• OpenSky

OpenSky

Overview

OpenSky has a rating of 2.0 stars from 2,300 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about OpenSky most frequently mention customer service, credit card, and tracking number problems. OpenSky ranks 702nd among Marketplace sites.

  • Service
    221
  • Value
    213
  • Shipping
    214
  • Returns
    168
  • Quality
    201

Proactively asks for customer feedback

This company responds to reviews on average within 5 days

Positive reviews (last 12 months): 14.3%
Positive
1
Neutral
0
Negative
6
42
See all photos

What reviewers want you to know

Positive highlights

  • How often can you find 'that' in a review - Great Customer Service.

Critical highlights

  • I may have to cancel my credit card to stop the madness!
  • They do not answer their email messages and there is no phone number.
How would you rate OpenSky?
Top Positive Review

“Slow shipping but the item is great”

LuLu C.
8/14/23

Purchased the Chloé Atelier Des Fleurs perfume and the shipping took a few weeks, but the product arrived well packaged & intact. Very happy with my purchase.

Top Critical Review

“Never received item, but was charged, never was able to get response from customer service”

T B.
4/4/24

Made a purchase and two weeks later, went to check the order status since it was taking so long to arrive. It said it had been canceled even though I'd never canceled the order... and I was already charged for it. I reached out to *******@opensky.com, followed up a week later, and zero response. Never got my money back, either.

Reviews (2,300)

Rating

Timeframe

Other

Reviews that mention popular keywords

credit card (107) phone number (57) post office (39) return label (48) customer service (309)
Thumbnail of user brendag57
1 review
0 helpful votes
April 16th, 2016

I have been ordering products(mostly jewelry) now for over six months. Some products are slow arriving, but never longer than 5 weeks(depends a lot on the seller of the product). The products ordered are solid and beautiful and affordable. Been very satisfied so far with everything, except slow delivery dates. Some right on time and then some are slow to get here. Will continue to use OpenSky's products as long as they stay quality items.

Thumbnail of user debbiew594
1 review
0 helpful votes
April 2nd, 2021

I love the bag! The outside is sleek and gorgeous soft, I use it everyday it has plenty of room. I don't however like the inside it has a cheap feel to it

Service
Value
Shipping
Returns
Quality
Thumbnail of user andrewp47
OpenSky E. – OpenSky Rep

Thank you for taking the time to leave a review. Your feedback is appreciated.

Thumbnail of user beverleeo
1 review
0 helpful votes
April 7th, 2018

The letters are not all the same, wish it had been, but I am still happy with it.
Love the idea of Happiness is being a Grammy as I surely am. Thanks.

Thumbnail of user andrewp47
OpenSky E. – OpenSky Rep

Hi Beverlee! Thank you for taking the time to review us! If we can be of any assistance, please contact us at https://www.opensky.com/content/contact-us. Thank you!

Thumbnail of user michellem367
1 review
0 helpful votes
January 12th, 2018

I ordered a beautiful wooden framed mirror for my daughter for Christmas around Thanksgiving. When it arrived there was no visible damage to the box and when I pulled out the mirror it was very well wrapped with cardboard, bubble wrap and tape so I decided not to open it and just wrapped it in holiday paper. When we opened it on Christmas Day we found that one side of the frame was splintered and unusable. When I contacted Open Sky, Naina said that it was outside of their return time but that she would contact the company that fullfilled the order. Im happy to say that it was no longer in stock but they refunded my money and had me dispose of the broke mirror. She was very nice to deal with so all is well. I will continue to shop with Dot and Bo.

Thumbnail of user andrewp47
OpenSky E. – OpenSky Rep

Hi Michelle! Thank you for taking the time to review us! We are glad we could help you with your damaged mirror. If we can be of further assistance, please contact us at https://www.opensky.com/content/contact-us. Thank you!

Thumbnail of user maryk398
1 review
0 helpful votes
January 25th, 2018

The quality of my "rose gold" bracelet is perfect, but so very disappointed to realize the piece was not 8" as shown on product details. It is 7.5 and does not fit my wrist.

