• Cultura Portuguesa Shop

Cultura Portuguesa Shop

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Overview

Cultura Portuguesa Shop has a rating of 4.79 stars from 22 reviews, indicating that most customers are generally satisfied with their purchases. Cultura Portuguesa Shop ranks 52nd among Shoes sites.

  • Service
    11
  • Value
    11
  • Shipping
    11
  • Returns
    3
  • Quality
    10
Positive reviews (last 12 months): 100%
Positive
2
Neutral
0
Negative
0
See all photos
How would you rate Cultura Portuguesa Shop?
Top Positive Review

“Exquisite cork bags”

Diane D.
9/20/23

We stumbled into the shop in Porto in June. Bought a total of 5 purses for 3 of us. Just purchased an additional two of the same style and it was delivered to me so quickly. Love these bags and plan to visit the shop again on my next visit to Porto!

Top Critical Review

“Poor business practices by owner”

Colby L.
9/24/22

This is one of the worst experiences I've ever had with a company. I purchased shoes based on my size and based on the size chart listed on their website. When the shoes arrived they were too big. I contacted this company asking for an exchange. Daniel (a supervisor) in customer service for them was absolutely worthless. I'd have to send multiple responses before he would respond back. Said I can return them but the cost to return them with custom fees and shipping would be more than I spent for the actual shoes. Never addressed the exchange which is what I wanted. I asked to speak to his boss and he refused to allow that. Daniel shame on you! You should be disciplined or demoted for your lack of customer service being a supervisor. Now I have a pair of shoes that don't fit and will have to try and sell them to get some money back for them myself. Do not recommend this company for cork products. There are other companies out there do a little research before choosing this place. Update to this review: I just received a call from the owner of the company. He was extremely disrespectful and belittling. This is so unprofessional of an owner to do to a customer. He kept speaking over me and interrupting me so I couldn't even say my situation fully. Shame on you owner! This is not how you conduct business!

Reviews (22)

Rating

Timeframe

Other

Thumbnail of user georga7
1 review
0 helpful votes
August 10th, 2021

Aufgrund eines Missverständnises habe ich mein gewünschtes Produkt auf einer anderen Website bestellt. Rückerstattet wurde der höhere Preis der Site, von der ich es geliefert bekommen habe. Ich war zwar recht verwirrt, bis ich feststellte, dass es sich um den selben Händler handelte. Cultura portuguesa hat aber länger dazu gebraucht

Tip for consumers:
Reliable

Products used:
Shoes, different articles of cork

Service
Value
Shipping
Quality
Thumbnail of user dianed1971
1 review
0 helpful votes
September 20th, 2023

We stumbled into the shop in Porto in June. Bought a total of 5 purses for 3 of us. Just purchased an additional two of the same style and it was delivered to me so quickly. Love these bags and plan to visit the shop again on my next visit to Porto!

Products used:
Handbags

Service
Value
Shipping
Quality
Thumbnail of user carolab4
1 review
0 helpful votes
June 4th, 2020

Fast delivery (even during pandemic!), reasonable shipping costs to Germany. Cork sandals are great quality and very comfortable - had bought the same ones in Lagos a few years ago and was very happy to finally find them online :)

Thumbnail of user larryb1244
2 reviews
0 helpful votes
November 4th, 2021

Love the product cause of new the shoes little bit tight but after using for long time it will be perfect Heat inside so wear cotton socks for better.

Service
Value
Shipping
Returns
Quality
Thumbnail of user romanm145
1 review
0 helpful votes
February 18th, 2023

We booked the cork shoes/flipflops online to be shipped to Poland. We got the product okay and the shoes are really nice, so all is good. We thought that the process of choosing (website) and paying for it was easy to understand and straightforward. We however were disappointed with a courier company. It took forever for them to deliver (2 weeks) and they were late even on their own estimation on when the package would reach us (and the estimation was already rather long). All in all, we are happy though!

Service
Value
Shipping
Quality
Thumbnail of user annetteg151
1 review
0 helpful votes
October 22nd, 2020

The quality is of a high standard and there is no compromise on comfort. The shipping to Australia was faster than I anticipated and the communication I had with Cultura Portuguesa was excellent. Absolutely love my new sneakers... they certainly make a fashion statement. I hope to purchase more of you wonderful shoes in the future.

Thumbnail of user cristinav86
1 review
0 helpful votes
September 19th, 2022
Verified purchase

I am super happy with them. They arrived fast, are super comfy and don't weight anything. I normally have problems with shoes hurting and this cork is very soft and smooth

Products used:
Shoes

Service
Value
Shipping
Quality
Thumbnail of user susanh1124
1 review
0 helpful votes
March 25th, 2020

Brought some cork sandals 2 years when went to Portugal I loved some much that I've been look to find another to replace them finally found this one. They look and feel comfortable just hope they last as long as my others as it seems really hard to find them.

