Paint Plot

Paint Plot advertises delivery to the USA in 3-8 business days. My order took days to even ship and still never arrived 2 months later.

The tracking via USPS showed delivered with a timestamp that was verified by my video doorbell to not be true. So likely it was lost out of the delivery truck, delivered to the wrong address, or lost somewhere else in delivery. As this happens all the time in Ecommerce almost all companies offer refunds, especially for a $28 order like mine. Or they offer shipping insurance at checkout or signature confirmation, which Paint Plot does not.

I've had to file a chargeback to get my $28 back for this non-delivery order and their customer service department is telling me to kick sand.

Avoid this company like the plague it is, there are tons of better paint by numbers companies out there who actually care about their customers.

Terrrrrrible time to be shopping with Paint Plot. Hopefully it's better in non-pandemic times(?), but it's been 4 months since I placed my order and it still hasn't come through. I didn't get a confirmation email that my order was even in the beginning stages of being processed until 1 MONTH after I placed the order. And it's coming from China. On top of that, they require me to pay more than the kit cost to return it when it does finally arrive in order to get a refund. Despite being quoted a 5-15 business day shipping process (I'm on business day 80 now and still waiting), they refuse to accommodate for their slow service. I get that the pandemic is hard on businesses right now, but honestly, if what you want is to paint a nice picture, shop elsewhere. Otherwise you won't be painting for a long time yet.

I ordered my paint plot on april 21st and it's may 14th and it still hasn't even shipped. It is coming from China I believe and it's complete bull$#*! when they say they are a small family owned business... don't waste your time or money on them... they also like to price gouge! They won't tell you in the beginning that the frame will double the price until you're ready to check out and that $25 painting is costing you $43 out of nowhere. I get having to pay more but for a few pieces of wood... that seems a bit much... I'll be going top lowes to get the pieces to stretch the canvas over... at least I'm guessing that's what they mean by frame. They never tell you if it's to shape the canvas or go around the outside of it.

I've tried a few paint by numbers companies, and paint plot is by far the best!

They are actually based in Australia…. Others might have Australian in their name but are from China.

Their customer service is great. I ran out of one tub of paint … no problem. They sent another little tub. No charge! Not even for postage.

I couldn't quite see the tiny cells. They sent me a PDF of the picture. Made such a difference.

And there is a friendly Facebook group you can join with tips and tricks!

I wouldn't go anywhere else now!

Jo

Great quality paints and canvases. Lovely images. Some sets can be quite challenging but they will provide a PDF and excellent customer support. They also have a friendly and supportive facebook page. A great company with an excellent product.

I have had nothing but excellent service from paint plot. I have had fast deliveries and their range of paintings is wonderful.
I love that they have a social media page where we can ask questions and show our paintings and paint plot themselves take part in helping anyone so in my experience their customer service is excellent.
When covid first appeared I ordered some pbn from an overseas seller... they took over six months to arrive and never once did I get a reply to my many numerous emails.
I also love that each week paint plot send out an email with possible future paintings and ask us to vote on them.

I ordered twice from this company (mistake!). First order was placed on April 8th. It shipped a week later... but now the tracking numbers on BOTH of my packages have become invalid! I emailed customer service and it took them 6 days to reply, saying that my package was held up in customs. It has now been 11 days since they had a valid tracking number and over 6 weeks since I ordered. They keep giving me the run around, insisting that cancelling my order is not possible and asking for my patience. I have been patient!

Try literally any other company.

Super disappointed in my experience with paint plot, and wish I would have seen these reviews first. They list 5 stars deceivingly on their web page, when they have very few actually happy customers. My paint kits were delivered over a month after ordering, when they advertise 10-15 day shipping. They were meant as gifts, which was missed. Thus, I requested a return and refund. They refused to cover the return shipping when they were at fault for faulty advertising.

During the pandemic shutdown and Winter season I needed a new hobby. I ordered my pbn set which was shipped promptly. However since it was coming to Indiana in the US from Australia, it got held up in customs. I contacted Paint Plot and spoke with Tova who was reassuring and helped me understand the international shipping process. I appreciate the time explaining the process and within a few more days I received my pbn set. I enjoy my picture choice and the fact they are on a canvas I can stretch myself! I really like the feel
Of the stretched canvas as opposed to the boards I get here in the US. I look forward to many more sets in the future. Thank you Paint Plot for my new hobby!

I have bought many paintings from Paint Plot and couldn't be happier with the quality, speed of delivery and customer service. When I had the wrong numbers on paints for a mystery paint, the service was amazing and a replacement painting was sent really quickly. Every other one of my orders have been perfect. I love the Facebook community which is always positive and the collaboration paint plot has with customers in relation. To future painting through weekly surveys. Great company run by great people and I couldn't recommend highly enough.

I find doing these paintings so therapeutic, I found these after we had finished lockdown. Wish I had of had a few during that time. I have ordered 5 lots now, always delivered quickly. Really enjoying my new hobby. Thanks.

Fabulous company with quality paints and canvases. Just finished my first painting and just purchased and received four more! I have emailed customer service twice to get pdf files of the paintings and the response has been immediate and positive.