Thumbnail of user andrewp47
OpenSky E. – OpenSky Rep

Hi Mary! Thank you for taking the time to review us! We are sorry to hear that the bracelet does not fit you. Please contact us at https://www.opensky.com/content/contact-us. We would be happy to help you! Thank you!

Thumbnail of user irenec58
2 reviews
0 helpful votes
May 1st, 2018

I am very happy with 4 of my 5 purchased. The one item was not as I expected it to be. Very pleased with the expediency of the shipment

Thumbnail of user andrewp47
OpenSky E. – OpenSky Rep

Hi Irene! Thank you for taking the time to review us! If we can be of any assistance, please contact us at https://www.opensky.com/content/contact-us. Thank you!

Thumbnail of user sarahm439
1 review
0 helpful votes
May 5th, 2018

Ordered a beautiful bracelet but the length was not given. When I received it, it falls off my wrist, much too long for my small wrist.

Thumbnail of user andrewp47
OpenSky E. – OpenSky Rep

Hi Sarah! Thank you for taking the time to review us! If we can be of any assistance, please contact us at https://www.opensky.com/content/contact-us. Thank you!

Thumbnail of user ellenl574
1 review
0 helpful votes
November 5th, 2021

Pretty bracelet I will be using this site again. Highly recommended. Thank you for the good service.

Service
Value
Shipping
Returns
Quality
Thumbnail of user christineg1516
1 review
0 helpful votes
November 5th, 2022

I'm reading some of the complaints and I see people complaining about merchandise. This is a CREDIT CARD. If the company that you are buying from looks shady, don't buy from them, but its not Open sky fault. This card is to use on building your credit. I am going to give it a year and if I have any problems then I'll get my deposit back after they get their balance. I will say my credit score has jumped 40 points. TY

Thumbnail of user andrewp47
OpenSky E. – OpenSky Rep

Hello Christine G,

The we are Opensky.com, a retailer that sells merchandise. There is an OpenSky credit card, that is Openskycc.com. They are a company that has no affiliation with us. Sorry for the confusion.

All the best,
The OpenSky Team

Thumbnail of user bonnieh72
1 review
0 helpful votes
August 11th, 2017

Bought two items, a dress and a tee. Loved both of them, though the fabric is fairly flimsy. They arrived quickly.

Thumbnail of user lesliew106
1 review
0 helpful votes
July 27th, 2018

I really like this ring, but it is the smallest size 8 I have ever tried to put on. I had to order another one in a size 9. We will see how that one fits.

Thumbnail of user andrewp47
OpenSky E. – OpenSky Rep

Hi Leslie! Please contact us at https://www.opensky.com/content/contact-us with your order info, if you need any assistance. We will be happy to help you!

Thumbnail of user lindac278
1 review
0 helpful votes
June 13th, 2017

I'm very happy with this site, just one place over seas that seems to have a problem with thier mailing

Thumbnail of user maryg2247
1 review
0 helpful votes
November 5th, 2021

I have two of these already from another company. These look exactly the same, but the illumination is bot as bright. Still cery pretty lamps!

Service
Value
Shipping
Returns
Quality
Thumbnail of user kathyk91
1 review
1 helpful vote
May 8th, 2017

This is the third Bamboo-material sheet set that I have purchased through Open Sky and the sheets are beautiful! The fabric 'cuddles' you and they are easy to maintain. The price is fabulous! This is the first time in about 10 years since I bought new sheets - the previous ones were fabulous also, but they were no longer available.

Tip for consumers:
Open Sky is great

Service
Value
Shipping
Quality
Thumbnail of user helgal7
1 review
0 helpful votes
December 18th, 2020

Curtain is beautiful but very thin and flimsy. Time will tell how it wears. I wil still be using this site again.

Thumbnail of user andrewp47
OpenSky E. – OpenSky Rep

Thank you for taking the time to leave a review, your feedback is appreciated.

Thumbnail of user bonj1
1 review
1 helpful vote
August 4th, 2017

Products arrived quickly and packaged well. Everything was as I expected. Very reasonable and quality excellent for prices paid.

