I am writing this review in hopes that someone from Pacsun will see this and reach out because I have had no luck with their email or Live Support. Neither seem to be working b/c I can't submit any emails and when I try the Live Chat it has me wait forever and then has to "reconnect" once I get to position 3 and it kicks me out. I normally do not make bad reviews, but Pacsun definitely deserves it. I placed an order that was about $500 worth of clothing on May 7th and it is now August and it still says "processing" and they have not contacted me with any updates. Biggest scammers. If I could leave 0 stars I would.

Wow! I spent $300 on Aug 9th online. I never received a shipping email. When I went to track my order #. It said"no order found". I tried calling and got an automated message" we are not taking calls at this time" please go online and "chat or email" I have tried to do online chat but it kicks me out and when I have submitted email to question my order 6 times now and still no response. I will be contacting my credit card company to refund and I will never order from Pac Sun again!

I purchased a shirt and shorts on Tuesday and received the package on that Saturday, regular delivery, and the item were exactly as advertised.
I am very pleased with my purchase, I would highly recommend shopping here.

I love and support the movement for tops for females with smaller boobs but as a girl with pretty big boobs I am very disappointed when I see only one size of bathing suit tops. None of your bathing suit tops will cover my boobs. I think you should rethink about your sizes for swim suits.

People usually start off with this headline when they've had a negative experience with a merchant and it's usually just something petty. But in this case, pacsun sent me clothing in embarrassing quality. Every single item was falling apart (loose threads, elastic waistbands poking out, 2 items had stains, one bracelet was on the verge of snapping just… another package never arrived and pacsun refused any resolution unless I filed a police report, waited 2 weeks, then went to pick up a copy (that you have to pay for, mind you) embarrassing on pacsuns part and I regret purchasing and will never shop them or sister brand ever again. I used to shop here back in 2007 as a teen and came back as a 27 year old and boy has the quality went DOWN. Its not even "pacsun" anymore.

Bought on Dec 21, guaranteed by 12-24 if you use $8 express. Dec 24, i get tracking for only 1 item, check and they havebt even processed the rest of my order. I emailed in panic, they finally responded late Christmas Day with hopefully your items will be shipped soon. Wtf, that's how you reply to an upset customer. Smh. Today is Dec 30 and I've received one of my 4 items that i no longer need. All emails I've sent to go ahead and cancel have been ignored. They did refund me $1.52 for my $8 express shipping. I guess that was the difference in reg And express, either way, it's bad business. Not the shipping companies fault that you all haven't even shipped it. I now have tracking for two more items in the order of 4. The last item still hasn't shipped 10 days later

The Pacsun located in the Ashland Town Center Mall in KY is absolutely atrocious. They have by far the worst customer service and they make you feel so unwelcome in there. The employees stand around talking and texting on their phones and laugh and talk very loudly to each other from across the store. Yesterday when I took my baby sister shopping in there an employee belched in the middle of checking us out. He did not apologize or excuse himself instead he just went on ringing us out. Another incident while checking out, a store discount didn't apply to an item we tried to buy and when I asked why not the young sales women told me to quit freaking out. I've been to several Pacsuns and have never had that problem. I know a lot of people that refuse to take their children in there because of the awful customer service. Would not recommend to anybody!