Love shopping with Ozesale... I have had a few orders that the tracking or notifications were out of whack, but aside from that no issues at all :)
Every time I have shopped with Ozsales it has been a wonderful experience. So much variety, so many sales and fast delivery. Highly recommended.
Simple no fuss way to get a bargain on leading designer apparel homewares and other products. I have used them many times and it is fabulous
Ozsale gives me the opportunity to purchase products and brands I didnt even know existed but now can't live without at a cost I can afford. Love it!
So happy with the two dresses I bought outstanding quality for the price and they also arrived early friends to buy and also I encourage all my friends to Buy on Ozsale
I buy regularly from Ozsale, in fact, I visit the site at least once a day, quite often more.
I really like the products available, particularly their beauty product deals. The prices are pretty good and there's a range of things that aren't easily available here.
It's exciting to find products that I've wanted but haven't found elsewhere.
My one negative criticism is that their customer service leaves a lot to be desired.
I had a problem with some products a while ago, sent a contact request, and never heard back.
I've since had some products (one particular makeup, multiple bottles) that are faulty or possibly out of date. To be honest, I haven't even bothered contacting them because I know it's a waste of my time. (Which is something I've read in other people's reviews too).
So unfortunately I've got six bottles of foundation that I can't use and no recourse seems available to me.
But having said that, I've bought many products from them and most have been exactly as intended.
But do be aware that most of their products are sourced from overseas - the delivery time is often a month or two. Don't buy if you're in a rush to get the product, you'll be disappointed.
I still enjoy and appreciate the service and will continue to buy from them. It would just be nice if their after sales service was better, and showed a little respect to their customers.
***
UPDATE:
Having read my review, an OZSale customer service rep contacted me and was very professional and thoughtful in helping to resolve the issue I had with faulty products.
I've received a refund and have been assured that they are no longer using the particular supplier of that product.
(As a result of this, I've included this update and upgraded my rating from 3 to 4 out of 5 stars).
Thank you very much to Jack, who was outstanding in helping to resolve my issue.
It was a genuine and lovely surprise to find that someone cared about my experience and made sure that I have walked away happy as a result of his intervention.
I continue to purchase from OZSale and I now feel confident in the customer service available. Thank you again!
Have purchased many things that I shouldn't have because they were bargains! Always prompt responses and delivery times, good stuff
Promised to refund the faulty item. But they deleted my order record then said that order wasn't from their company.
Hello Joanne L, thank you for taking the time to share your experience with us. We are sorry to hear that you had a faulty item and you are still waiting for your refund. I assure you we will look into this issue for you and would be very appreciative if we could get your order number. If you do not have this information, can you please send us your member's email address alongside said the details of the faulty item ( name of item, price, colour etc) and we will try to look it up for you. Just for your information, all records are archived after three months but are still available on the system and can be viewed from our end. I look forward to hearing from you and having this issue resolved.
The only thing I don't love is that sometimes it takes sooo long to get things. It's so easy to shop for the whole family in one place.
I'm the worst shopper i actually hated it but to be able to shop from the comfort of home & get good deals it's a no brainer!
Ozsale offers a good solid online shopping experience. A great range of products often at very good value prices. Will continue to patronise.
OzSale are amazing to deal with, not only did I grab a bargain but they deal promptly with any rare problems, thank you!
Some purchases have taken longer to ship out than others have, but everything always arrives safe and sound and just as ordered :)
Great vehicle for shopping great brands at great prices in an environment that is convenient.
More information around delivery dates would be good.
On the odd occasion i have been sent the wrong item. However the team is always quick to respond and fix the issue. They give great customer service.
I have a newborn so Christmas shopping this year was hard to even think about. Ozsale has made it so incredibly easy for me this year :) thank you.
So much variety to choose from. Always checking Ozsale everyday to see what exciting products available.
Great range of products. Great experience at a warehouse sale, staff were very helpful and friendly.
I enjoy shopping with ozsales. It's quick easy no fuss with s great customer support team to assist.
Process was seamless. The only thing is the length of time you have to wait for your products, but they are so cheap it's worth the wait!
Overview
OZSALE has a rating of 2.6 stars from 1,182 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with OZSALE most frequently mention delivery date, phone number and credit card. OZSALE ranks 3rd among Flash Sales sites.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you so much for the time you spent writing up this invaluable review. We really do appreciate it, Damienne. I am relieved to hear that you have enjoyed most of our services.
Do remember that you can give us a call on (02) 8999 0407, 9am - 9pm weekdays, if you ever have any inquiries and are not satisfied with our Email system, as I admit it is not for everyone.
Additionally, I was hoping you could pass the order number of these bottles of foundation on to me here, so I could look into this and attempt to resolve the situation for you, as I would hate to think that you are stuck with those bottles and nothing to do with them!