I ordered a jacket 2 weeks ago. TWO WEEKS AGO! I called and they said everything was delayed because of the holiday season but on the same day i ordered other stuff from bigger companies such as victoria secret and steve madden got free standard shipping and got them within 5 business days maybe even less. I got an email for my order saying it will be at my door by the 12th of december. But no i check it know and it says earliest december16th like no i am no longer going to purchase off of pacsun.com i want my time and money back

Placed an order on Black Friday for 12 items, Received 4 items in delivery, non of which were on my order. Checked the invoice and the 4 items didn't match my order or the items shipped. Contacted customer service & waited 45 minutes to speak to actual person. Long story short after 3 emails & 2 phone calls later I was told they would refund my purchase minus shipping costs and the items I ordered weren't available anymore. No offer to compensate for missing sale prices, but they were willing to refund my shipping. Wow how generous, refunding my money for shipping on items I never ordered! I'll never shop there again.

We are now living in 2022 about to go into 2023 and with everything going on due to Covid and how the stores are evolving, I just feel Pacsun should honor online sales and prices in store. We all like to save a little and this generation multitask, you will catch us shopping in store and online at the same time, why should I have to wait 5 to 7 days for product that's right here in front of me that I can take home and enjoy to day for a lower price ‍ majority of clothing stores are doing it, I just think Pacsun should keep up with how the fashion world is going.

Went into the Woodbury, MN store to buy a shirt, saw the same shirt online at PacSun for $5 less, I asked if they honored online price matching, the girl behind the counter rudely said "no", I asked her to explain why, she just looked at me dumbfounded. I asked to speak with a manager and of course there were none available. Because the shirt was a christmas gift I purchased it anyway, in reviewing the receipt I found printed on the back the PacSun online price match statement stating yes they do indeed honor a one time online price match. PacSun needs to train and attitude check their employees better. I did contact customer service the next day and they said they will refund me the difference, however reading reviews I am not holding my breath. Will not shop at PacSun again.

I love Pacsun, I have been shopping here for years. I love the buy 1 pair of jeans get one practically free. In today's economy good jeans can be really expensive. At Pacsun you can get 2 pairs of jeans for $ 60.00 They have a wide variety of nice shirts, belts and even nice summer sandals. They have very nice cloths. I bought jeans there that lasted years before they ever showed signs of wear. They are made of good quality materials that last. The jeans a very warm in the winter. There tees are nice for young girls. I love there hoodies and sweatshirts. Although they are a little pricey they last forever. Pacsun has there own unique style in clothing, different from other regular stores. Pacsun Is the kind of store that I think everyone can find something they like. www.pacsun.com

I ordered ONE playboy sweatshirt on 4/11 and it has processed through my credit card. I have only received an order confirmation. No update on the delivery at all. It is now 5/1 and it still says my order is being processed. I'm not complaining about the length of time I've waited I just would like an update and an estimated time frame on when my sweatshirt will be arriving. I've emailed and tried to call their costumer service with NO luck. I will no longer be buying online from them.

These people don't know how to make shirts. It came stained from the dye used.
Customer service's remedy was awful. They waste my time and then expect me to waste even more time and money to find a box to ship this faulty product back.

Time is money and you should not make your customers go thru hoops when you sent over a STAINED PRODUCT. On top of it, they offered normal shipping only. Do not return any faulty product that is THEIR FAULT as they will make you go thru hoops to remedy it.

I went to the Boca Raton store the assistant manager micheal McCann was on the phone he had such an attitude didn't want to help us I kept asking if certains things we were buying were marked down? He said he didn't know? How do you not know. I had a 15 percent off already and used it on 4 items they were full priced allegedly he wouldn't even bother to look i was so disgusted I paid, used the coupon. When I went home I looked online and low and behold they were marked down another 30 percent. I've called the store. No one returns calls! I've called corporate office 5 times NOONE has even had the decency to return my calls they promise. It is despicable to treat paying customers like this the whole company sucks!

Me and my daughter visited the store located in the Old Orchard mall in Skokie IL - we spent approximately 25 minutes in the store looking through out their clothing and no one greeted us no one spoke to us, and no one offered any assistance - I ultimately purchased 3 items but I will never return there

If I could give 0 stars I would. I made an online order that came to over $1,000. One item was missing from the order. They would not admit that it was their fault. Told me to file a police report for the missing bikini bottom when the box came sealed. Why would I file a police report for a missing bikini bottom? Why would I place the blame on someone else when they obviously made a mistake when packaging the order. Just sounds ridiculous.

I wish 0/5 stars were an option. They cancelled my order, and then when I called to replace the order 7/18 items I ordered were gone. They cancelled the order for no reason. I called the cancellation department and they proceeded to transfer me back and forth to departments, not once fixing my problem. When I asked to speak to a supervisor she simply reiterated exactly what the previous 4 people had told me. She did nothing to make it right by the customer and did not take any extra measures to try to make my experience a good once. I probably won't come back to pacsun after this.

--No return shipping label in package
--Tried to return at Pacsun.com/returns
--NO ORDER # FOUND ERROR (How can this be? The order # is on the package)
--Tells me I must call the *******786 (no link no email option)
--Call #. Disconnected
--Call again. I get through the lengthy message (pushing buttons prior to listening to the lengthy diatribe does nothing. You have to listen to it all). I push #1 for returns
--Now I am on hold listening to "adult jazz" music (which any teen will hate) and after being on hold for 23 minutes( yes, 23 long minutes and same loop of stupid music) still no answer.

I am willing to bet there are not many returns to this company. Teens will not be able to withstand the difficulty (not to mention the music) and will just give up and keep the unwanted items. What a hassle. What a fraud.

More than half my closet is from their store. I absolutely LOVE them and could not be more comfortable and excited when i go into their store and talk to them. At every PACSUN store i go into the workers have the best attitude and most of them are so chill and their all so easy to talk it it is amazing! Everytime i have trouble with my order, which is rarely with them), i always go in and they help me figure it out. I totally recommend it! Even though some of their stuff can be pricey, it is totally worth it and they have amazing discounts!

If you receive an item that you did not order they will not allow you to return or send the correct ITEM that you ordered and paid to receive. You will not get what you ordered. They will offer you 10 percent off your next order as if that will make up for their mistake. Are they crazy that someone will give them more money to keep and send you whatever they want to send you but not what you ordered. You will be made to keep the item that you did not order and paid to receive. Run, Run This is a horrible company online known as PACSUN

They delivered the shirts we ordered to the wrong address and when we complained they said, "too bad, we delivered them, not our fault." No refund, no replacement, no apology. Absolutely terrible company.

I ordered a shirt for a Secret Santa exchange two weeks in advance for a friend, and it just shipped today! I emailed them 3 times and never got a response, then had to call 2 times just for them to say it just shipped and have to wait 3-6 business days. It ruined the gift I was planning to give and now have to give it late. By the way, I never received a confirmation email or an order number and the only way they were able to find my order was because I ordered it through my account. Only go to pacsun in store, never on line again.