Jenny was my customer service rep, excellent assistance! She even took the time with an additional inquiry and found me a huge savings on the prescription lenses! I def plan on using this site again in the future and for my kids.
It arrived way before I expected it. The sunglasses were of amazing quality and much better than I anticipated. They also passed as not being fake so the seller is honest. I would highly recommend this site!
I am incredibly impressed and pleased with my service from optyca. I ordered frames and they were on my doorstep four days later. I was not expecting them to arrive so soon. The Tiffany & co frames are exactly what I expected. I would recommend this company to anyone looking to purchase quality frames at a fantastic price. Thank you so much optyca!
Order #*******- Stay away from this company! You will never get a refund. I ordered a pair of Tiffany sunglasses in black. I received them in brown, and then decided to return them rather than exchange them. When preparing the return, I then was informed that there would be a 20% restocking charge. I attempted to contact the company by email, asking that the 20% be waived due to their error. They avoided my question and only addressed an exchange. To this day, I have received no money back and multiple attempts to contact the company have been ignored. I have now opened up a dispute via my credit card company.
Optyca is the WORST! They ripped me off for over $600.00. They are a bogus buissness. They scam the system too. They don't list a legitimate buissness address so you can't sue them either. I believe in karma. Everyone at this company will pay dearly one day. STAY AWAY
I am very pleased with optycas's customer service. They were patient, understanding, and flexible when I asked if they could alter my order on a pair of sunglasses to match my prescription. The order arrived on time (actually a day earlier) and was exactly how it was described. Thanks again guys!
My daughter saw these glasses at our local optical and they were double the price. We received these and they are exactly the same. The lenses are free due to insurance so it worked out perfectly. Thank You optyca!
If I could give them one star I would. On July 1,2013 I ordered 2 pair of sunglasses from Optyca.com. THe transaction went through and I saw that the money had been withdrawn from my bank account. After a few days the money was re-deposited into my bank account, so I thought that the order had been canceled. On 7. 23. 2013 I got an email stating that my order had gotten a tracking label from USPS. On 7/24/2013 the money was withdrawn from my bank account again.
I FINALLY received one pair of the glasses on August 8,2013. I have not been able to reach ANYONE since then about the second more expensive pair, and the reviews online lead me to believe that I may never reach a human at optyca.com
Product exactly the same as described, including the certification of the brand. My order came in quick, and the item was even more beautiful in person and the quality of this pair of eyeglasses is superb; needless to say, I am happy and keeping it!
Even tho it took a little longer then expected (although well within the allotted time frame) for the package to arrive. From the date of purchase, the package took 8 business days and was sent from NYC to Washington DC. As for the product, it was perfect and exactly as described. It was also securely packed for safe shipping with all original documentation and with a protective sunglass case.
I ordered glasses they charge my card immediately, they never sent glasses over 2 monthes. I cancel my order and they refuse to refund my money. Said you can try to file a claim with your credit card. Won't reply to any more emails wont answer phone.
I am very pleased with the customer service, as well as the Bvlgari frames I ordered! The frames I ordered were being discontinued in the US, and I was starting to think I'd never find them again but optyca was able to order a pair straight from Italy for me! I am thankful and happy. :)
I ordered a pair of Persol sunglasses and Optyca processed my PayPal payment. Days later, I was informed by email that the item was backordered. Says after that, I was informed by email that the item was discontinued and several alternative products were suggested--none of which worked for me. I didn't realize until several weeks later that they'd kept my money. PayPal wouldn't help because too much time had gone by. Optyca has ignored now 4 emails from me demanding a refund, and 5 months have gone by. I am an attorney. I am considering suing Optyca and seeing if I can certify a class action against it for consumer fraud. Anyone wishing to share their story can contact me at *******@andantelaw.com. -Dan Garrison
If you want a pair of glasses "optyca" is your best shot. Honest and true to their word. Excellent service, shipment arrived before time and was exactly as described. Would do business with again anytime and definitely recommend to others, thanks.
BE VERY CAREFUL.
These folks are either scammers, or they are very very overwhelmed amateurs. They charged my card immediately, but have not shipped to me now, 12 days on. They do not answer their phone.
Email customer service is generic, vague, and essentially pleads for sympathy. I have written them three times looking for details on what's up with my order. The response I got claims "Our phone line is down and due to this reason we have a high inflow of emails." But they ignore my request to cancel the order.
I think these folks post many false reviews of themselves. The many glowing five star reviews simply don't make sense to me.
Also check out the detailed postings here which also make me think these guys engage in spoof reviewing
http://www.reviewopedia.com/optyca-com-reviews
When I hunt around online, I can find five different street addresses for them in Brooklyn.
Wonderful experience, product got here before expected and the glasses themselves look twice as nice as the picture depicts (you'd have to see them on a model to see how great they look. They were well-packed which is very important with this type of stuff. Much appreciated!
Frames were perfect, as described and the customer service was just terrific! Have purchased from optyca before and will do it for all my prescription eyeglass needs in the future. I recommend you do the same :)
These guys are phenomenal! Contacted me very quickly when the item was thought to be out of stock AND obsolete... they confirmed with the manufacturer. Then they were able to locate one last pair of sunglasses and got them to be in the original time frame as well. Awesome, great firm. Thanks!
I ordered a high end French eyeglass frame. The price was half of what it was in a local optical shop. Frames took a little over 2 weeks to arrive, but that's only about a week longer than the optical shop promised. I emailed customer service twice and they were very responsive. Would definitely buy from this company again. I only ordered the frame, not Rx lenses, and was happy to wait an extra week to save over $300!
These are beautiful and chic women's eyeglass frames. My order arrived very timely and the product was very well packed and included some extras like superior cleaning cloths and a beautiful, sleek case. I wished not to have had to return these frames but they were a tad big for my face size. I am looking to order another Gucci frame from this company in a slightly smaller size.
Overview
Optyca has a rating of 3.9 stars from 98 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Optyca most frequently mention and customer service. Optyca ranks 19th among Eyeglasses sites.
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- Brooklyn, NY, United States
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members