OnTrac

Need to start taken pictures when they deliver period it's really frustrating when you only see a comment that it's at the front door? Front door who's front door not mine

Order (of needed medical supplies) shipped 11/2 to be delivered 11/3, delayed, to be delivered 11/4, delayed, to be delivered 11/5, delayed, to be delivered 11/6, delayed, to be delivered 11/8 (no weekend delivery), delayed…Note: the distance from shipping site to delivery site is 30 miles. Trying to contact customer service is impossible. Don't respond to emails, don't call back on customer service lines. AVOID USING IF AT ALL POSSIBLE. Their service/ customer service sucks!

I contacted OnTrac telephone customer service 3 times in the past 2 days to request an update on medical supplies that have been sitting in their warehouse in Vancouver, Washington since October 5th (today is October 14th). The first customer service representative requested an email update from the warehouse since the customer service representatives apparently don't have telephone numbers to contact the warehouses. After not receiving a response I called again to be told that the second customer representative would escalate the request. Still no response. I called this morning and the third customer service said that there was nothing more that he coud do. I question the usefulness of a "customer service" unit that does not have the ability to interface with the warehouse centers except by email and that the warehouse centers do not have timeframes in which they are required to respond. This is a totally useless customer service model and I will make sure that my medical products are no longer shipped using OnTrac.

OnTrac has failed to deliver my package to my address. The shipped my order to my neighbor. I have reached out to notify them of their negligence, they have failed to admit their error.

They say the are going to deliver my package, then they don't, then they say the will, the don't, I never got my package, and it was an important package

An On Trac vehicle was parked in front of a house 6 doors away from mine in the Cul-de-sac in which I reside. Ať the moment I was passing his Van, he ran smack dab into my drivers side door.
I have reached out to On Trac since the time of this accident without 1 word from anyone Associated with this Company except the Operations Mgr for the Tucson division after 2.5 months. This phone interaction occured after 2plus months of talking to numerous On Trac customer Service Agents promising to leave messages for Senior member of Management to return my phone calls. Nothing for 2 plus months. Now the Operations Mgr will not return my phone calls anymore either as his voice mail message states that he has not yet set up his VM. The 1st and only time I spoke with Richard, he stated he would forward my information to the driver ( On Trac delivery driver who hit my car door).
I have heard nothing in the form of a response of any kind.
I now have an Attorney with whom I am working to resolve this matter.
On Trac's delivery drivers are apparently Private Contractors but to handle a situation in this matter is unnacceptable.

I was supposed to get my package the next day from Best buy. Date of delivery December 17. It is December 20 it just says delayed.

I have called Ontrac twice now first time I waited 55 minutes for someone to answer the next time 1 hour 30 minutes. The first time I was told Best Buy would have to use the internal depart to have the item returned to the store, I contacted Best buy both by phone and in person I was told that because Ontrac has the package I'm in limbo. I personally should have not been lazy and just driven the 10 minutes to the best buy store originally, now I'm in limbo I can purchase another item in store and wait for when ever Ontrac delivers my item or just wait. If volume is this high they may need to off source to other companies that are able to get the packages out to me and everyone.

I wish that Best buy had chosen to just send it via USPS, ups both are on time with accurate tracking. I feel lost because of the limbo status I've been placed in with no idea when it's coming.

My 96 year old arthritic grandma moves packages way faster than this "logistics" company. They should seriously consider a totally complete career change.

Ordered stocking stuffers in October to be delivered 11/2 Well here we are 11/14 order at warehouse 15 miles away on hold by Ontrac for some unknown reason! No notification or anything.

So far, OnTrac has mis-delivered, not delivered, and "lost" every single package that's been shipped to me by them. And their drivers lie. I've been on the phone with OnTrac when they said the driver is at my door that very minute, leaving the item right now--I walk downstairs and open the front door. Crickets. Another time, after 3 days of changing stories about what happened to a missing package, I eventually found it in front of a neighbor's door. The neighbor was out of town for several weeks, so I left the package there. I then called OnTrac and asked them to tell the driver to please pick the package up from where they left it and deliver it to the correct front door. They told me that the driver went back to get it and the package wasn't there. I walked back over to the neighbor's house and the package was in fact still there. Blatant lies. The latest debacle is 3 more days of template emails telling me the package will be delivered today by 9pm. 3 days of that same promise and still no package. If you see that something was shipped by OnTrac, don't count on getting it. I'm done shopping with any company that uses them.