Thumbnail of user martaf47
1 review
0 helpful votes
December 15th, 2021

I received 3 different messages about the delivery date and I change it but they came when they want.

Thumbnail of user colbyl85
1 review
0 helpful votes
September 24th, 2022
Verified purchase

This is one of the worst experiences I've ever had with a company. I purchased shoes based on my size and based on the size chart listed on their website. When the shoes arrived they were too big. I contacted this company asking for an exchange. Daniel (a supervisor) in customer service for them was absolutely worthless. I'd have to send multiple responses before he would respond back. Said I can return them but the cost to return them with custom fees and shipping would be more than I spent for the actual shoes. Never addressed the exchange which is what I wanted. I asked to speak to his boss and he refused to allow that. Daniel shame on you! You should be disciplined or demoted for your lack of customer service being a supervisor. Now I have a pair of shoes that don't fit and will have to try and sell them to get some money back for them myself. Do not recommend this company for cork products. There are other companies out there do a little research before choosing this place.

Update to this review: I just received a call from the owner of the company. He was extremely disrespectful and belittling. This is so unprofessional of an owner to do to a customer. He kept speaking over me and interrupting me so I couldn't even say my situation fully. Shame on you owner! This is not how you conduct business!

Service
Value
Shipping
Returns
Quality
Thumbnail of user stevenp694
1 review
0 helpful votes
May 30th, 2020

I had purchased shoes while in Portugal a few years ago, and had not been able to find them anywhere. I was surprised to see them (and another pair of shoes because I can't stop at just one) at such a reasonable price and with expedited shipping to boot! Very impressed with this company.

Thumbnail of user samanthap214
1 review
0 helpful votes
April 20th, 2020

Rui was wonderful in answering my questions through email before I bought the handbag, and the delivery to Australia was fast and reliable. I am really happy with the bag, it's great quality and looks beautiful.

Thumbnail of user anastasioss3
1 review
0 helpful votes
November 15th, 2019

Living in sweden a Waterproof footwear is a must and they seem perfect for it!

I'd suggest you to go all-vegan

Thumbnail of user anthonys1494
1 review
0 helpful votes
March 9th, 2021

Purchased cork shoes from Portugal following the purchase of a similar pair whilst on holiday in the past... ordering, delivery and payment was easy and having received the shoes I am absolutely delighted and will certainly buy again... highly recommended...

Tip for consumers:
some delay ...but tracking indicated clerical mistake at customs ...promptly resolved ...

Products used:
shoes

Service
Value
Shipping
Quality
Thumbnail of user isab.ju06
1 review
2 helpful votes
May 28th, 2023

J'ai acheté ces baskets avec une certaine appréhension d'une part le prix est assez élevé et le liège en baskets je ne connais pas mais j'ai été très surprise par la classe de ces chaussures et leurs légèreté je les recommandent sans problème

Thumbnail of user elenak137
1 review
1 helpful vote
November 22nd, 2021

The quality of the product is excellent. The service and shipment was quick and efficient.
I would recommend this company to anybody.

Tip for consumers:
Very good service

Products used:
Shoes

Service
Value
Shipping
Thumbnail of user maryt1615
1 review
0 helpful votes
September 24th, 2021

Great sandals, bought my first pair in Portugal and was delighted to find this company online. Fast efficient service

Thumbnail of user michaelad120
1 review
0 helpful votes
October 10th, 2023

The best shoes I've ever Worn! They are comfortable, good looking and warm. I recommend these to anyone.

Thumbnail of user silkec1
1 review
0 helpful votes
December 18th, 2021

The premium yoga mat made of cork is 100% recommended.
I love this mat, it is no comparison to the very often offered China mats, which supposedly also use Portuguese cork. This cork is the original cork, the mat lies flat, the corners do not curl and it has a very high slip resistance and feels soft and wooly.

Service
Value
Shipping
Returns
Quality
Thumbnail of user ianr376
1 review
0 helpful votes
January 24th, 2023

Great product at a great price and speedy delivery which I was kept informed of. Good range of products avaialable

Products used:
Cork Boat shoes

Service
Value
Shipping
Quality
Thumbnail of user cristinag88
1 review
0 helpful votes
October 20th, 2020

Realicé una compra online y la calidad es excepcional.
Lo más destacable es la atención al cliente. Contestaron muy rápido a todas las preguntas y me ofrecieron un trato personalizado y muy eficiente.

Volveré a comprar aquí sin duda.

Thumbnail of user jessg81
1 review
0 helpful votes
April 27th, 2021

Incredibly fast: received the next day (in Spain). High quality product as I expected because it is not my first purchase. Very satisfied with Cultura Portuguesa.

Products used:
Cork Backpack

Service
Value
Shipping
Quality

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