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OnlineCityTickets Reviews Summary
The overall reputation of the company is marred by significant customer dissatisfaction, primarily due to issues with ticket delivery, refund policies, and customer service responsiveness. Many customers report being charged exorbitant fees, receiving invalid tickets, and facing unresponsive support channels, leading to frustrations and claims of being scammed. While some customers appreciate the variety of events offered, the overwhelming sentiment reflects a lack of trust and reliability. The company's rigid policies regarding refunds, particularly for postponed events, further exacerbate negative perceptions, suggesting a need for improved customer service and clearer communication.
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I went to purchase 2 tickets for an upcoming event. I selected the 2 tickets i wanted. At time of purchase the site said they were no longer available to select others. I did select another set but once my order was complete instead of 2 tickets, they say I purchased 4? Within 1 minute I call them to advise this discrepancy and change the order..." Oh we can't do that as the tickets have already come off the board." I get to a supervisor who offers me 150 credit with THEM for future purchase on something that cost me over 600 because of their website... I have reported to my credit card company and this will be resolved. They will loose more than one customer because of the person who posted their tickets here for sale will also be out their money!
$40 per ticket of service charges seems a bit extreme. Not to mention what is this charge for? What the heck?
It was very easy to get tickets and I received them right away! I am very happy with my purchase. I would definitely recommend this site to purchase your tickets.
They used a stolen credit card number for tickets, and despite me calling and emailing both them and the credit card company immediately, they are claiming the "purchase" is valid. They are criminals. I am just shocked and upset by this entire experience and they absolutely refuse to do anything about it.
Found out about Bob Seger announcing that this is his last tour just a few hours ago. I'm 53 and grew up listening to Bob Seger and was determined to see him. This was the first site to have tickets available for people who have to travel to another state to see the show. I wanted good seats for one of my top 10 must see acts. I was able to get two center section seats at the show in Des Moines IA.
Awaiting tickets. Service charge was unreal. The convenience fee was nearly 35% of the cost of the ticket.
STAY AWAY from these scammers! Not only their tickets are overpriced (when there is a lot of tickets still available), the fees and charges are insane! Sometimes near 70% of the ticket itself! They may not ship it to you as they promise, and you end up printing your own tickets without notice! Their fine print has no tolerance on refund and exchange. Check the actual venue for tickets, don't buy from these guys! Customer support is a nightmare! KEEP OFF from OnlineCityTickets!
I didn't know my stats had an obstructed view of the stage until after I had already purchased them. That's disappointing.
My contact was EXTREMELY helpful for locating the best seats for the price and the location for the event we will attend in San Francisco, Ca this December.
Fast and efficient ticket ordering and purchasing service. Thank you for a great experience. We are looking forward to attending this great event. We will tell all of our friends and family.
Quick and easy delivery. This site worked much easier than others that I have used in the past. Will definitely use them again for my future ticket needs.
Additional charges come as a surprise when purchasing tickets and are overly expensive for what they're for, supposedly.
Submitted order for two tickets, received call and email to verify card used. Verified it twice and yet they cancelled stating the card image was an issue. They use Sertifi to "facilitate online authorization" yet it only delayed the process only to find out they cancelled it. Very disappointed, representatives don't care, unprofessional and terrible process. Don't waste your time or money.
Always a pleasure. Fast and easy to use! Instantly downloaded. Thank you. Looking forward to the concert
I downloaded the ticket easily and the web site was easy to use. However the additional charges seemed high.
It purchased 7 tickets. I only received 4 tickets via email. Thankfully the venue found seats for us and let all 7 of us in.
I am typing while on hold for the 10th time during my one call. Paid for the tickets in June. Nothing came from seller. Told to wait. Called back in September 5 days before event. Had one agent for 1/2 hour, then on hold for senior agent. They claimed the seller had already sent the tickets. Then made me search my email account for the second time. They say seller sent them but don't have any visual proof to ensure that the seller sent them to my correct email address. Do they really think I would wait on hold for them if I actually had the tickets? Sigh. Now waiting for a supposed resend. Worrying that this has all been a scam. Will get American Express involved and Better Business Bureau if this is not resolved. Final time on phone: 8:26-9:52 And still no tickets in my inbox. Told to call back in two days if I still don't have my tickets. DON'T USE THIS COMPANY!
I purchased4 tickets for Trans-Sibrian Orchestra on Nov., 17th 2018 at 84.00 each. After tickets are printed the price on the say 47.50 each. So why did it cost me $445.43 for 4 tickets?
Not good - I would like the 2 tickets printed with my name on them
Please contact me: cell ph # *******530 thanks Lisa richard
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members