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OnlineCityTickets Reviews Summary
The overall reputation of the company is marred by significant customer dissatisfaction, primarily due to issues with ticket delivery, refund policies, and customer service responsiveness. Many customers report being charged exorbitant fees, receiving invalid tickets, and facing unresponsive support channels, leading to frustrations and claims of being scammed. While some customers appreciate the variety of events offered, the overwhelming sentiment reflects a lack of trust and reliability. The company's rigid policies regarding refunds, particularly for postponed events, further exacerbate negative perceptions, suggesting a need for improved customer service and clearer communication.
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I bought 2 tickets for a show that was to take place on Sunday, Sept. 23rd. They kept saying that I will get my tickets before the date of the event. They promised me and guaranteed it even and by Friday, Sept. 21, I still have not received it. When I called, I was on hold for over 40 MINUTES! They told me that the UPS freight experienced mechanical issues and that my tickets won't be delivered till Monday, Sept. 24th. I advised them tickets will not be good to me on Monday, since the show would be over by then. They said they can try to send me mobile tickets and then on Saturday, Sept 22, they told me that they cannot do it as the show is sold out. I called UPS and they told me the OnlineCityTickets sent out the tickets late. But Online City Tickets said they did not. So both were blaiming each other instead of trying to figure out a solution. I was beyond pissed at the situation as I spent about $250! Needless, to say I missed by event and I will definitely never use this service again. Absolutely horrible. I am still waiting for my refund. Please be cautious when using this service. Also, they charge a ridiculous fee/service charge for tickets. The fee was just about the same as the ticket. I am beyond disappointed how everything was handled.
This was by far the fastest and easiest online ticket purchase I have ever done. My tickets were delivered seriously 30 seconds after completing the process!
The site is engineered to ensure a quick and smooth experience. Path from selection to checkout is clearly designed with the end user in mind.
It makes a difference when people are not trying to hard sale you on tickets. Listening to the customer needs is the best route to win a sale. I appreciate the sales representative listening to my needs and not being dismissive or pushy about something that didn't fit my need.
The experience of finding the tickets and purchasing was very confusing. The name on the ticket was not my own.
To much in handling, the handling cost mome than the tickets, Should give accual price of ticket then add $36 each one
Bien esta muy bien y rápido! Todo al instante eso es lo mejor excelente sigan asi porque para el cliente el servicio es lo primero
I was amazed at how quick and easy it was to pick my seats and buy the tickets. The e-ticket download was easy. Can't wait for the concert.
Once I saw my bill I was furious. They added a $134.00 service charge for 4 tickets. There was no mention of this when I purchased the tickets. I am a very unhappy customer.
Seeing the price the tickets originally went for is discouraging. But they were cheaper than buying them directly from the Coleseum. Why the big price hike?
I was amzed at how quick and easy it was to pick my seats and buy the tickets. I love the eticket download. Im ready for the show!
Its fast and easy and very detailed oriented. I'm looking forward to the concert and having it going through this easily makes me even more excited
Very helpful! I'm impressed with the website. Had no problems with it. I was able to get great seats at a reasonable price. Thank you.
Wish I would thought to chrck for ticket master before ordering the fee was about half the price of my ticket
Please learn from my mistake of using this old fashion crappy website use TICKETMASTER IS THE BEST to use you can actually log in create an account you can check your status of your recent purchases so convenience this Crappy city line tickets they are worst they can make your excitement to see a show disappear by their poor customer service skills man on man I can't say it enough how much they overcharge you hide fee on top of that they will never work with you. My first time trying this website and my last for me to give one star is because I have no other options i would give it O
No mention of the service charges! Then charge me for UPS overnight but, I won't get them for maybe 6 months just 4 days before the concert? Not sure this is ethical or legal as it stated over night delivery on my receipt. I don't mind the service charge so much but, it would be nice to know up front. Make your charges above board and viewable to all prior to purchasing so that people can make a good choice and maybe your reviews would be so much better.
Lower level seats for an affordable price. You can't beat that! Definitely will do my research for tickets on this site before any other site.
404 for two tickets. Fees are $#*!ing rediculous... should go back to ticket master style box office purchases so scalpers don't run up prices on tickets.
Awesome, first time ordering tickets for venue on this site. Cannot wait for the concert to begin. Excited.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members