website thubmnail of OnlineCityTickets

OnlineCityTicketsReviews 8,984

3.7

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OnlineCityTickets Reviews Summary

The overall reputation of the company is marred by significant customer dissatisfaction, primarily due to issues with ticket delivery, refund policies, and customer service responsiveness. Many customers report being charged exorbitant fees, receiving invalid tickets, and facing unresponsive support channels, leading to frustrations and claims of being scammed. While some customers appreciate the variety of events offered, the overwhelming sentiment reflects a lack of trust and reliability. The company's rigid policies regarding refunds, particularly for postponed events, further exacerbate negative perceptions, suggesting a need for improved customer service and clearer communication.

This summary is generated by AI, based on text from customer reviews

service
166
value
165
shipping
138
quality
138

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Louisiana
2 reviews
0 helpful votes
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I twice tried to order tickets and pay with Pay Pal. The order would not process. I tried ordering the same tickets and pay with a credit card and the order processed with no problem at all. Alls well that ends well, I guess?

Date of experience: September 21, 2017
New Jersey
1 review
0 helpful votes
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Everything was fine
September 21, 2017

Enjoyable experience and would recommend to anyone buying tickets. First time using this site to buy tickets.

Date of experience: September 21, 2017
Canada
1 review
0 helpful votes
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False prices are posted
September 21, 2017

I bought 4 tickets to a concert and prices were clearly noted in Canadian dollars. But then they appeared in US$ on my visa invoice so I had to pay the currency difference, not knowing it on the time of purchase. My friends bailed out on me and now I'm sitting on 4 tickets:(

I contacted them several time but they said there's no return policy in effect. How is this even legal?!

Date of experience: September 21, 2017
South Carolina
1 review
1 helpful vote
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WORST SITE FOR TICKETS
September 21, 2017

DO NOT GET YOUR TICKETS FROM THIS SITE, WAY OVERPRICED NO EXCHANGES NO REFUNDS. HORRIBLE SERVICE! SEAT SELECTION IS TERRIBLE

Date of experience: September 21, 2017
Germany
1 review
0 helpful votes
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Easiest way I have ever bought any ticket online. Others promise added BS discounts, and here there was none and only extra $5 than the big ticket ( wont mention which) online store. Very sstisfied. Sorry but i never rate 5*, only because it gives them room to work harder it keeping happy customers. Everyone give 5*, they become lazy and wont care about other customers.

Date of experience: September 21, 2017
New York
1 review
0 helpful votes
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First time concert.
September 21, 2017

I wished I could see Paul McCartney at least once before I die. Now I can die happy. Your site made it easy for me to buy my tickets.

Date of experience: September 21, 2017
Texas
1 review
0 helpful votes
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This process was terrible
September 21, 2017

I purchased tickets and had to pay an extra 60 dollars to get them online when i didn't want them online. I then went to print out my tickets and the seats aren't even together! Why would I want to purchase seats that are not together? So the night of the event my wife and I are supposed to sit apart? NOT HAPPENING this better get fixed.

Date of experience: September 21, 2017
North Carolina
1 review
0 helpful votes
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Quick & Easy
September 21, 2017

Purchased tickets to take our granddaughter to see "Frozen on Ice". Had the tickets in my hand the same day!

Date of experience: September 21, 2017
Illinois
1 review
0 helpful votes
Follow GABRIELLE Q.
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DO NOT GET YOUR TICKETS FROM THIS SITE, NO EXCHANGES NO REFUNDS. HORRIBLE SERVICE! THE FEES ARE OUTRAGEOUS AND THE TICKETS WE RECEIVED WERE $20 MORE THAN THE PRICE OFFERED BY TICKETMASTER. WE WILL NEVER USE THEM AGAIN

Date of experience: September 21, 2017
Virginia
1 review
0 helpful votes
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Easy
September 21, 2017

Very easy to navigate. SO far so good. I have purchased my tickets so we will see how things go from here. Delivery of the tickets is another thing and getting the seats I have paid for.

Date of experience: September 21, 2017
Texas
2 reviews
0 helpful votes
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Simple, easy to use
September 23, 2017

Very easy to order e tickets received right away as promised. Will use again. Rating this site is much more difficult than ordering the tickets themselves lol

Date of experience: September 21, 2017
Oregon
2 reviews
0 helpful votes
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Motus arena
September 21, 2017

I would not recommend using this city; as what should have been $42 for two tickets ended up costing $62 after all of the 'convenience' fees attached!

Date of experience: September 21, 2017
Georgia
1 review
0 helpful votes
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Online tickets made it very easy to buy and print tickets for this event. I would not hesitate to use this service again in the future. I will definitely recommend it to anyone who asks.

Date of experience: September 21, 2017
Canada
1 review
0 helpful votes
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Great service
September 21, 2017

It was great shopping on ticket master, fast and easy to use. I would highly recommend to friends and everyone

Date of experience: September 21, 2017
Texas
1 review
0 helpful votes
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Very good
September 21, 2017

Very good, easy and convenient to people who really appreciate services fast, cause too many people have not time by the work, to make lines or seeking a ticket sales

Date of experience: September 20, 2017
Washington
1 review
0 helpful votes
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Great transaction
September 21, 2017

Very fast service will use them again in the future and tell my friends and relatives about you, i will be a return customer, I've tried other places to purchase my ticket and been very disappointed with the service and getting back to me, thank you again will use you again in the future

Date of experience: September 20, 2017
Texas
1 review
0 helpful votes
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This cite confuses me because I saw that the tickets for the event I'm going to are not available to public for another week and I'm nervous if the tickets will be here on time.

Date of experience: September 20, 2017
Georgia
1 review
0 helpful votes
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I had an easy and fast ticket ordering for my Shania Twain tickets. I am looking forward to seeing this artist. My ticket experience enhanced my enjoyment of going to this concert.

Date of experience: September 20, 2017
North Carolina
1 review
0 helpful votes
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Better than ticketmaster.!
September 20, 2017

Very easy to use excellent information on seat location, would highly recommend. Very self explanatory diagram of facility and seat location very helpful.

Date of experience: September 20, 2017
Michigan
1 review
0 helpful votes
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Nice
September 20, 2017

So far so good... thanks so much I can't wait to print them off. This is going to be a great concert

Date of experience: September 20, 2017