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OnlineCityTickets Reviews Summary
The overall reputation of the company is marred by significant customer dissatisfaction, primarily due to issues with ticket delivery, refund policies, and customer service responsiveness. Many customers report being charged exorbitant fees, receiving invalid tickets, and facing unresponsive support channels, leading to frustrations and claims of being scammed. While some customers appreciate the variety of events offered, the overwhelming sentiment reflects a lack of trust and reliability. The company's rigid policies regarding refunds, particularly for postponed events, further exacerbate negative perceptions, suggesting a need for improved customer service and clearer communication.
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It was very easy. No trouble at all. Quick, easy, and convenient. I wish more websites were easy. Just follow the steps and get your tickets. No, sorry we couldn't go though. And after the 8 try finally go though. Was very nice fore something to work like it was suppose to. Very refreshing for it just to go though the first try. I think will try this option first for now on.
Loved the selection, price and ease of purchase- I was able to instantly download and print my tickets - so looking forward to the concert!
The tickets were $45 face value but I paid $88 each and then fees on top of this.
Just wanted to pre-warn you if you use this service.
Printed tickets and all looks fine. Enjoyed the quick and easy ticket process. Seems the easiest and quickest way to attain tickets. Appreciated the selection too. So far, I would use this method again to purchase tickets.
Service fees were $50 for ONE ticket, about twice the most I've ever paid. They're lucky Tool sold out so quick and I wanted to go so badly, otherwise I will not use them again.
I paid $643 for $286 worth of tickets. I get it, you SHOULD pay a fee for convenience, but a markup of over $50 per ticket, then some kind of "service fee" of another $37 per ticket. I paid $159 per ticket, imagine my surprise when I actually got the tickets and the face value was $71.50! My bad, I should have done my homework. I will not make this mistake again.
First time I printed my own tickets.It was pretty easy. Can't wait to see Dave and the band. Super excited. Cya
Ordered my tickets for the concert on Friday was shipped to my door Monday they seem a little pricey and was charged an extra 40 dollars a tickets for service charges
It was really easy to order my tickets. But for my first order it was really difficult to understand where i Will be sit for the show. Maybe for the next time it will be quicker to order my tickets.
I'm really happy with this service. Is faster and reliable l can't wait for the event so exited also l love the place where the event gonna be.
I love how smoothly and efficiently I was able to order and receive my tickets. That process was great. I just think the fees were a little excessive. I paid double the amount of the ticket in fees. I didn't like that part at all
Will use them again for my ticket needs!
Thank you for a great user friendly app. This review is making it where I can't submit my review until I have 100characters. That's annoying!
I found this web site for tickets to be very user friendly. I did not have to go through the hassle of extra passwords and other tweaks to purchase the tickets.
Everything was simple. Only thing I didnt like was the only mailing option being overnight delivery. The response time and receipt delivery were very quick. This purchase was my first through OnlineCityTickets, will definitely be using it again, and also referring it to friends.
I tried to buy three tickets to a baseball game. I did not get the tickets and was given a reason that was not true. I went on the chat line and was given a number to call. After a long time someone came on and said I would need to speak to a supervisor. Again I waited a long, long time. Someone else came on and said I would still need to speak to someone else. I waited until I realized that we could not get to the game on time, and I hung up. I purchased the tickets at the box office, but we were late.
Wonderful- singers are very good, spot on, as my daughter would say the actors are very good as well, very enjoyable, very impressive, but we need to sit closer next time
Very pleased with the tickets. Price and location were wonderful.
I was apprehensive at first because I had never used this website before and I know there are a lot that are not legitimate.
Easy and quick the way I like it!
Not like others out there!
Keep up the good work!
Is this for anybody? Hell yah!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members