• Opodo

Opodo

Overview

Opodo has a rating of 1.05 stars from 530 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Opodo most frequently mention customer service, credit card, and return flight problems. Opodo ranks 195th among Car Rental sites.

  • Service
    133
  • Value
    123
  • Shipping
    74
  • Returns
    101
  • Quality
    116

This company does not typically respond to reviews

Positive reviews (last 12 months): 1.4%
Positive
1
Neutral
0
Negative
68
76
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • Ironic that they're charging you an 'admin fee' when the customer service is non existent.
  • Sadly my mother passed away and I needed to cancel my return flight.
How would you rate Opodo?
Top Positive Review

“Be aware after 30Days trial free period the annual fee is charged”

Slavo M.
9/8/23

You are invited to spend 30days on free OPODO PRIME PLUS account but after 30days you will be automatically charged for 60 EURO. After my complains Opodo helpdesk reached me and annual fee was returned back to my bank.account. THANK YOU Opodo!

Top Critical Review

“No full refund after prime membership cancellation”

Ivy L.
3/1/24

I had bad experience confirms that I would never try Opodo again. I accidentally signed up for Prime membership in January 2023, and despite my attempts to cancel it shortly after, the payment went through and couldn't be refunded due to the 30-day limit. Recently, I discovered that the membership renewal charge of £70 was deducted from my account. When I contacted customer service to request a refund, I was only refunded £50 and given a voucher, which I find unacceptable. The customer service representative, Dana, repeatedly asked if I could hear her due to poor connection, making the experience even more frustrating. It's disappointing that the company's terms and conditions prevent full refunds for customers in situations like mine.

Reviews (530)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (166) return flight (29) credit card (39) email address (14)
Thumbnail of user heatherm165
1 review
4 helpful votes
May 20th, 2017

Be aware of the service charge. Before you book the flight, click on "price breakdown". Otherwise it is easy to miss, unlike the credit card fee, which is shown in a box you have to click to proceed.
I was confused when i simultaneously received a flight confirmation and a flight denial due to a credit card issue. I called the help centre to make sure the flight was actually booked. The wait time on the phone drove me almost insane and made me incredibly rude to the service person. Which i feel bad about in hindsight.
When i had a question about the cost breakdown, i wrote via email. They surprisingly answered right away, although it took a few emails to get the information straight.

Thumbnail of user opodoi
Opodo I. – Opodo Rep

Hi Heather.

Thank you for your feedback. We do appreciate the importance of cost and work very hard to provide our customers with the best available price. However, prices do vary and fluctuate depending on the market due numerous reasons like currencies, airline offers and availability. In any event, thanks for booking with us and we hope you enjoyed your trip!

James - Customer Care

Thumbnail of user mm116
1 review
3 helpful votes
February 25th, 2015

Do not trust Opodo! I was purchasing a ticket to Spain through Opodo. Until the very last stage in the booking and payment process, the final price I was to be charged with was written but when I gave my credit card data and purchased the ticket, an extra ~25% was charged from my card! So I contacted Opodo and explained the situation and they said that this has happened a couple of times before and that they would investigate the case and get back to me. However, even though I called them 3 times after that, they never got back to me with an explanation nor did they reimburse me. I will never purchase a ticket through Opodo again and I suggest that you do the same as the customer service is horrible!

Tip for consumers:
DO NOT TRUST OPODO

Thumbnail of user laureng27
1 review
0 helpful votes
April 27th, 2015

Needs more fire and stuff but yeah not bad, keep going guys. You can do it

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Company Representative

Thumbnail of user opodoi
Opodo I.
Typically does not respond to reviews

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