STAY AWAY STAY AWAY STAY AWAY!

Reached out to customer support needing a boot size exchange.
Three weeks later I still have not heard back from them.
Basically I paid $300 for a pair of boots that are too big and I cannot get the company to respond to me.
Never again will I do business with a company I am not familiar with. Lesson learned.

I bought a pair of winter boots and they were too big so I returned them right away. They were delivered back to the company on December 15, and signed by one of the employees. The return process is excruciating because you have to email them to get the RMA number that you have to include on the shipping label, and you have to pay for the label.
I even paid for insurance because the boots were almost $300. I waited over two weeks to get the RMA number even though their website says you have to return shoes within 30 days of the receipt. It also states that you would receive a refund within 5 business days once they receive your return. I've been waiting almost 2 months to get a refund, sent them 3 emails and the responses I've been getting were that their accounting department is very busy. Still, no refund.

I had two items lost by UPS on the same day. One company resolved the issue right away, Pajar has still not done anything a month later. These were very expensive and they have essentially taken my $300 without giving me the product. They did not respond to my last inquiry.

AVOID AT ALL COSTS TO AVOID DISAPPOINTMENT FROM POOR QUALITY!

These boots are RARELY used and have ripped in multiple places. After speaking with Amalia from Pajar, I was advised to take the boots to my local shoemaker to get them fixed at my expense. I should have done my research prior to purchasing Pajar as this seems to be a very common complaint of poor quality. Don't overpay for this brand as you will be disappointment.

I would not even give them 1 star. I order some boots and realized there size chart differ from others so I contacted them within 3 hours so they could cancel and I could reorder and they do not have any lenience. It does not make sense for a company to send products which they will spend from there own money so the client turns around returns the product. Is a loose losse situation since customer will have to pay to send them back. HORRIBLE CUSTOMER SERVICE! I understand your policies but those type of policies will deter people from continue buying and it would be beneficial that they put policies in place that would benefit both. I would not buy from them again. I will return the boots and not buy at all. It has been stressful.

I wonder how they stay in business! I purchased a pair of boots less than a year ago. Never worn, tags still on but they won't even exchange them. Never going to recommend this company nor will i purchase from them again. STAY AWAY FROM PAJAR!

At the beginning of the second winter l, my Pajar books break apart. The limited warranty is only for six months, so I had nothing to do but throw them away

Before you buy online you must be fully aware. I had to send 4 emails, 2 messages on Facebook, 1 on Instagram and then twitter before someone responded as to how to return a coat. They finally responded to my email with instructions with no return label. It cost $40 to return the coat. Never again will I purchase from them.
Btw, reason for return: the fur around the hood looked like a wet rat.