Opodo has a consumer rating of 1.23 stars from 334 reviews indicating that most consumers are generally dissatisfied with their purchases. Opodo also ranks 157th among Car Rental sites. The most common issues with Opodo are around customer service, which is not as good as expected by some customers.
No positive highlights yet
I cancelled my booking within the 7-hour free-cancellation period that my flight had when I realized I need a different flight plan. Opodo refunded my money to the penny within 3 working days (only downside is that since my account is not in GBP I got screwed on the exchange rate, but that's my bank screwing me, not Opodo). One weird thing is that I still keep getting emails as if my booking was still confirmed and even when I log in to Opodo's site to manage my booking it still appears to be confirmed, only thing indicating a refund is that in the "Billing" section, the mentioned total is "Total: £0.00 Congrats! That's an amazing deal". Aside from this confusion, really good service.See positive reviews
If you want to get less than what you pay for book Opodo! Their customer service is not worth a nickle. When you call their number nobody picks up the phone. When you try to handle it via their internet site - they tell you to call a number and so it goes in circles. I cannot recommend this platform to anyone. Should you however choose to use them anyways make sure to carefully read their conditions first. You are in for more bad surprises if you don't.See critical reviews
Tip for consumers: Don't use Opodo! Book your air tickets elsewhere, directly with the airline if possible.
Guys, it would only cost you about £40 to take them to small claims court. Dont just take the loss, these people need to be held to account. Id also contact Rip Off Britain to get a programme made about their tactics
Hi Anastasia. Our apologies for the delay to respond. Yes you can give us a call from anywhere on +34 934 920 533 or you can provide us your booking reference and a short message via this link at the end of this message and we would be happy to look into the matter. https://tinyurl.com/ka77d8u James Customer Care
Hi Antony. Our apologies for the delay to respond. We are sorry to have read about your customer experience. Please provide us your booking reference and a short message via this link at the end of this message and we would be happy to look into your concerns. https://tinyurl.com/ka77d8u James Customer Care
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