Horrible in store customer service. My pre-teen daughters were excited to check out a new store- rude staff! Will not be going back!

I stopped ordering from PacSun over three years ago because their delivery service was terrible. I assumed by now things may have changed and made the mistake of placing an online order for a concert I have this weekend. They say it takes 3-6 business days for standard shipping which according to the information listed online is through USPS (which I only chose because it beats paying for shipping through FedEx because it's the least reliable shipping service in existence, packages never arrive on time and they always lie and say a package has been delivered just to meet the latest guaranteed delivery date and bull$#*! you further by delivering it a day or 2 later). I received an email saying my package was sent on the 8th, then when tracking my package saw it wasn't actually sent out until the 12th. Now of course I won't be getting my package until supposedly** the 18th- after the date I need my ordered items. Lesson learned, again. The quality of their clothes is terrible and only lasts maybe 3-4 washes. Their jeans always bleed ink in the washer and fade severely after just one wash. Unfortunately getting what you pay for doesn't even apply in his case, because their $#*!ty quality clothes and $#*!ty service is waaaay over priced. Stick to H&M for last minute bargain hunts. I'll be returning my items the moment they arrive... if ever.

My granddaughter spent her own money and ordered a shirt from them on 9-22. No communication at all from them except for the hold for the money on her account. We checked the order every few days but after 10 days it shows as order is in warehouse. It was supposed to take 4 to 5 days for shipping. I called and did get someone. She checked and said the order was cancelled because they were out of stock. On their site it still shows the order as open and in the warehouse. We were not notified that the item was on back order or that the order was cancelled, even though it still shows as open. She says the item is in stock now, but they do not automatically ship once the item in back in stock (like most any store on the planet would) and that we could order the item again. We checked to make sure we had not been charged and then I told her we would find the item some place else. Sooooo - they take the order, do not notify you if they do not have it, do not cancel the order or notify you that they consider it canceled, and do not ship it once the item is back in stock? WTF?

Been waiting for 17 days for my order. FedEx says it's still pending. I don't think FedEx even has it. Should have just went to the store.

I placed an order on Black Friday 2020. While I had anticipated processing and shipping delays due to Black Friday overload and COVID, the service I received was even worse than expected. Ten days after placing my order, my order status was still in process, so I reached out to Pacsun customer service to inquire about my order status not having progressed at all in 10 days. The representative told me he would escalate my inquiry to the shipping team to figure out what happened. All I received was an email saying that shipping was delayed. SEVEN days later, I received another email that my order had been entirely canceled because ONE of the three items in my order had gone out of stock in the 2 WEEKS that it took them to process my order. Regardless of the fact that the other 2 items in my order were still in stock and could have been shipped to me, Pacsun canceled my entire order without even reaching out to me! I had to reorder the other items, which put me at the back of the line again for having them processed and shipped to me. Their customer service informed me that there was no way for my order to be expedited and I had to wait my turn in line, even though they had canceled my original order of their own free will and choice. Needless to say, I did not receive the items within the time frame I needed to send them to family members for Christmas. Super disappointed.

I've ordered from Pacsun multiple times before and never had an issue. It might be because of COVID changes but their company system is super messed up and needs attention. I placed two separate orders, one on May 4th and the other on May 9th. I just got an email today (13th) saying that my May 4th order was canceled because items were out of stock. Upon checking my account, it still says my order is processing. I don't know why it took over a week for them to let me know about this. On my May 9th order, I purchased three items. Today at 2:30 AM, I received an email confirmation that one item had been shipped out. I clicked on the tracking number through FEDEX and it said my order was delivered yesterday? Looking at the tracking history, it says that FEDEX received the shipping info from Pacsun at 2:00PM yesterday in Texas and it got delivered to California at 3:00PM. Thats impossible! I checked my account on Pacsun and it said the same thing, that it was delivered. I called customer service and they said there was nothing they could do because on their records it shows it was delivered and the item is now sold out. I paid through PayPal so I am filing a case in order to at least get my refund. Out of the five items I have ordered in total I have received none! :( I just hope that they would fix their internal system. Letting people purchase sold out items? Not letting people know their order has been canceled until 10 + days later? Giving out bad tracking information that doesn't make any sense? Yeah, I don't think Im ordering from here again.

Today I went in to return a shirt that did not fit my daughter. I purchased it 10 days ago, had the receipt, and all original tags were still attached to the item. SAMANTHA proceeds to tell me that despite all the documentation I have of my purchase I cannot return it without providing my phone number. I told her I don't give out my phone number. Samantha then got mouthy and copped a super bad attitude so I asked for a manager. You cannot deny a return when the customer presents a valid receipt, unworn w/tags, and within their stated time frame because they won't provide their number (what if I didn't have one...?). It is not legal in CA to require a phone number for a return as it is not a valid form of ID. The male manager did relent and do the return, but not without becoming rude and argumentative as well. These employees acted like complete bottom dwellers and clearly have no concerns about being polite or customer retention. I believe they were both in management which speaks volumes about PacSun operating standards. Customers should be warned such a policy of asking for your phone number is solely for personal data collection purposes. They sell it to multiple 3rd parties where it is combined with other identifying information on you that can be used for a plethora of nefarious purposes. Companies engaging in such practices AND hiring people who behave as if they've just left prison and are re-entering society, is a perfect recipe for going out of business... and they deserve to. Pacsun filed bankruptcy for the **THIRD time in 2016. Since they're uneducated about the most basic customer service concepts, it won't be long before they're out of business for good.

I used to love everything about this store until recently. Going into a store location is still okay but DO NOT ORDER! I ordered 2 sweaters for my brother as a christmas gift on December 20th and paid for 2 day shipping (2 DAY SHIPPING) Christmas is on the 25th and today ( December 28th) it is still not here! It was a waist of money, my brother leaves back to college 8hours away in 2 days, and my gift is set to be here in 2 days! SMH, pacsun sucks when you order online.
I called customer service and was on hold for 3hours, and they said they couldnt help me! WHAT! NEVER ORDER PACKAGES FROM PACSUN, ONLY GO IN STORE!

Place an order online July 1st order contained two items socks and a shirt Placed another order on July 2 another shirt July 7th socks from first came and shirt from second order came July 8 Pacsun charge my card for all three items mind you I still haven't received 3rd item it has been saying shipped since July 6th Fedex say Pacsun prepared my package but never gave it to Fedex so when I put in the tracking number it saying pending It's about three weeks now and not one word from Pacsun I tried reaching to their non existing customer service chat bull crap in which i was on for three hours and never go to chat with an agent when my number got close to it being my turn it would disconnect me and make start over They customer service sucks I find it a lil crazy that they don't have a way to talk to their customers but they found away to flood you email with other junk Customer service can answer phones from home don't always have to be in a work space with this poor service just shut down till you can do it right

Very bad communication for online orders. Never received my item. Don't order online, you will never receive your package. :/

Tried for over a week to place an online order. Called the so called help number and they were rude and no help. They don't want to take my money?

Bad customer service, service in store bad too! Quality of clothes very cheap and worthless! Not free online return