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O'Reilly Auto Parts
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O'Reilly Auto Parts

oreillyauto.com
California
1 review
0 helpful votes
Follow Robert C.
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I needed to have my automobiles trouble codes detected.
I went to the o'reilly's store at 1213 West Carson Street, Torrance, CA. *******.
I asked the two employees behind the desk if they could check my car's trouble codes.
One of the employees asked me if the check engine light was on, I said no. That same employee told me that if the check engine light was not on, then the scan would not return any results. I asked this employee if he could check it anyways and he said no, it's a waste of time because without a check engine light being on it would not give any codes. Right then, I remembered that in the past I had problems with customer service at this same store.
I left this o'reilly's store, got into my car in the parking lot and started to drive away. I looked back at the store and I could see those two employees standing at the windows staring at me driving away. I thought that was really strange behavior. I drove directly to AutoZone afterwards and asked the AutoZone employees the same question, the AutoZone employee walked me out to my car, plugged in his tool and found out that there was one code that came up. The AutoZone employee even took the extra step to print out the results for me. I will Never, Ever shop at o'reilly's auto parts store again!
The o'reilly's auto parts company has just lost another customer!
The o'reilly's store at 1213 West Carson Street Torrance, CA has the worst customer service that I have ever seen in any auto parts store!
I am also going to leave a negative review, everywhere I can about this store!
From this point forward I will shop at AutoZone for all of my automotive needs!

Date of experience: October 26, 2023
Iowa
2 reviews
74 helpful votes
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Always down and has bugs. They don't care about the customer, employee or their business. Only about the share holder.

Date of experience: August 8, 2017
Colorado
1 review
0 helpful votes
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Selection
November 12, 2019

Great for different manufacturers and prices I like how you have options and if they don't have your part they will have it usually by the next day

Date of experience: November 12, 2019
California
2 reviews
1 helpful vote
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******* Prospect Rd, Saratoga, CA *******, I use this store more since 2009, buy oil, battery, bulb, A/C refill, suspension parts. I also used to rent a few tools for example OBD scanner - I somehow can't fine mine which only $3-4 one from temu but works fine.
Today I went to rent OCD again, the manager says I need to wait for sb to do the scanning, policy changed incase sb steal the tool. Sb. Will be back or 4:50pm. I say ok I can wait another 15 minutes. 10 minutes later 2nd person back to work and I am the 1st in queue, Maggie said I need to wait for 3rd one. One.!5miniutes passed and third one back to store but not come to front desk, Maggie also went inside. I said Hello, Hello! Then for a while She came out said I need to wait. I say why you don't ask 2nd person to help me as he only needs to take an eye. She said bla bla I said ok ok.
At the time third person come out, yet Maggie become angry said don't help him, we don't service you!
Can anybody believe that? Is there USA or in Africa or her hometown?
As far this lady in this store, O'really is in my black list. Near by still there is Autozone. But I have no complains on other people in these years.

Date of experience: May 9, 2023
Texas
1 review
0 helpful votes
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Very helpful an friendly staff auto zone sucks I will never go back to auto zone on north 1st I stick with O REILYS there the best I give them all stars

Date of experience: April 24, 2021
Ohio
1 review
0 helpful votes
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They went out of there way to get me one, I will be going there first for anything I need.

Chillicothe, OHIO
C. S

Date of experience: July 18, 2015
South Carolina
2 reviews
1 helpful vote
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If they don't have the part they will find it for me! Staff is always smiling and courteous. Will always buy from them.

Date of experience: January 4, 2018
Ohio
1 review
0 helpful votes
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Brian in Chillicothe ohio was so helpful and helped resolve my problem and done a great job, Oreillys is my only auto parts store now

Date of experience: June 10, 2020
Texas
1 review
1 helpful vote
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Will not warranty compressor, because kit was not purchased with ac compressor. They should of told me that at time of purchase!

Date of experience: June 27, 2021
Wisconsin
3 reviews
1 helpful vote
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Every visit has been a failure. No customer service. Bad advice. Given wrong parts. Never returning.

Date of experience: December 16, 2020
Georgia
1 review
1 helpful vote
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Placed my payment & order under wrong customer. Failed to have part at stated time. Sunset Ave, *******.

Date of experience: May 29, 2021
Michigan
1 review
0 helpful votes
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Wrong part
February 2, 2023

Asked for high pressure fuel line got low, had to return,they were hot happy and let me know... rude people

Date of experience: February 2, 2023
Michigan
1 review
1 helpful vote
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Sucks
February 24, 2020

I work at an O'Reillys and it's terrible, I just got my second strike because a card reader malfunctioned and the customer walked away with the product and I got in trouble with it, it's stupid

Date of experience: February 24, 2020
Florida
2 reviews
0 helpful votes
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Good product!
July 5, 2017

I would like to recommend this website to all my besties.
Life long guarantee and good product.
Best price to buy all peoples

Date of experience: July 4, 2017
Texas
21 reviews
25 helpful votes
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Good customer service
February 6, 2017

I don't know crap about my truck. But THEY do at Oreilly's auto. The guys they hire know what they are doing.

Date of experience: February 6, 2017
Arizona
1 review
0 helpful votes
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Dee on Bell
December 15, 2020

I was so impressed with Dees expertise when helping me with my engine light and worry. Her calm demeanor made my day! Thank you Dee and KUDOS to you!

Date of experience: December 15, 2020
Texas
1 review
0 helpful votes
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Bad customer service
November 17, 2021

I went to the Oreilly store 2522 TANGLEY HOUSTON TX *******, and a PITERCANTROPUS ERECTUS attended me, his name is BRIAN, the customer service is terrible, I would never buy in that store again

Date of experience: November 17, 2021
California
12 reviews
8 helpful votes
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Excellent
October 16, 2017

OReilly is a great auto store when it comes down to parts and prices they are very knowledgeable as well

Date of experience: October 16, 2017
Texas
1 review
1 helpful vote
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WORST Place to work
July 20, 2019

Favorites played, drama, back stabbing, gossip, and talk about coworker who is hearing impaired. Forgot they could lip read...

Date of experience: July 20, 2019
Mexico
3 reviews
0 helpful votes
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I like
August 26, 2019

I love cars, I think it's time to remodel mine, I will continue reading to see what promotion I find

Date of experience: August 25, 2019

Overview

O'Reilly Auto Parts has a rating of 1.9 stars from 269 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with O'Reilly Auto Parts most frequently mention customer service, store manager and corporate office. O'Reilly Auto Parts ranks 801st among Auto Parts sites.

service
117
value
101
shipping
52
returns
68
quality
89
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