Overstock.com

I purchased eight leather dining chairs from Overstock.com. In just two years, after normal light use, the chairs are peeling so badly on the seat that it is both alarming and embarrassing. I spent $2400 on the chairs and the website says they are leather. They are not leather. The website is misleading and will not help me rectify/repair/replace the defective chairs in anyway. They were expensive and I would not trust the products on Overstock. The descriptions are not accurate.

So frustrated... I ordered a table and chair set in June of this year. The set delivery date was set for June 28. Cool. June 28 came and went. I was never told I had to contact a logistics company to set a delivery date... cool. I contacted CEVA and set a date of July 1. Fine. July 1 came and went. I called both overstock and CEVA no one knew where my table was. I was told to give 72 hours for CEVA to find the tablr which happened to be July 4th holiday. So had family from out of town and NO table and chairs. Gave them over 72 hours no call and no table. Called this week, since they cant locate the table they are not willing to send me another table because they are worried about me receiving 2 tables. My options are refunding me half of the set and when they find the table refund me the other half. I don't understand this! Completely ridiculous. I paid for a table, just send me one! Or offer me a FULL refund! I'm so over this company. I will NEVER buy from them again!

Will never, ever, ever order from Overstock again. My husband and I live downtown Chicago. We ordered a sideboard. Overstock wants to deliver it to the sidewalk in downtown Chicago. Yup, we have to pay extra for it to be delivered inside the building. I understand having to pay extra to have it delivered to our apartment, but to have to pay extra to not have it left on the sidewalk in downtown Chicago?
Then, because we (shocker) don't want it left on the sidewalk, it has taken an extra week for them to coordinate with the delivery company to have it delivered inside the building. An extra week to coordinate an extra four feet? We still haven't gotten a call from Overstock to schedule delivery, and my husband gets a text today from the delivery company that they are outside the apartment, waiting for a signature, so they can leave it in the sidewalk. At this point I just want to cancel the order because I'm so upset my money is going to a company that values customer service so little.

I bought a recliner from overstock.com, the product is so cheap and week my mom could not use it. It is made for a child.
My mother is in a care facility and because they did not keep the box it is impossible to return. Nobody makes boxes big enough, they even sent me to the UPS store and they could not make it.
Overstock.com will take no responsibility for it. Mike one of the managers over the phone at Overstock says it is not their problem if I did not keep the box and I cannot return it. Overstock.com has no boxes and WILL NOT help in any way. Knowing my mother is in a care facility and giving absolutely no true guidance shows what type of company it is.

NEVER AGAIN will I but anything from them..

I lost the usb cable to my camera and was on the hunt to find a replacement. Overstock was by far the fairest price and had the lowest shipping charge as well. I received my item in working order much quicker than I had anticipated. I ordered it on a monday and received it on Saturday! I just used it for the first time and it works like the original! Thanks Overstock!

I purchased an engagement ring on April 2 2020. It's now April 18th and the ring still hasn't shipped. I get things are slow because of covid-19, but this time frame is slow. I'm not asking for a action figure this is an engagement ring. Customer service only offers apologies. They also said, " be assured your ring will be shipped on April 17th." Huh, it's now the 18th and still hasn't shipped and continue with just apologies. How about the CEO role up his sleeves and start pulling orders. Be assured I won't be buying from them again, and hopefully you won't either.

Very bad costumer services and very bad company I order set of dining room i received only 2 chairs when I called to ask where my rest stuff of my dining room they told me oh issue happen they post the price online wrong so for this price you can take only 2 chairs oh return them to us i dont care about ur $#*!ing issue if you post it online i have the right to receive my complete order for the same price its your issues not mine send me my set back liar people

I ordered a large, heavy file cabinet from Overstock. The cabinet I received was smashed. It took a good bit of work to get them to try to get them to pick it up which never happened. They had me wait at my house for 1/2 day for a phantom company that never came to pick up the cabinet. Then they (manager Kandi, I also talked to manager Chase) suggested that I invite some friends over to carry it down my stairs or that I get a dolly and drag the very heavy cabinet down my stairs myself. I explained that I'm a senior and the cabinet was very heavy but they didn't care. I called at least 8 times and they made excuses, dragged their feet and worse, told me they were "helping" me by describing ways I could develop a hernia and handle their problem for them. After 6 weeks, I was finally able to take care of their problem myself. Horrible customer service. I've read similar situations online. Avoid Overstock.

Overstock Incident Number **************

By the time you read this it will be too late! If you click onto their website you will, from then onwards, be bombarded with daily email advertising from them. You cannot stop this. If you click on the "UNSUBSCRIBE" box, nothing will happen. Instead the website has confirmation of your email address and will continue to bombard you with daily, incessant, email rubbish. My friends have admitted to this problem too. You cannot stop this even by labelling incoming mail as JUNK as Overstock deliberately changes its email heading address daily to avoid cancellation of the daily bombardment.

Received a ring that wasn't as described. The day it came in I opened a return with their support.

It's not automatic. I had to wait until someone could respond and tell me their shipping labels do not have enough insurance and that I would need to send it to a 3rd party's address (shady) and pay for my own shipping, insurance, and if anything happened I would be liable.

They sent me a fake gold ring and then expected me to pay for the return. Ridiculous.

Overstock sent me a damaged item and when I requested a refund they offered me a credit towards a future purchase. How insulting, like I would buy something else from them. If the item is damaged give me a refund! Period, no questions asked, other legit companies wouldn't make a sketchy offer like that.

So my Samsung phone some how got hacked and got a virus on it, atnt told me I can take it up with Samsung but it a risk in most of the older android phones, the phone was under a year old, but it was a 2. I could not wait overstock had smart phones on sale, shipping was easy( but a bit costly) but my phone arrived in about the time they said it would with no issues. I would say that the expedited shipping is not worth it if you order on a weekend, It does not and cant leave the warehouse in time for it to even matter, they do make this very clear so you know the risk that you take. I am happy with my new windows phones it great and I will have no issue getting a phone from that company in the future.