On July 3,2016 between 1 to 2:30 p. M, I went to the store to buy a gift card ($25) for my daughter's best friend, I paid with my debit card, and we were surprised when she called us today 7/16 that how much was on the card, we told her $25. Then she told us. "No, it says that the balance is $0". It was so embarrassing, because we got here that gift card for her birthday, we called customer service, the lady said you need go to the store and they'll put your money in the card, I drove for 1 hour to go there, and when I was there I talked to the manager Karina Rojas, she said I'm sorry but I can't do nothing about it, because I needed the original receipt, obviously Ii didn't have it, who keeps a receipt for a gift card? I showed her my bank statement, but she didn't believe me, I called customer services 4 times, I spoke with a manager and nobody solved my problem, after 3 hours of being stressed out, I called again to customer service and and a nice lady told me that she could help me, so she gave me a support service phone number, and finally they solved my problem, so please check your gift card balance before you leave the store, I have no idea why the cashier didn't put the money in my gift card, what did she do with the money?

So a couple months ago my boyfriend and I went to Pacsun to get me an outfit for summer time. After much looking I found an adorable pair of tribal print jogger-style pants (LA Hearts brand) and I wanted them. So despite the $45.00 price tag my boyfriend bought them for me. I wasn't able to wear them for about 2 months after purchasing them because of the cold weather. So 2 months later me and my boyfriend went to a get together my friend was having and I wore my new pair of pants. About 3 to 4 hours of being there I went to the bathroom and realized that my pants had split all up the crotch and the front! I was so upset I had to borrow pants from my friend. So deciding that they ripped because I was dancing and moving around, I decided to sew them up and try wearing them again to go the mall a couple weeks later. I decided the mall would be a perfect place to wear them seeing as I would be doing no strenuous activity whatsoever other than just walking.

So a couple hours into being at the mall a friend of mine told me my pants were ripped. And I looked down at my left leg and saw that my pants had ripped all the way from my knee to the top of my thigh! I had to buy another pair of pants from a different store and wear those around the rest of the day. I was so angry at the terrible quality of these pants because I got the right size (I wasn't wearing them too small or anything) and they ripped due to cheap materials and crappy craftsmanship. Me and my boyfriend are both extremely displeased that we paid so much for them to just be ripped the 2 times I got to wear them. I will never buy there again.

Absolute worst customer service I've ever seen. Took six weeks to receive all products however in the meantime I called customer service and one day I was literally on the phone with them for four hours not only that but they were rude and disrespectful, they would leave me on the phone on hold for a half an hour pretending to double check my order and this went on for like four hours. I'll never spend another dollar ever again with this company.
The particular customer service person I was speaking to her name was Lody I politely told her that I couldn't understand what was being said if I could speak to another agent ( strong Filipino accent that I could not understand and their mode of speaking English does not make sense in the conversational world) anyways she sent me a Survey to fill out but on the survey as you can see posted in the pictures it says" tough times never last but tough people do " implying I was tough. So of course I gave her a one star. Then I asked to speak to a supervisor because I was really worried about when my package was going to arrive every receiving all kinds of fake emails but I wasn't sure if they were really real emails or fake emails in regards to FedEx. In the end Lody kept dodging my request to speak to a supervisor kept putting me on hold saying the supervisor was busy and this carried on for four hours. In total I spent $380.30, $40 of those dollars was for duties as I am Canadian so they charge us extra tax not a lot of money however not worth the trouble and horrible horrible service.

I place my order march 16th, it's now march 28th and the order is no where in site. Was told I Had to wait until April 7th to maybe get a refund. I'll never shop at pacsun again

I have not received ANY emails regarding my order since May 17,2019. I placed my order on MAY 1,2019. This store is a JOKE. I spent $200 and for it to be the end of May and my order is still "at the warehouse" and "processing" is a bit ridiculous. Tried calling customer service but of course I was on hold for 30+ minutes. I don't have time to try to connect PacSun over and over again but the moral of the story is PACSUN IS A JOKE DO NOTTTTT ORDER FROM THEM.

On two occasions this past month I tried to return jeans that I had ordered online at a Pac Sun store. I was told I could get a refund on my credit card only store credit as the shipping was "unverified". The store credit was for the lowest amount the jeans were in the past 30 days. Not what I paid for them, even though I had the email and it also shows the amount I paid on my account. If I wanted full refund I would have to mail them back. You are charged a $7 mailing fee. I stated the issue was not on my end therefore, I should not have to pay it. I was told once I get an email stating that the card was credited I could contact Pac Sun again asking for the $7 to be credited. REALLY! The first time I was able to talk to a rep and after 30 minutes of the rep telling me there was nothing they could do, they reversed it and removed the shipping cost. The second time the call center was not taking calls and you had to do chat and i could not get the $7 removed. In fact, the rep ended the chat. The Pac Sun website states that some purchases can be returned with no shipping fee. If that is true, which according the the call center and chat is is not true, isn't that is FALSE advertisin?!.

Went to Glouster Premium Outlet store last Monday when I saw signs for Entire store BOGO! Apparently, Pac Sun has there own definition of the word entire and it doesn't mean "everything". The disclaimer in size 3 letter font stated select styles but since I couldn't read the tiny print and didn't think I needed to get further intepretation of the word entire, I got got in line to purchase my son some clothes for Christmas. At checkout I realized that I had been scammed and asked to speak to a manager. I had the very unpleasant experience of being scolded by a manager named "Jackie". She was rude and down right nasty! I got so upset, that I demanded a complete refund! The next day I called Pac Sun customer service line but only got voicemail and I'm still waiting for a call back! Today I went shopping and got my son's clothes! You can be sure it wasn't at Pac Sun and I won't be shopping there again!

