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OnlineCityTickets Reviews Summary
The overall reputation of the company is marred by significant customer dissatisfaction, primarily due to issues with ticket delivery, refund policies, and customer service responsiveness. Many customers report being charged exorbitant fees, receiving invalid tickets, and facing unresponsive support channels, leading to frustrations and claims of being scammed. While some customers appreciate the variety of events offered, the overwhelming sentiment reflects a lack of trust and reliability. The company's rigid policies regarding refunds, particularly for postponed events, further exacerbate negative perceptions, suggesting a need for improved customer service and clearer communication.
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It was fast and easy. Really great service! Can wait to see Chris Brown! My first time buying tickets and it was made very easy and painless.
Got my tickets almost right away. Very easy to do but the online fees are a little over the top. 18 dollars per ticket is a bit outrageous
Purchased tickets on line last night and received shortly thereafter. Tickets were in section and row as advertised.
Our first experience buying tickets online and our LAST! Our tickets were originally $49.50 each for 2 tickets and our total ended up at $249 plus change. Its going to be hard to actually enjoy this concert now knowing how bad we were gouged by OnlineCityTickets. Our tickets even have someone else's name on them. Sorry folks but we are honest hardworking people who just wanted to try something a little different and this has left a very bad impression! From now on I'll just watch them free on YOU TUBE. The radio station WGAC should be ashamed to advertise this!
We purchased tickets to see Dirty Dancing. We paid $386 for two tickets (way overpriced). My husband sat next to a very large woman. She was so large she took up about a third of his seat and was sitting on him. She was hot and sweaty and consequently smelled. We were both miserable and regretted our purchase. Now we know why those seats were available. I would not pay those prices again and the seats were not that good anyway.
This site made it so easy to order concert tickets for our upcoming anniversary. I will definitely continue to use this site in the future to order tickets for many other entertainment events.
Easy and quick. Only downside was not being able to see exactly where seats will be for the program. If that feature was available, rating would be five stars.
I don't have a problem paying service fees, as long as I know in ADVANCE and not after i've decided to make a purchase. And $19.22 PER ticket?
I'm very sad and dissatisfied with the large service fee ($21 each) I was charged during my recent ticket purchase. This was an online purchase to which I did all of the work. I will like to add, learning about said charge until checkout is disheartening, I felt pressured to continue because I had no choice.
The prices look great at the intial view, but once you've put in your credit card and are one click away from tickets to you even you will be socked with a 30% or better service charge per ticket. Had I just gone to buy the tickets from the venue direct the initial ticket price would have been higher, but in the long run I could have saved $40 in my particular instance.
The website was easy to navigate and picking the ticket was easy and efficient. Now if I get the tickets as promised i will be very happy. These are a birthday gift for my grandson and a friend.
Great service will definitely use again. Easy & quick response, tickets received immediately transaction approved.
I thought I was buying direct from the Buell Theatre and was directed to Online City Tickets. I paid $270 for two tickets to Mamma Mia. When I received the tickets, they were just print outs and I wondered why I wasn't just directed to print online. If I'd bought directly from the Buell, the tickets would have been $110. I thought I was splurging to get decent seats for my daughter, but turns out I was ripped off. You live and learn, but hopefully I can prevent others from making the same mistake.
A lot more costly than face value, only weakness. But, Ticketmaster and mainstream outlets had hardly anything good left already, 5 months in advance. The price you pay for not ordering super early; understandable. Got great seats, overnight shipping included. Better seats than best alternative of similar price with instant download. Bravo.
Tickets were supposed to come day before event but they came a few hours after I ordered them. It was a great transaction
I found it to be a lot of links. And I was told I got a Cd :( hopefully the weather is good and the rest is smooth
Great site, easy to navigate, fast service and delivery was faster than expexted. Secure and safe payment, Thank You
So easy to go in to site and choose what you wanted and purchase, confirmation came over quickly along with great instructions on what was needed for event. Customer service number right there so you didn't need to search for a number if you needed to contact someone.
Like I said, very easy to navigate. I knew what I wanted to look at, and the site brought me right to the concert I picked out. I do not however like this review section since I do not have at least 100 words to say. I will tell other people about this site and use this site again if and when I need tickets.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members