Lisa H.

Venus has some cute clothes if you can live with the so-so quality. But customer service and inventory control is generally lacking. Several times I've had backorders canceled by them, saying the items are no longer in stock. I then check the website and the items ARE in stock in the size/color I ordered. Pretty annoying. No excuse for this with computers to handle orders and inventory.

So far, OnTrac has mis-delivered, not delivered, and "lost" every single package that's been shipped to me by them. And their drivers lie. I've been on the phone with OnTrac when they said the driver is at my door that very minute, leaving the item right now--I walk downstairs and open the front door. Crickets. Another time, after 3 days of changing stories about what happened to a missing package, I eventually found it in front of a neighbor's door. The neighbor was out of town for several weeks, so I left the package there. I then called OnTrac and asked them to tell the driver to please pick the package up from where they left it and deliver it to the correct front door. They told me that the driver went back to get it and the package wasn't there. I walked back over to the neighbor's house and the package was in fact still there. Blatant lies. The latest debacle is 3 more days of template emails telling me the package will be delivered today by 9pm. 3 days of that same promise and still no package. If you see that something was shipped by OnTrac, don't count on getting it. I'm done shopping with any company that uses them.