I ordered from Pacsun for the first time on March 7, then 12,2017. Clothes took a bit longer to arrive I expected, comparing this clothing company to the other ones like Forever 21, Hollister, etc. It was 7 business days, excluding weekends, so 10 days total. Everything came in good condition, and I only ended up returning two things because 1. The fit made me look wide for a jacket 2. The color of the sole of these Vans sneakers were off (brown instead of tan). There's a sticker attached to the invoice inside the package for returns, which may lead one to think returns are free. However, fine print says "$7 will be deducted from your refund."

I placed an order for 1 T-shirt almost 5 weeks ago now. The website still states that my order is "processing". No way to contact them whatsoever. I agree with others that customer service could easily be done remotely but that is obviously not a priority. I've ordered from many other companies during this pandemic and they have followed safety protocols and shipped items in completely reasonable amounts of time. If a business is unable to handle shipping demands or logistics during this time period, they should be transparent. Hopefully one day this shirt will show up given I have no one to contact to resolve the issue.

Pacsun tries to sell the smallest pieces of clothing for extremely high prices. I only try to shop there when i see that they have sales but even then you have to work your way around actually getting some type of discount bc when they say they're having a "sale" they up the prices (ex. Right now they say they have buy one get one free so i went on the website to try and buy two crop tops but the crop tops are $40 each which is absolutely insane) they also sometimes sell "one size fits all pants/shorts", i am normally a size 28" or 2/4 in bottoms yet these "one size fits all bottoms won't even button on me. My friends mom regularly buys her clothes from there as presents and the last time she went there she had to spend $700 for a big bag and a half of clothes. They make it out to where you can only shop there if you're extremely skinny and rich.

I ordered a Playboy hoodie from the PacSun website on 6/16. I got my confirmation email not long after and I decided to look up reviews for the website. Nearly all of them were saying how awful their experiences were; how it took weeks to ship, bad customer service, etc. I started to get worried, but two days after I ordered it, I got an email saying it was shipped. I got it in the mail 6/26, a day before expected. Overall I was very happy with my experience and would order from them again.

I put in my incorrect email for my order, resulting in me not being able to receive updates or how to return. I got the package, I didn't like the way anytning looked on me, and wanted to return. I called customer service, and the woman repeatedly put me on hold to "go check her resources." After every time of being on hold, she would ask if I was still there, like I would leave? The entire call was completely useless, I still don't know how to return this but I could barely understand her as well.

Never buying from here again. Every time they mess up my order and send me my stuff late even though i pay for expedited shipping to avoid it. Their customer service is terrible too. They also never load your rewards. 0/10

PacSun's policy "we can not change or cancel an order" is absurd! We placed and order on Thursday, 12/3 - paid for 2-day "express shipping" and finally received the package today - Monday, 12/14. I have called their customer service number at least a dozen times - and have been on hold for literally hours. After an hour listening to their "hold" music, I finally spoke with a very pleasant woman who promised me that they would credit our "express shipping" charge --- guess what? No such thing has occurred.

I will truly never again order from PacSun

Ordered my son 5 shirts on black Friday and still have received nothing! In fact it hasn't even left the warehouse! Also I could understand only about 10% of what the customer service rep said the first time i called. It was very frustrating! I just got off the phone again with someone who keep reassuring me that if it doesn't go out today it will go out for delivery tomorrow but they will discount my order 75% off. Ya ill believe it when i see it!

Knoxville Tennessee location. Was going to buy $400 worth of clothes they have four dressing rooms was told my son cannot try on the clothes. The lady just walked off we was at the register. Very rude. The 2 girls working looked like they haven't taken showers ever. Very unprofessional! I called consumer service to complain, that lady was useless! If she even understood my complaint. BUT-- then could understand and ask for my email. I told her I didn't want them sending me offers, seriously! ‍

I have seen a bunch of negative reviews and want to give my own review based off my recent purchase. I ordered 2 hats and a long sleeve on Cyber Monday. One week later, I got the package through first class mail, hats and shirts sealed in plastic bags with original tags. The quality is what you would expect with Pacsun so nothing was wrong there. My experience was just as good as any large retailer - decent shipping time, product matching what I would buy in store, and confirmation emails with tracking #. At the end of the day, I would buy again from Pacsun.

In this store not accept credit card from other countries((

"Thank you for contacting us and i am more than willing to assist you. We apologize for any inconvenience this may have caused and we appreciate your interest in PacSun merchandise. At this time we are unable to accept orders placed with non U.S. credit or debit cards. What is posted on your account is a pending charge, that should automatically drop within 3-5 business days."

"Your order could not be submitted. Please review your payment settings and try again. Thank you for your patience!" - pacsun^^That's the only communication I get to have with PacSun. Worst online store and it's been this way for over a year! No customer service either.

I have a paypal payment that went through but order did not process. Three weeks and I can't get it resolved! Can't get my money back! Can't get any help! Still says payment is pending!

Apple Pay doesn't work. Credit card doesn't work.

We were planning for my daughter to pack for school out of the country. When she decided what to take to school, the summer had passed as well as our 60 day window to return the items. Even Nordstrom Rack and Target give 90 days. Even Urban Outfitters gives store credit. We are stuck with merchandise we don't want. Just beware of the window. Their clothes have gotten more expensive at a reduced quality too which is why we wanted to return them.

They make it so difficult to get our money back. I have never had a company to request police report for every little detail on a package that was returned to them because of incorrect address. They are the worst! I will spread the word about this company and just don't ever purchase anything from them. Not worth the hassle