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The overall reputation of the company is marred by significant customer dissatisfaction, primarily due to issues with ticket delivery, refund policies, and customer service responsiveness. Many customers report being charged exorbitant fees, receiving invalid tickets, and facing unresponsive support channels, leading to frustrations and claims of being scammed. While some customers appreciate the variety of events offered, the overwhelming sentiment reflects a lack of trust and reliability. The company's rigid policies regarding refunds, particularly for postponed events, further exacerbate negative perceptions, suggesting a need for improved customer service and clearer communication.
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I twice tried to order tickets and pay with Pay Pal. The order would not process. I tried ordering the same tickets and pay with a credit card and the order processed with no problem at all. Alls well that ends well, I guess?
Enjoyable experience and would recommend to anyone buying tickets. First time using this site to buy tickets.
I bought 4 tickets to a concert and prices were clearly noted in Canadian dollars. But then they appeared in US$ on my visa invoice so I had to pay the currency difference, not knowing it on the time of purchase. My friends bailed out on me and now I'm sitting on 4 tickets:(
I contacted them several time but they said there's no return policy in effect. How is this even legal?!
DO NOT GET YOUR TICKETS FROM THIS SITE, WAY OVERPRICED NO EXCHANGES NO REFUNDS. HORRIBLE SERVICE! SEAT SELECTION IS TERRIBLE
Easiest way I have ever bought any ticket online. Others promise added BS discounts, and here there was none and only extra $5 than the big ticket ( wont mention which) online store. Very sstisfied. Sorry but i never rate 5*, only because it gives them room to work harder it keeping happy customers. Everyone give 5*, they become lazy and wont care about other customers.
I wished I could see Paul McCartney at least once before I die. Now I can die happy. Your site made it easy for me to buy my tickets.
I purchased tickets and had to pay an extra 60 dollars to get them online when i didn't want them online. I then went to print out my tickets and the seats aren't even together! Why would I want to purchase seats that are not together? So the night of the event my wife and I are supposed to sit apart? NOT HAPPENING this better get fixed.
Purchased tickets to take our granddaughter to see "Frozen on Ice". Had the tickets in my hand the same day!
DO NOT GET YOUR TICKETS FROM THIS SITE, NO EXCHANGES NO REFUNDS. HORRIBLE SERVICE! THE FEES ARE OUTRAGEOUS AND THE TICKETS WE RECEIVED WERE $20 MORE THAN THE PRICE OFFERED BY TICKETMASTER. WE WILL NEVER USE THEM AGAIN
Very easy to navigate. SO far so good. I have purchased my tickets so we will see how things go from here. Delivery of the tickets is another thing and getting the seats I have paid for.
Very easy to order e tickets received right away as promised. Will use again. Rating this site is much more difficult than ordering the tickets themselves lol
I would not recommend using this city; as what should have been $42 for two tickets ended up costing $62 after all of the 'convenience' fees attached!
Online tickets made it very easy to buy and print tickets for this event. I would not hesitate to use this service again in the future. I will definitely recommend it to anyone who asks.
It was great shopping on ticket master, fast and easy to use. I would highly recommend to friends and everyone
Very good, easy and convenient to people who really appreciate services fast, cause too many people have not time by the work, to make lines or seeking a ticket sales
Very fast service will use them again in the future and tell my friends and relatives about you, i will be a return customer, I've tried other places to purchase my ticket and been very disappointed with the service and getting back to me, thank you again will use you again in the future
This cite confuses me because I saw that the tickets for the event I'm going to are not available to public for another week and I'm nervous if the tickets will be here on time.
I had an easy and fast ticket ordering for my Shania Twain tickets. I am looking forward to seeing this artist. My ticket experience enhanced my enjoyment of going to this concert.
Very easy to use excellent information on seat location, would highly recommend. Very self explanatory diagram of facility and seat location very helpful.
So far so good... thanks so much I can't wait to print them off. This is going to be a great concert
Answer: In my case, they sent e-mail that the tickets would be forthcoming. When I failed to receive them the week before the concert, per e-mail download as promised, I called their #, the person on the other end told me that it was will-call at the box-office with the copy of the e-mail I needed to bring. The box office told me that as a 2nd line seller, they did not keep them there. When I called to ask why they did this to me and demanded re-imbursal, they sent the tickets per e-mail download THE DAY AFTER THE CONCERT. They tried to cover their tracks with the credit card company, the problem for them was that the time stamp of their sending the tickets reflected the day after the concert. So essentially, they are not even competent as rip-off artists.
Answer: So sorry to hear you have been conned by this outfit. Apparently sometimes they DO send valid tickets, so I hope you are one of the lucky ones. I suggest you tell your credit card company (by phone and IN WRITING) that you are disputing this charge. Also tell everyone you know to avoid this rip-off company. I know this doesnt help you now, but in the future buy tickets only from Ticketmaster (I've never had a problem with them). Good luck.
Answer: I couldn't even open the download so I called the number and all I got was an answering system to send email and I did but no reply from them so the next day a call about 50 times until I got someone. After getting transferred to 3 different people and waiting about an hour for the supervisor the guy told me no refunds are allowed but money is 100% guarantee if it doesn't work at the time of the event. So I'm praying to God they are good the event isn't until the end of November
Answer: They are scoundrels. I know where their office is and went by there recently. I am laying out a plan.
Answer: If you have already purchased your tickets from this outfit, good luck. They sent me tickets for a concert in Tennessee and I asked for and live in Florida. They said it was MY mistake and that I asked for TN. They supposedly tried to resell the tickets and couldn't so I was out $300.00 for two tickets. They have something like 130 complaints and are a scam outfit. Next time order elsewhere and good luck with these tickets.
Answer: I just cancelled my order because they never sent the tickets. At least you got yours so maybe they will be okay. I would call the arena where the event will be and ask them how many issues they have had with this company. I emailed five times and they always sent an automated response back. Then, when I was in a meeting at work they finally called and the number just read, "33333" when they called me. No return phone number... very strange. They left a message to call them so I did immediately after my meeting (15 minutes)... the automated system was up and did not allow me to speak with a person. Thus far, I have never spoken to a real person when I call their number. I disputed the purchase, got my money back and bought tickets for much less at StubHub. I was surprised because my last tickets at Stubhub were kind of expensive... but these tickets (McCartney) were not too crazy expensive. Anyway, best of luck, and I would make a back up plan.
Answer: You will get your tickets, but they will likely have someone else's name printed on them. Worst of all, they will most likely not be honored at the gate/box office. My advice is to get a refund NOW and buy tickets from a reputable outlet like Ticketmaster. City Online are thieves and scammers. See my review about James Taylor concert in Norfolk, Virginia.
Answer: Contact the venue, give them all the details on the tickets received and verify if U will be able to legitimately use the tickets, considering the issues with this company that are so overwhelming. My experience reviewing all the people who describe their issues with them is that even if the tickets are usable, the overpayment is so excessive that it would have been better dealing with the regular ticket outlet for the venue.
Answer: Yes Ann, you will get your tickets. You just over paid by a HUGE amount... but other then that, the company is legit. They are just robbers the way they do it... thats all. Have a good time and yes, at least now you learned a lesson (like all of us on this site);-)