• Optyca

Overview

Optyca has a rating of 3.9 stars from 98 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Optyca most frequently mention customer service. Optyca ranks 19th among Eyeglasses sites.

What reviewers want you to know

Positive highlights

  • THEIR CUSTOMER SERVICE IS OFF THE CHART FANTASTIC!
  • I saved a lot going through Optyca and was very happy with the quick delivery time and condition.

Critical highlights

  • The package was held up at canada customs for over 2 weeks...
  • I am contacting the FTC, BBB and, my credit card company.
How would you rate Optyca?
Top Positive Review

“At first I was skeptical about shopping online since...”

Heather H.
6/17/13

At first I was skeptical about shopping online since there is a lot of fake stuff all over the internet especially at this cheap price this website was offering. I was looking for a specific frame all over the stores in my neighborhood and I had no luck until my friend told me about this website. Shipping took kind of long time but in the end I was happy camper. Thanks again for glamorous sunglasses and fast turnaround. I will definitely shop again.

Top Critical Review

“Please DO NOT order from this company”

NJ A.
6/23/13

Please DO NOT order from this company. If I could rate them 'minus' stars I would. Over 6 weeks and I still haven't received my prescription glasses. When I tried to cancel and request a refund, they ignored me for nearly a week, then confirmed the cancellation, but with loss of half of the money paid due to their 'cancellation policy'. Have instead asked them to ship at this point as the glasses are supposedly ready, but still no shipping confirmation received. Annoyed.

Reviews (98)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (12) 2 weeks (7) credit card (10) delivery time (3) excellent service (3) delivery date (3) persol sunglasses (2) prescription glasses (3)
Thumbnail of user heatherh11
1 review
11 helpful votes
June 17th, 2013

At first I was skeptical about shopping online since there is a lot of fake stuff all over the internet especially at this cheap price this website was offering. I was looking for a specific frame all over the stores in my neighborhood and I had no luck until my friend told me about this website. Shipping took kind of long time but in the end I was happy camper. Thanks again for glamorous sunglasses and fast turnaround. I will definitely shop again.

Thumbnail of user nja1
1 review
2 helpful votes
June 23rd, 2013

Please DO NOT order from this company. If I could rate them 'minus' stars I would. Over 6 weeks and I still haven't received my prescription glasses. When I tried to cancel and request a refund, they ignored me for nearly a week, then confirmed the cancellation, but with loss of half of the money paid due to their 'cancellation policy'. Have instead asked them to ship at this point as the glasses are supposedly ready, but still no shipping confirmation received. Annoyed.

Thumbnail of user jorgeb16
1 review
23 helpful votes
June 19th, 2013

The glasses are about the best we've gotten. Beats out the drug store versions by a mile. Clear comfortable and the lenses don't pop out the way cheaper glasses do. We would recommend these sunglasses highly. BTW- They came very fast and well packed.

Thumbnail of user sharonp13
1 review
1 helpful vote
May 31st, 2013

I ordered a high end French eyeglass frame. The price was half of what it was in a local optical shop. Frames took a little over 2 weeks to arrive, but that's only about a week longer than the optical shop promised. I emailed customer service twice and they were very responsive. Would definitely buy from this company again. I only ordered the frame, not Rx lenses, and was happy to wait an extra week to save over $300!

Thumbnail of user katiea3
1 review
18 helpful votes
June 18th, 2013

LOVE LOVE LOVE THIS COMPANY! THEY HAVE THE BEST SELECTION OF EYEGLASS FRAMES! THEIR CUSTOMER SERVICE IS OFF THE CHART FANTASTIC! ALSO IF YOU ARE LOOKING FOR ANY KIND/STYLE OF EYEGLASS FRAMES, ASK THEM FIRST, THEY WILL FIND THEM FOR YOU AND USUALLY AT A FANTASTIC COMPETITIVE PRICE! CAN'T SAY ENOUGH GREAT THINGS, FIVE STARS ALL THE WAY! HIGHLY HIGHLY RECOMMEND THIS SITE :)

Thumbnail of user pennyb5
1 review
11 helpful votes
June 18th, 2013

These are beautiful and chic women's eyeglass frames. My order arrived very timely and the product was very well packed and included some extras like superior cleaning cloths and a beautiful, sleek case. I wished not to have had to return these frames but they were a tad big for my face size. I am looking to order another Gucci frame from this company in a slightly smaller size.

Thumbnail of user jamesc107
1 review
22 helpful votes
June 7th, 2013

I saw these sunglasses at the mall. The price was $315 before tax. Found them here for almost half the price! The sunglasses are exactly the same! It arrived fast and was overall a great experience. Thank you. Definitely will order more in the future.

Thumbnail of user michaeln19
1 review
21 helpful votes
June 7th, 2013

Sunglasses were received before estimated delivery date. Sunglasses were lovely but were too large for my face. Seller responded within hours to my email inquiry. I ended up returning. Seller issued refund promptly. Would buy from this seller again.

Thumbnail of user denisem9
1 review
2 helpful votes
July 1st, 2013

If you want a pair of glasses "optyca" is your best shot. Honest and true to their word. Excellent service, shipment arrived before time and was exactly as described. Would do business with again anytime and definitely recommend to others, thanks.

Thumbnail of user danielaw
1 review
1 helpful vote
July 2nd, 2013

So happy I found this site on google, I got authentic Tom Fords for almost half the retail price. Also, they arrived way sooner than expected and beautifully packaged. Will recommend to others.