Thumbnail of user micheleb565
1 review
0 helpful votes
October 21st, 2021

Shipping took over a month. I will be using this site again. Thank you very very much for the service Opensky.

Service
Value
Shipping
Returns
Quality
Thumbnail of user nanettem5
1 review
0 helpful votes
March 15th, 2018

Love the quick & free shipping. Email updates & tracking. The earrings were greatboth pairs. The scarfs color was a lot darker than pictured.

Thumbnail of user andrewp47
OpenSky E. – OpenSky Rep

Hi Nanette! Thank you for taking the time to review us! If we can be of any assistance, please contact us at https://www.opensky.com/content/contact-us. Thank you!

Thumbnail of user fernandom44
1 review
0 helpful votes
January 27th, 2018

Lots if items to select from at a much lower cost than you can find at discount stores. Along with the, lower prices you can also accumulate discount dollars with each purchase.

Thumbnail of user andrewp47
OpenSky E. – OpenSky Rep

Hi Fernando! Thank you for the kind words! We look forward to you visiting us again in the future!

Thumbnail of user robertp255
1 review
0 helpful votes
March 7th, 2017

Site is good but not enough info provided on item purchased. I've returned the item for either a smaller size in replacement or a total refund.

Thumbnail of user janicez59
1 review
0 helpful votes
June 30th, 2021

This is a very nice jacket. Good quality. Very cute style. I typically wear an XL and had to return it for a 3X so make sure you get a size or two up from your usual size.

Service
Value
Shipping
Returns
Quality
Thumbnail of user joanb89
1 review
0 helpful votes
February 15th, 2018

I had a pair of earrings almost exactly like these but I lost one. The pair I received from Open Sky are much larger and a better quality. I am so pleased with this purchase and I will wear these everyday.

Thumbnail of user andrewp47
OpenSky E. – OpenSky Rep

Hi Joan! We are sorry to hear about the problems you are facing. Please contact us at https://www.opensky.com/content/contact-us with your order information. We will be happy to look into this for you.

Thumbnail of user cindym185
1 review
0 helpful votes
February 23rd, 2018

I bought a gold colored "necklace" with pretty stones in it... I hesitated buying it for MONTHS because the description said it was 9" in length. Then I realized that it couldn't be 9" and be called a necklace, so I took a chance (it was a good deal)... turned out to be 18" long and I like it a lot.

Thumbnail of user andrewp47
OpenSky E. – OpenSky Rep

Hi Cindy! Thank you for taking the time to review us! If we can be of any assistance, please contact us at https://www.opensky.com/content/contact-us. Thank you!

Thumbnail of user kerris7
11 reviews
95 helpful votes
January 17th, 2017

How often can you find 'that' in a review - Great Customer Service. I received an email about an online offer and they requested that I call them. I call the number provided and after 2 rings - a real person answered. I didn't have to press 1 for English, or yell into the phone "speak to representative"... nope. A real human being answered the phone! I purchased several times from them for Christmas gifts and I called that same number again about a different order - and it went to voice mail (after a normal 4 or 5 rings) and I left a message - but making a mental note, that I will have to call back... because no one calls anyone back these days, right? WRONG! I was stunned. About 15 minutes later - a real live human called me back! Wow! Now I would give them 5 stars, but I have found cheaper prices for a few items elsewhere and they do have some of the cheaply made in China, type of stuff in just a few categories. So - that's the only thing that prevents them from getting 5. I'm giving them a 4.85! Excellent customer service and this was the 2 weeks just prior to Christmas. Gotta love speaking to a real live American, easy to understand human being!

Thumbnail of user tinam160
1 review
0 helpful votes
October 24th, 2017

I am turned off by having to pay 3 shipping prices to recieve my products. Otherwise it was fine...

Thumbnail of user andrewp47
OpenSky E. – OpenSky Rep

Hi Tina! Thank you for your feedback! We look forward to you visiting us again in the future!

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OpenSky is proud to be a Google Trusted Store.

Company Representative

Thumbnail of user andrewp47
OpenSky E.
Typically responds within 5 days

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