T S.

Received a ring that wasn't as described. The day it came in I opened a return with their support.

It's not automatic. I had to wait until someone could respond and tell me their shipping labels do not have enough insurance and that I would need to send it to a 3rd party's address (shady) and pay for my own shipping, insurance, and if anything happened I would be liable.

They sent me a fake gold ring and then expected me to pay for the return. Ridiculous.

I sold a piece 5 1/2 weeks ago and still haven't been paid out.

This website is a joke and their "white glove" shipping is about the slowest process ever. I ship freight via uShip often and would never put up with this sort of thing.