Exactly like this. Returned $45 shorts bought at a store, asked for refund and have never received the money back, despite several contacts with customer services. It is a shame!

Knoxville Tennessee location. Was going to buy $400 worth of clothes they have four dressing rooms was told my son cannot try on the clothes. The lady just walked off we was at the register. Very rude. The 2 girls working looked like they haven't taken showers ever. Very unprofessional! I called consumer service to complain, that lady was useless! If she even understood my complaint. BUT-- then could understand and ask for my email. I told her I didn't want them sending me offers, seriously! ‍

Horrible in store customer service. My pre-teen daughters were excited to check out a new store- rude staff! Will not be going back!

If I could give 0 stars I would. I made an online order that came to over $1,000. One item was missing from the order. They would not admit that it was their fault. Told me to file a police report for the missing bikini bottom when the box came sealed. Why would I file a police report for a missing bikini bottom? Why would I place the blame on someone else when they obviously made a mistake when packaging the order. Just sounds ridiculous.

I purchased a shirt and shorts on Tuesday and received the package on that Saturday, regular delivery, and the item were exactly as advertised.
I am very pleased with my purchase, I would highly recommend shopping here.

I saw all the reviews but I just wanted to try my own experience with them & everything was fine. I order my shirt on 5/3 & it's already here, completely fine & nothing wrong with it. I understand y'all may have problems but I had a good experience.

People usually start off with this headline when they've had a negative experience with a merchant and it's usually just something petty. But in this case, pacsun sent me clothing in embarrassing quality. Every single item was falling apart (loose threads, elastic waistbands poking out, 2 items had stains, one bracelet was on the verge of snapping just… another package never arrived and pacsun refused any resolution unless I filed a police report, waited 2 weeks, then went to pick up a copy (that you have to pay for, mind you) embarrassing on pacsuns part and I regret purchasing and will never shop them or sister brand ever again. I used to shop here back in 2007 as a teen and came back as a 27 year old and boy has the quality went DOWN. Its not even "pacsun" anymore.

I love and support the movement for tops for females with smaller boobs but as a girl with pretty big boobs I am very disappointed when I see only one size of bathing suit tops. None of your bathing suit tops will cover my boobs. I think you should rethink about your sizes for swim suits.

I purchased a Fear of God item when I tried to sell it on Stock X the expert rejected it because of manufacturing defects and PCSUn refused to ex hangs or return it., please be aware when you buy expensive items from PACSUN online or I store, triple check your items.

I place my order march 16th, it's now march 28th and the order is no where in site. Was told I Had to wait until April 7th to maybe get a refund. I'll never shop at pacsun again

I called them regarding an order that doesn't fit me and they're are refusing to send me a shipping label to return it back i even talked to the supervisor his name was Raymond i spent 450$ on essentials and they're refusing to even give store credit worse customer service ever i always get stuff when they drop and this time sizes came and they're not right I explained everything first they said they will give store credit and then they're like oh sorry nvm very disappointing

Your app sucks so much. It makes me not want to shop because the app makes everything so $#*!ing difficult.

I was at the pacsun in freehold mall NJ, it looked like a tornado went through, tripping hazards everywhere, the dressing rooms were closed because they were so cluttered up and the employees were beyond rude and working in pajamas and slippers like they just rolled out of bed. I will NEVER go in another pacsun!

Every time I try and let this company have another chance at a delivery that is proper, I get let down. I keep ordering things and they give me a delivery date. That day, the order says that it's pending and then for days I hear nothing from them. I mean, my god. How hard is it?

This is the most incompetent store I have ever shopped at. I tried to return an online purchase at the store (with the tags on and receipt in hand) and the sales lady said they can't do returns purchased with PayPal. So I went through the rigamarole of packaging, and shipping it back. One month later I still hadn't received my refund. When I called to inquire they said. Oops- yea we'll send it. Then they only refunded me for a portion of the return. I called the next day to inquire about being shorted $30, the customer service number says no one can take your call and you have to use the online chat. Then the person on the chat said he couldn't find my original purchase and can't give me my full refund! What a scam! I will never shop here again!

Worst customer service. Their online ordering system revised our address so order was sent to the wrong address. When we called to let them know, they required a police report to issue refund. Ridiculous, especially as this was their fault. Note also that when we called, one agent told us the refund was approved. When we called back, the next agent had no idea what we were talking about. Again, indicated we needed a police report.

On two occasions this past month I tried to return jeans that I had ordered online at a Pac Sun store. I was told I could get a refund on my credit card only store credit as the shipping was "unverified". The store credit was for the lowest amount the jeans were in the past 30 days. Not what I paid for them, even though I had the email and it also shows the amount I paid on my account. If I wanted full refund I would have to mail them back. You are charged a $7 mailing fee. I stated the issue was not on my end therefore, I should not have to pay it. I was told once I get an email stating that the card was credited I could contact Pac Sun again asking for the $7 to be credited. REALLY! The first time I was able to talk to a rep and after 30 minutes of the rep telling me there was nothing they could do, they reversed it and removed the shipping cost. The second time the call center was not taking calls and you had to do chat and i could not get the $7 removed. In fact, the rep ended the chat. The Pac Sun website states that some purchases can be returned with no shipping fee. If that is true, which according the the call center and chat is is not true, isn't that is FALSE advertisin?!.

Bought on Dec 21, guaranteed by 12-24 if you use $8 express. Dec 24, i get tracking for only 1 item, check and they havebt even processed the rest of my order. I emailed in panic, they finally responded late Christmas Day with hopefully your items will be shipped soon. Wtf, that's how you reply to an upset customer. Smh. Today is Dec 30 and I've received one of my 4 items that i no longer need. All emails I've sent to go ahead and cancel have been ignored. They did refund me $1.52 for my $8 express shipping. I guess that was the difference in reg And express, either way, it's bad business. Not the shipping companies fault that you all haven't even shipped it. I now have tracking for two more items in the order of 4. The last item still hasn't shipped 10 days later

For my birthday this year, I did some Black Friday shopping online at PacSun. I ordered four items (a month ago). Two have got here (shipped separately), well after the expected delivery dates.
Regarding the other two, I was informed today (4 weeks after my purchase) that one of the items is actually not available and I shouldn't expect to receive it, and the remaining item is still expected to deliver- its just infinitely delayed with an invalid shipping number. Will never shop this site again...