Thumbnail of user kristinl5
1 review
1 helpful vote
July 23rd, 2013

Even tho it took a little longer then expected (although well within the allotted time frame) for the package to arrive. From the date of purchase, the package took 8 business days and was sent from NYC to Washington DC. As for the product, it was perfect and exactly as described. It was also securely packed for safe shipping with all original documentation and with a protective sunglass case.

Thumbnail of user treyh5
1 review
2 helpful votes
May 2nd, 2013

Optyca sent me the incorrect prescription, which I had reviewed by my Opthamalogist. I sent it back in accordance with their policy... over the next 3 months, they would not return calls (or emails) and whenever I did actually find someone to answer the phone I was given incorrect information. After 3 months, I'm still no closer to getting my glasses or a refund! Absolutely avoid this site!

Thumbnail of user rachelk12
1 review
1 helpful vote
July 23rd, 2013

I am incredibly impressed and pleased with my service from optyca. I ordered frames and they were on my doorstep four days later. I was not expecting them to arrive so soon. The Tiffany & co frames are exactly what I expected. I would recommend this company to anyone looking to purchase quality frames at a fantastic price. Thank you so much optyca!

Thumbnail of user lisaz1
5 reviews
2 helpful votes
May 10th, 2013

Ordered 2/24/13 credit card charged $251.00. Sent the wrong frames 4/1/13
Returned for exchange and have not as of today received my purchase.
Forget trying to contact these people/customer service. They are scam artists
I'll be contacting the attorney general of new york and my attorney. Suggest all that
Have been taken by these people to do the same.
Need to put Optyca out of bussiness
Buyer BEWARE

Thumbnail of user nicolem22
1 review
4 helpful votes
June 27th, 2013

Amazing sunglasses! They arrived exactly as described and in mint condition! Extremely satisfied with my purchase. They also arrived two weeks earlier than expected! Very happy customer :)

Thumbnail of user kevinm64
1 review
12 helpful votes
June 25th, 2013

These guys are phenomenal! Contacted me very quickly when the item was thought to be out of stock AND obsolete... they confirmed with the manufacturer. Then they were able to locate one last pair of sunglasses and got them to be in the original time frame as well. Awesome, great firm. Thanks!

Thumbnail of user erinl12
1 review
2 helpful votes
January 26th, 2014

Optyca is the WORST! They ripped me off for over $600.00. They are a bogus buissness. They scam the system too. They don't list a legitimate buissness address so you can't sue them either. I believe in karma. Everyone at this company will pay dearly one day. STAY AWAY

Thumbnail of user silviar3
1 review
1 helpful vote
July 10th, 2013

Wonderful experience, product got here before expected and the glasses themselves look twice as nice as the picture depicts (you'd have to see them on a model to see how great they look. They were well-packed which is very important with this type of stuff. Much appreciated!

Thumbnail of user sandras30
1 review
4 helpful votes
June 20th, 2013

Beautiful sunglasses, I bought for my husband for Father's Day and he loved it. Very fast delivery, thank you!

Thumbnail of user johnj96
1 review
1 helpful vote
July 30th, 2013

Stay away from this company. I ordered a pair of glasses. They were backordered (read the other posts -- this is their way of doing business). Then after waiting some time, I decided to cancel the order. They didn't give me a refund. I called back twice. They were dismissive and told me to wait my turn on the refund list. Get this: then after some weeks they sent the glasses and tried to claim that my credit card complaint was not valid. These guys are scam artists.

Thumbnail of user hollys7
1 review
7 helpful votes
June 24th, 2013

My Cocoons Sunglasses arrived way before the estimated time. Fast Shipping. They were packaged really well and they are an outstanding product. Thank you optyca! I will purchase from you again!

Thumbnail of user brianm72
1 review
1 helpful vote
July 1st, 2013

Received by estimated delivery date, and packaged very well. Eyeglasses are legit- i compared them to a local retail store that had the same pair in stocks and all is equal, EXCEPT the lens case that my pair came with is different [it is normal that manufacturers have different style cases]. I actually liked my case better.

Thumbnail of user annmariem3
1 review
2 helpful votes
June 26th, 2013

I was very happy with the Ray-Ban's I ordered. I was nervous these were not going to be real, but they were! I have three other pairs of Ray-Bans, but I bought them all full price in stores. I saved a lot going through Optyca and was very happy with the quick delivery time and condition. They came in the original box, never opened, with all original packaging. Yay!

Thumbnail of user victors28
1 review
12 helpful votes
June 10th, 2013

As expected the quality of the glasses are obviously good, they look great and they arrived half way across the country in minimal time. Kudos to optyca. In all i am very satisfied with my purchase!

Thumbnail of user vickiel1
1 review
0 helpful votes
October 15th, 2012

The best place I have ever found for buying cheap prescription lenses with authentic designer frames is Optyca.com. Their selection is phenomenal. Just find a pair that looks good on you in the Macys or eyeglasses store and look for the same pair at Optyca. I guarantee you will save at least 40 percent. There is nowhere else that has the prices, selection and fast shipping. I buy all my authentic eyeglasses and sunglasses there and always will.

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From the business

Optyca sells designer eyeglasses and sunglasses.

Company Representative

Thumbnail of user tomf11
Tom F.

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