Bought boots from them2 yrs ago. They were good the first yr and the following year not as warm. This year, well they are cold as hell and totally useless. Ordered new insoles which never arrived. Just the useless boot cleaning kit. Email saying they are out of stock. Are you kidding me? It's Canada in.Paid a good dollar for these boots that should last longer. Customer service only say you'll get a refund of the $40 in 4-5 days. You would think Canadian company would be better prepared for our Canadian winters. Don't waste your time. Buy the cheaper boots elsewhere that need replacing every couple years. Insoles are paper thin. Your going to be doing that anyway.