OpenSky has a rating of 2.0 stars from 2,300 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about OpenSky most frequently mention customer service, credit card, and tracking number problems. OpenSky ranks 702nd among Marketplace sites.
Proactively asks for customer feedback
This company responds to reviews on average within 5 days
Purchased the Chloé Atelier Des Fleurs perfume and the shipping took a few weeks, but the product arrived well packaged & intact. Very happy with my purchase.
Made a purchase and two weeks later, went to check the order status since it was taking so long to arrive. It said it had been canceled even though I'd never canceled the order... and I was already charged for it. I reached out to *******@opensky.com, followed up a week later, and zero response. Never got my money back, either.
I have been ordering products(mostly jewelry) now for over six months. Some products are slow arriving, but never longer than 5 weeks(depends a lot on the seller of the product). The products ordered are solid and beautiful and affordable. Been very satisfied so far with everything, except slow delivery dates. Some right on time and then some are slow to get here. Will continue to use OpenSky's products as long as they stay quality items.
I love the bag! The outside is sleek and gorgeous soft, I use it everyday it has plenty of room. I don't however like the inside it has a cheap feel to it
The letters are not all the same, wish it had been, but I am still happy with it.
Love the idea of Happiness is being a Grammy as I surely am. Thanks.
Hi Beverlee! Thank you for taking the time to review us! If we can be of any assistance, please contact us at https://www.opensky.com/content/contact-us. Thank you!
I ordered a beautiful wooden framed mirror for my daughter for Christmas around Thanksgiving. When it arrived there was no visible damage to the box and when I pulled out the mirror it was very well wrapped with cardboard, bubble wrap and tape so I decided not to open it and just wrapped it in holiday paper. When we opened it on Christmas Day we found that one side of the frame was splintered and unusable. When I contacted Open Sky, Naina said that it was outside of their return time but that she would contact the company that fullfilled the order. Im happy to say that it was no longer in stock but they refunded my money and had me dispose of the broke mirror. She was very nice to deal with so all is well. I will continue to shop with Dot and Bo.
Hi Michelle! Thank you for taking the time to review us! We are glad we could help you with your damaged mirror. If we can be of further assistance, please contact us at https://www.opensky.com/content/contact-us. Thank you!
The quality of my "rose gold" bracelet is perfect, but so very disappointed to realize the piece was not 8" as shown on product details. It is 7.5 and does not fit my wrist.
Hi Mary! Thank you for taking the time to review us! We are sorry to hear that the bracelet does not fit you. Please contact us at https://www.opensky.com/content/contact-us. We would be happy to help you! Thank you!
I am very happy with 4 of my 5 purchased. The one item was not as I expected it to be. Very pleased with the expediency of the shipment
Hi Irene! Thank you for taking the time to review us! If we can be of any assistance, please contact us at https://www.opensky.com/content/contact-us. Thank you!
Ordered a beautiful bracelet but the length was not given. When I received it, it falls off my wrist, much too long for my small wrist.
Hi Sarah! Thank you for taking the time to review us! If we can be of any assistance, please contact us at https://www.opensky.com/content/contact-us. Thank you!
Pretty bracelet I will be using this site again. Highly recommended. Thank you for the good service.
I'm reading some of the complaints and I see people complaining about merchandise. This is a CREDIT CARD. If the company that you are buying from looks shady, don't buy from them, but its not Open sky fault. This card is to use on building your credit. I am going to give it a year and if I have any problems then I'll get my deposit back after they get their balance. I will say my credit score has jumped 40 points. TY
Hello Christine G,
The we are Opensky.com, a retailer that sells merchandise. There is an OpenSky credit card, that is Openskycc.com. They are a company that has no affiliation with us. Sorry for the confusion.
All the best,
The OpenSky Team
Bought two items, a dress and a tee. Loved both of them, though the fabric is fairly flimsy. They arrived quickly.
I really like this ring, but it is the smallest size 8 I have ever tried to put on. I had to order another one in a size 9. We will see how that one fits.
Hi Leslie! Please contact us at https://www.opensky.com/content/contact-us with your order info, if you need any assistance. We will be happy to help you!
I'm very happy with this site, just one place over seas that seems to have a problem with thier mailing
I have two of these already from another company. These look exactly the same, but the illumination is bot as bright. Still cery pretty lamps!
This is the third Bamboo-material sheet set that I have purchased through Open Sky and the sheets are beautiful! The fabric 'cuddles' you and they are easy to maintain. The price is fabulous! This is the first time in about 10 years since I bought new sheets - the previous ones were fabulous also, but they were no longer available.
Tip for consumers:
Open Sky is great
Curtain is beautiful but very thin and flimsy. Time will tell how it wears. I wil still be using this site again.
Thank you for taking the time to leave a review, your feedback is appreciated.
Products arrived quickly and packaged well. Everything was as I expected. Very reasonable and quality excellent for prices paid.
Shipping took over a month. I will be using this site again. Thank you very very much for the service Opensky.
Love the quick & free shipping. Email updates & tracking. The earrings were greatboth pairs. The scarfs color was a lot darker than pictured.
Hi Nanette! Thank you for taking the time to review us! If we can be of any assistance, please contact us at https://www.opensky.com/content/contact-us. Thank you!
Lots if items to select from at a much lower cost than you can find at discount stores. Along with the, lower prices you can also accumulate discount dollars with each purchase.
Hi Fernando! Thank you for the kind words! We look forward to you visiting us again in the future!
Site is good but not enough info provided on item purchased. I've returned the item for either a smaller size in replacement or a total refund.
This is a very nice jacket. Good quality. Very cute style. I typically wear an XL and had to return it for a 3X so make sure you get a size or two up from your usual size.
I had a pair of earrings almost exactly like these but I lost one. The pair I received from Open Sky are much larger and a better quality. I am so pleased with this purchase and I will wear these everyday.
Hi Joan! We are sorry to hear about the problems you are facing. Please contact us at https://www.opensky.com/content/contact-us with your order information. We will be happy to look into this for you.
I bought a gold colored "necklace" with pretty stones in it... I hesitated buying it for MONTHS because the description said it was 9" in length. Then I realized that it couldn't be 9" and be called a necklace, so I took a chance (it was a good deal)... turned out to be 18" long and I like it a lot.
Hi Cindy! Thank you for taking the time to review us! If we can be of any assistance, please contact us at https://www.opensky.com/content/contact-us. Thank you!
How often can you find 'that' in a review - Great Customer Service. I received an email about an online offer and they requested that I call them. I call the number provided and after 2 rings - a real person answered. I didn't have to press 1 for English, or yell into the phone "speak to representative"... nope. A real human being answered the phone! I purchased several times from them for Christmas gifts and I called that same number again about a different order - and it went to voice mail (after a normal 4 or 5 rings) and I left a message - but making a mental note, that I will have to call back... because no one calls anyone back these days, right? WRONG! I was stunned. About 15 minutes later - a real live human called me back! Wow! Now I would give them 5 stars, but I have found cheaper prices for a few items elsewhere and they do have some of the cheaply made in China, type of stuff in just a few categories. So - that's the only thing that prevents them from getting 5. I'm giving them a 4.85! Excellent customer service and this was the 2 weeks just prior to Christmas. Gotta love speaking to a real live American, easy to understand human being!
I am turned off by having to pay 3 shipping prices to recieve my products. Otherwise it was fine...
Hi Tina! Thank you for your feedback! We look forward to you visiting us again in the future!
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