OnlineCityTicketsReviews 8,983

Well the saga continues. After multiple contacts with Online city tickets nothing has changed. We have now received the tickets to the concert. First off the tickets are mobile only. When they produce them they produce them through ticket master. FYI if you are going to sell tickets that you have already paid a premium for. You will be eliminating being able to sell through Ticketmaster.
I say this because, online city tickets uses ticketmaster to produce the tickets to you. Therefor because you did not buy the actual tickets through ticketmaster. You cannot sell them through ticketmaster. Forcing me to go to Stubhub as basically my only option. Just do yourself a. Favor and dont even bother with this company.

Purchased 3 tickets one of which was BOGUS! Luckily the box office gave me a free ticket for my minor son!
Bought 4 tickets to a Saturday show for me & my family. The concert was canceled, asked for a refund, was told no as the band may re-schedule can take a few months! Found out the concert was rescheduled for a WEDNESDAY 5 months later! My kids are in college, hours from where we live. They refused to refund me. $300 GONE! What happened to "customer satisfaction is out number one goal!" This is listed in their "arbitration & dispute resolution:. What a crock of lies!

I paid too much for these tickets in March and they were shipped to me in March.

I received the package and then misplaced the tickets.

I used the online chat last week without success. My request was misunderstood. I requested an email with the tickets so I could print the tickets out.

The lack of communication, the difficulty in talking to a live person caused me to miss this Maroon 5 concert. This concert was my gift for my birthday which was yesterday.

Needless to say, my experience with this company was lacking timeliness, caring, helpfulness, and lacked a suitable resolution.

I did request another copy of the tickets, I only got the UPS investigation which was a waste of time.

Oh well, shame on me for using this company. I am lighter by $624.00, but have a great story to tell friends.

Obviously, I cannot and will not recommend this company.

Anthony,

Your unwavering patience and ability to make my numerous questions feel relevant allowed me purchase these tickets with confidence. In addition, your technical expertise with the stadium layout and browser functionality elevated my purchasing confidence and inspired me to write your name down; Anthony with the awesome last name 'Ferrari' for future events purchases. In an era of 'bots' running the transaction-centered show and influencing purchasing behaviors, I'm so glad I connected with a human, Anthony, a Consumer Care Champion.

From one front line Consumer Advocate to another, thank you, Anthony Ferrari.

Truly, Melissa Edwards
35 years old
Occupation: Consumer Care Representative at CLIF Bar & Co

PS I hope Anthony's mentors show him my positive feedback. He deserves the credit and I'll be sure to check back in the future by calling ;).

PPS I'm on the left in the attached photo!

I bought my tickets from them, had never tried so I gave it a chance. Worst decision ever! Bought my tickets months in advance for a specific section right in front of center stage. I get my tickets and they're not the ones I bought they're completely off to the side right next to where the cutoff to the stage is so visibility is horrible. I try and contact them through email, through their website, no response! Finally I call and they say that they can't do anything and that the "guarantee" doesn't apply to their horrible tickets because my $#*!ty tickets are considered an upgrade. Leave my damn tickets alone! I chose the spots for a reason!