First of all i love the cloths but you have to be careful shopping here with your money. I went a couple months ago back in september and they double charged me $43. I tried multiple times getting my money back at the location and online customer service. But now i still haven't received the money. For that event basically i spent $43 at the store, got charged the same amount a day later, and never got my money back. Now i went again for a return. I purchased this item around 3 weeks ago and lost the receipt but it still had the tag. So i went to return this hoodie i payed FIFTY FIVE dollars for. I go and the girl who is working is processing the return and hands me a merchandise return card. So it was supposed to have $55 on it. But when i went to use it 2 days later there was no money. I don't know if it is just my location that is terrible but the customer service is to. Not only have i been scammed all this money this huge company does nothing to help get my money back. Cute cloths but please to not waste your money!

My husband and I were going on our honeymoon so i bought a bunch of bathing suits from pacsun for the trip, about a month before we were leaving. As the time was approaching for us to leave i realized our suits had not come so i called the company. There had been a delay in their warehouse (of over a week!) and they could not promise my order would get to me in time. I therefore ordered a completely identical order but had this one over nighted.

When we got home our first order was there and of course I returned it, this was in early may. In early june i receive an email saying i had been refunded. I could not find the refund in my account so i called pacs. SIX TIMES i called to get my money back FINALLY weeks and calls later someone told me that corporate had said the money was put back into my account but they could not tell me which account that was for security reasons.

The reason i had to make the order in the first place was their error and now that money is gone. I will NEVER shop here again and i warn noone else go there! I will tell as many people as i can about my experience. The suits are cool but it is NOT WORTH IT. SHOP AT QUICKSILVER or anywhere else but here!

I bought a $50 dollar gift card trying to buy a new outfit for my girlfriend and ended up getting bullsh*t msgs whenever i pressed proceed to checkout and oh what a coincidence
All of this sh^t happened during the black Friday sales so if i still cannot buy my sh^t by the time black a$$ Friday is over then lookie lookie this company has just taken my money and said "go FUCC YOURSELF" I HIGHLY RECOMMEND YOU DO NOT ENTER THIS WEBSITE IT LITERALLY CUTS YOU OFF AND DON'T EVEN GET ME STARTED ON THE TERRIBLE CUSTOMER SERVICE

I went into my local Pacsun on August 16t h around 1 pm and was hoping to be welcome with a nice greeting as I typically do. But when I came in this time I did not recognize the employee and was not greeted as I typically was. The store looked very presentable besides and lot of boxes near the registers and dressing rooms stacked. As I was shopping around I was looking for my favorite brand, Brandy Melville, and was not having luck finding it. Being the only person in the store I would've expected some help besides the girl standing behind the counter talking on the phone and just staring at me. When I found what I wanted to try on I was just stared at as I walked near the open fitting rooms and just walked into one but got discouraged because the girl finally decided to do her job and ask how many items I had very rudely. I tried the items on and loved all of them but was discouraged to buy them due to the lack of customer service I had. I became aware at the end of my leaving that she was the new store manager as she mentioned to someone she was speaking to at the register. It was very sad to have that experience due to the amount that I shopthere and have become very comfortable with the employees that work there.

I would give this 0 stars if I could. I am not usually one to care if a store does not have a military discount, but this store discriminates horribly between active duty and everyone else... it doesn't matter if you are a veteran and have served in war... or a dependent who's father or husband has been gone for years at a time. Or if you have lost someone, if you aren't active duty, they don't care. And now... that's just fine. If that's what corporate says... well fine. HOWEVER. THIS GiRL WAS SO RUDE! She was apparently the manager and her response to me when I asked about it... and explained how dependents and military wives and daughters are just as deserving for the sacrifices they have been forced to make, and what thye have done for soliders... her response was "Well, some places don't even have a military discount, at least we have one."

And her attitude was so bad in her tone. There was no apology,... and for FIVE Dollars you would think they would make an exception. It's the principle of the matter... but instead she just said that its a corporate policy. What I learned later is that it is in fact... a manager discretion... This is HORRIBLE SERVICE... especially the attitude that was given to me. I immediately put my stuff back and walked out, because she could have at least been polite. This was at the Southpark store in Colonial heights Virginia.

This experience has been terrible! I ordered a pair of jeans and had not received my order witching 2 weeks. I went back to check the tracking number and they sent me an invalid tracking number. After they finally sent me one three days later, the estimated arrival date of my package had already passed by two days so at this point I reached out to customer service for them to tell me my package was on its way and to wait till the end of the week. So I waited and received nothing so I reached out to customer service again and at this point the women told me my order was lost so she offered to either resend my order or refund me and I told her I would like her to resend the jeans as I still wanted them. Later that day I received an email saying my order had been refunded. The customer service agent did not listen to what I wanted and therefor made me even more angry. At least point I reached out again to customer service and the man told me that if I were to replace my order online they would price match it for what I had originally paid for my first pair. So I went to do this and the order would not go through on their end however they charged me twice for an order that was never placed. I then reached out to their customer service team for the FOURTH time and that person this time told me they couldn't help me and that it was something wrong on my end. Overall, DO NOT SHOP HERE! They will lose your packages and take your money and you will still not end up with what you ordered.

Pacsun shipping is not reliable neither is their packages. I was sent the wrong item after an extra 8 days of waiting for my order.