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OnlineCityTickets Reviews Summary
The overall reputation of the company is marred by significant customer dissatisfaction, primarily due to issues with ticket delivery, refund policies, and customer service responsiveness. Many customers report being charged exorbitant fees, receiving invalid tickets, and facing unresponsive support channels, leading to frustrations and claims of being scammed. While some customers appreciate the variety of events offered, the overwhelming sentiment reflects a lack of trust and reliability. The company's rigid policies regarding refunds, particularly for postponed events, further exacerbate negative perceptions, suggesting a need for improved customer service and clearer communication.
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We were able to purchase some heavily sought after tickets for a premium during pre-sale for the Ed Sherran concert.
I was able to purchase tickets for this concert that my friends and I wanted to go to. We were lucky that we were able to get the tickets through this site because the presale for the show sold out pretty quickly.
It took me a while to get register with flash seats and i tried many of time by calling but never gotten any one to ask a question.
My tickets came the next day, which I was not expecting. I'd purchase from this site again for the next time I'm looking for good seat.
Had the cheapest tickets I could find, but still had high quality of service! I was pleasantly surprised at how quickly I received my tickets.
What I didn't like is my seats said TBA... that is frustrating to not know exactly where you will be in the arena. That might not be your problem so if not I don't really have an opinion.
I found it fairly easy and straightforward while still seeming trustworthy. Not a fan of sales in USD, though.
Thought I was on Red Rocks website. Ended up with a $61 ticket with $18.95 service fee and $6.95 email fee. And then printed the ticket out... face value of $39.
Borderline fraud. Not even sure the ticket is real. Place like this are why the term Buyer Beware exist.
I got the tickets for the Disney on ice event. The overall experience was great. The site is very easy to use. I was able to pick the seating I wanted with a very good price. And I got my tickets an hour later in my e-mail.
Getting my tickets was easy as was choosing which seats we wanted. Now that we've printed our tickets, we just have to wait for the event! We are a little concerned with all the controversy surrounding 3rd party ticket purchases, etc. so if we get in and the tickets we purchased are honoured we will be thrilled with the entire process!
Thank you! Getting my tickets through this way is the best for me. Worked out great! Thank you for being accurate and quick. It makes the sale a whole lot easier.
Do you guys really need to charge $47 service charge on a ticket. This is a web based business. It not like the old ticketmaster locations were their was overhead for a shop to pay for. The ticket is not even printed on the nice paper any more I used my printer toner and paper. Way to charge more and cheep out.
Ordering was really easy and felt it was a safe site esp with PayPal. I'll for sure be letting you (and them) if my tickets do not arrive.
Really easy get the tickets the proces is really simple and easy to do although it's an inconvenience that the review has to be 100 characters
This was easy peasy to order! Got my e tickets immediately with a follow up email to make sure I did get them.
Easy-to-use and purchase tickets with no problems and hassle free. Chose the downloadable tickets and was able to print with out any issues. Great way to get tickets to venues and will purchase again for future events.
After they already took their 200 bucks out of my account AND sent me an email saying my order had been accepted AND told me I'd be sent the tickets via email 48 hours before the event, another woman called me two days before I was to get my tickets and said "oh, the seller sold more tickets then they actually had, but we can give you tickets if you'll pay an extra 70 per ticket." What an utter scam! How have they not been shut down?! The worst part was that the tickets were a gift for my parents and I had to call them and tell them that they weren't going to the concert they'd really wanted to see afterall. I'm so upset!
Found the tickets I was looking for at a reasonable price. Had them digitally downloaded within an hour. Easy peasy.
More info I got a VIP platinum package but no info on what time I need to be there as there is a dinner as well as a meet and greet.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members