My job is IN Supply Chain. NOBODY I work with will even consider shipping with this company. It is the worst of any carrier available. The only reason I've had to deal with them at all is because of the merchants I've personally made purchases from using them because they're CHEAP! I have made my last purchase from Walmart because they mainly use OnTrac... no more! My last delivery was thrown in the middle of my driveway down by the main street which is about 100 feet from my house! These MORONS are supposed to deliver to my HOUSE not the street! Several months ago I had a delivery from Blue Apron food delivery and these idiots left the box in a snow bank on the street! I've talked to people who have heard employees of this company brag about stealing packages with no worries as there's no way to prove they've stolen them. I would rather go to the store to get the things I need than to risk the possibility of a merchant who uses this company! Do yourself a favor and avoid them at all costs... dealing with them is impossible... they will NEVER admit they've done anything wrong. Not to mention NEVER believe their schedule. They will NEVER deliver on the day they say they will! It will ALWAYS show... 'DELAYED'!

I don't understand how this company continues to operate. For those who don't know, they recently changed the name from LaserShip to OnTrac but they continue with the same super bad service, scamming consumers and keeping our merchandise.They only did it to continue in the business, that is all they care about and ripping off customers otherwise they wouldn't even exist.
I have lost 3 packages with them and the rest (which are many) I have had to be calling and sending messages and emails which never answer your question, they have an automated system that answers the same for all dissatisfied customers, no matter the individual situation.
I always put my work address and I never have a problem with FedeEx, UPS or USPS but these people claim that they can't find the address even when I am very specific with the details. They don't care at all, they clean themselves up by saying call the sender. I do not understand how these prestigious companies with very known names use these companies for their shipments, they could easily pay a better shipping company. And keep their customers happy, while this way they are losing money because, at least in my case, I will not longer order from these big stores as long as I know they will send my package with this joke.
I strongly disagree giving it 1 star but I have to do it to be able to submit my experience. I would give them zero stars but unfortunately this is not an option. Operating

Ordered an expensive piece of metal detection equipment 7 days ago on eBay. Promised delivery was in 4 days. Package says undeliverable through tracking number, after it said it was delivered on the second day. It has my address listed as the delivery location, but the picture of delivery is on a front porch I have never seen before. OnTrack customer service absolutely sucks, you cannot talk to a real person even if you call every number and press every button on your freaking telephone. Never responded to the case claim. The online chat robot talks in circle, and even then, takes hours to respond. OnTrack is silent, seller is unhelpful, now I will either have to file a claim with my bank, or eBay and hope for the best. They have less than one-star reviews on every platform, trust pilot/BBB, etc. Even news channels across the United States are investigating their sketchiness. Will definitely call my local police department and report this illegal and illegitimate company. If I could drop a bomb on all their facilities, I absolutely would. (Sarcasm-don't arrest me (:
You Suck Ontrack!

I pulled up to MY house, not expecting any delivery. An UNmarked strange white standard van was in MY driveway. I hop out and walk over and ask "hey I live here what's up?" He proceeds to FLiP out using the Fword …. "Delivering a f@$))#€ package mother f@$^#*er!" What?! Like how dare anyone ask him what he is doing IN THEIR DRIVEWAY!
They are supposed to stay on the street. And I was simply asking whats up. What a complete idiot. Then I tel him "just get off my property"… he pulls into the street and says "I'm in the street now mother$&&%*%er! Whatchu wanna do now huh?!"
Oh my lord! What in the world? I told him to watch his mouth. He yells "you f@&*%^*ing watch your mouth!"
Yeah ok, I give him the ok thumbs up, get lost moron.
WOW! Never ever been treated that way by ANY human, especially a work person. I combed the ontrac website-there is NO way to email, or reach them to report anything. The drivers must know that, and thus they feel there will never be any consequences. They should beware because the guy was mouthing off to exmilitary special forces and nearly lost all of his teeth.
HORRIBLE!

OnTrac Parcel service - I don't think has a package tracking system. Thursday 11-16-17 they delivered to me a package that WASN'T mine, and, didn't deliver the package I was expecting which, next day, OnTrac tracking indicates my package was "Delivered" on 11-16-17 - Which package I can't find /see ANYWHERE on my tiny Property.
Fire the CEO and all the Employees - especially the Customer Service Employees who don't answer their PH for 20 MINUTES!