Excellent Service! Placed my order on the 20th of June. Today is the 26th of July and I have my glasses already, and I would have had them yesterday even, but didnt have time to pick up the package. The thing is I was waiting for it to arrive next week. Quite impressive for me. And I got exactly what I ordered, so I am extremly happy. Plus - much better price than in retail stores! I wanted to buy them in Soho and the price was about 300$ / :) I am already thinking about Christmas gifts
At first I was skeptical about shopping online since there is a lot of fake stuff all over the internet especially at this cheap price this website was offering. I was looking for a specific frame all over the stores in my neighborhood and I had no luck until my friend told me about this website. Shipping took kind of long time but in the end I was happy camper. Thanks again for glamorous sunglasses and fast turnaround. I will definitely shop again.
Beautiful sunglasses! Excellent communication about delivery. Packaged very well to protect the sunglasses. Received in two business days. Was in D&G box with all the paperwork and certification. Highly recommend!
Item in superb, brand new condition. Well-packed, secure with excellent padding so that it arrived in perfect shape. Arrived earlier than promised. Very satisfied with this experience. Definitely highly recommend.
Received by estimated delivery date, and packaged very well. Eyeglasses are legit- i compared them to a local retail store that had the same pair in stocks and all is equal, EXCEPT the lens case that my pair came with is different [it is normal that manufacturers have different style cases]. I actually liked my case better.
I ordered a frame from Opyca on or about 6/30/13. After over a week of not being able to get a response to emails as well as phone messages I became alarmed: My credit card had been charged immediately for the full price. I checked other reviews on SiteJabber and found that several people were having the exact problem. After about 2 weeks of no communication I had the sale canceled through my credit card company. On 7/18/13 my frames came in the mail. They are, I believe, authentic, and as described. I will now contact my credit card company and withdraw the complaint.
I cannot recommend this company. Lack of communication on their part led to my experiencing way to much hassle to make this price savings worthwhile.
BE VERY CAREFUL.
These folks are either scammers, or they are very very overwhelmed amateurs. They charged my card immediately, but have not shipped to me now, 12 days on. They do not answer their phone.
Email customer service is generic, vague, and essentially pleads for sympathy. I have written them three times looking for details on what's up with my order. The response I got claims "Our phone line is down and due to this reason we have a high inflow of emails." But they ignore my request to cancel the order.
I think these folks post many false reviews of themselves. The many glowing five star reviews simply don't make sense to me.
Also check out the detailed postings here which also make me think these guys engage in spoof reviewing
http://www.reviewopedia.com/optyca-com-reviews
When I hunt around online, I can find five different street addresses for them in Brooklyn.
I purchased a pair of gucci sunglasses from the company because they were 150$ cheaper on their website. I paid the 45$ for expedited shipping to canada. After the week had past of not receiving them I contacted them for additional information regarding a tracking number. They did reply fairly quickly but excuses
Were made. After checking the status of the order with canada post, that is who takes over from usps they informed me that they were in fact sent standard not expedited.
At this point I sent a very unhappy email and threatened to file legal action with my credit card based on false advertising and shady business practices. The next day I received a full refund for the shipping cost and an apology from the company.
The package was held up at canada customs for over 2 weeks... that was the reason for the delay so I'm not sure if they are incompetent and filled the paper work out wrong as well. Lol the package has been released now but canada customs and I should receive them within a week. I will update on the quality of the product upon arrival.
So if you really want to save money and have time to follow these guys around for a couple weeks then buy them and expect the worst. Otherwise I would stay away from this company.
Listen to these people now, turn back. The five star comments are so obviously fake. Look at how clinical that sounds, and the way it promotes it. Read our comments of people who have actually bought stuff here, and have been ripped off. They charge you the moment you order, unlike their policy to never charge before things are shipped, and it's been 4 weeks. They answered the call once, then they are not picking up my calls ever again. Their emails are copy and paste. I can tell them it's been a month, and they will give you the same "7-10 business days" rant. TURN BACK.
Please DO NOT order from this company. If I could rate them 'minus' stars I would. Over 6 weeks and I still haven't received my prescription glasses. When I tried to cancel and request a refund, they ignored me for nearly a week, then confirmed the cancellation, but with loss of half of the money paid due to their 'cancellation policy'. Have instead asked them to ship at this point as the glasses are supposedly ready, but still no shipping confirmation received. Annoyed.
Few things are worrying me with my order. First off is that my credit card has been charged. You would assume that this would only happen once the glasses were shipped? Second, the number I call keeps hanging up on me? Third, my emails are not being returned?
How many weeks before i should try to get my money back? Is this really a scam?
Do NOT order from these people! I ordered plain frames on 6/4. No lenses need to be made. All they have to do is grab them and ship them. It's now 7/1, almost a full month later. No frames. No e-mail responses. No one answering the phone. RIDICULOUS! If I had known earlier, I would have spent the extra $50 and ordered from amazon.
Delivery was on time and shades exactly as described. Included certificate of authenticity and all the markings of a genuine gucci item, also came with a cleaning spray that says optyca on it, thats a pretty cool gift.
Great product and arrived right on time. The lenses are very clear, doesnt protect much when the sun is out but very stylish. Will def buy from this site again!
Ordered 2/24/13 credit card charged $251.00. Sent the wrong frames 4/1/13
Returned for exchange and have not as of today received my purchase.
Forget trying to contact these people/customer service. They are scam artists
I'll be contacting the attorney general of new york and my attorney. Suggest all that
Have been taken by these people to do the same.
Need to put Optyca out of bussiness
Buyer BEWARE
The glasses are about the best we've gotten. Beats out the drug store versions by a mile. Clear comfortable and the lenses don't pop out the way cheaper glasses do. We would recommend these sunglasses highly. BTW- They came very fast and well packed.
Optyca sent me the incorrect prescription, which I had reviewed by my Opthamalogist. I sent it back in accordance with their policy... over the next 3 months, they would not return calls (or emails) and whenever I did actually find someone to answer the phone I was given incorrect information. After 3 months, I'm still no closer to getting my glasses or a refund! Absolutely avoid this site!
This company isn't a scam, they're real. Their problem is that they're most likely severely understaffed. Folks, ANY site that offers you such a huge discount is going to have less overhead to spend on getting them to you quickly. I got my glasses, they were authentic, but it took weeks to get them. Hey, you get what you pay for, but it was worth the wait for me for such a cheap price. It all depends on what you as the customer value more, quick service or a low price.
Gorgeous product! It was worth the wait, the price is amazing and once it arrived it def met my expectations. Very neat packaging and a free optyca labeled spray and cloth to clean the glasses, I can't ask for more!
Sunglasses were received before estimated delivery date. Sunglasses were lovely but were too large for my face. Seller responded within hours to my email inquiry. I ended up returning. Seller issued refund promptly. Would buy from this seller again.
Optyca has a rating of 3.9 stars from 98 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Optyca most frequently mention and customer service. Optyca ranks 19th among Eyeglasses sites.