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OnlineCityTickets Reviews Summary
The overall reputation of the company is marred by significant customer dissatisfaction, primarily due to issues with ticket delivery, refund policies, and customer service responsiveness. Many customers report being charged exorbitant fees, receiving invalid tickets, and facing unresponsive support channels, leading to frustrations and claims of being scammed. While some customers appreciate the variety of events offered, the overwhelming sentiment reflects a lack of trust and reliability. The company's rigid policies regarding refunds, particularly for postponed events, further exacerbate negative perceptions, suggesting a need for improved customer service and clearer communication.
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Additional service charge was a bit much considering all they were doing is transferring tickets (not even an option for a paper copy so if your phone dies you lost your tickets) but that was about the only way to be assured of getting them.
Fast! Very easy to maneuver & to buy tickets, fast! Totally satisfied with the service provided from this service. Will definitely use them again!
I'm from Argentina, so english is not my native language, but the website is super easy to navegate.
Even when I have to confirm the purchase with the credit card bank, it was super fast, not like I'm use to
Quick and easy. So far so good hoping everything works out. I've never used Ticketmaster before online. I'm hoping everything works out. Very quick and easy. If everything works out I would be willing to use them again if not I never will ever use them again. But then again I might not use them again if I have to put in 100 words just to verify that I'm happy. This seems to be a little ridiculous.
Bought tickets from them. They did not deliver them and because they have an all sales are final policy i dont get my money back either.
Visit their BBB page - BE WARNED - COMPLETE SCAM
https://www.bbb.org/us/il/chicago/profile/event-ticket-sales/online-city-tickets-*******0586
Quick, easy better be legit! I have my tickets already in my hand. Kind of expensive. Better be worth it.
I do hope if I ever have to call again that I reach Caesar! He was perfect in every way! I had forgotten to purchase parking tickets, yet with only less than a day remaining for the event, Caesar got me VIP parking at a reasonable price! I am totally impressed!
Very easy to use great tickets for a good price. Can't wait to see Flint at the professional Bull Riding in AC Saturday.
Purchased 2 tickets at $177 each for Lyle Lovitt in Mobile. Put in credit card number, apparently did not see additional charges. Total bill was $469!
$115 charges for 2 tickets? Had I seen these charges I would NOT have used this company.
It was beyond an excellent service, I will be sure to ask for Ceasar next time I purchase tickets!
When I called to purchase tickets from this company, I specifically requested all paper hard copy or printable tickets. I was assured I would get that. But when I get the email confirmation, it says they are Etickets. I call to complain. They say "read the fine print", they have the right to change it. SURE ENOUGH. We were denied entry with the Etickets. Apparently they were fakes or scams. I had invited 3 friends for a Bday celebration and the whole thing was completely ruined. It is 3 weeks later and I am STILL trying to get a refund and it appears that I will not be getting one. On top of that, every time I call, I am put on hold for 1/2 hour. HORRIBLE HORRIBLE COMPANY. DO NOT BUY TICKETS FROM THIS COMPANY. Use StubHub instead, have never had a problem with them.
I was glad 2 get cheaper tickets here vs. other sites, so decided 2 go last min. Thx. It was quick & easy
Dont have a smart phone gentleman on phone helped me find tickets for email... made it easy and quick and now me and my bestie are going to see Cher!
Will not use this application again. I called in, with plenty of time to get help in purchasing an aisle seat, (because I use a fold-up walker). Was told that the venue was already sold out, and there were no more aisle seats. Are you kidding me? Just laziness, and not willing to help.
No notice it was so extreme used to a little mark up BUT site was easy just not worth the money. Not it wont except my review without 100 characters dont have anything good now to say!
As long as there are no glitches and we get to the concert it should be great. I hope there are no additional costs involved, like I'm reading in the reviews.
The shopping was easy and couldn't ask for a easier way to get tickets. The only thing I don't get is why the tickets say $99 but I was charged $325 for two tickets.
The site is great and fast totally satisfied I will make more purchases from this site very satisfied
Other than the service charge being high the process was easy. Didn't notice the service charge fee till after the transaction was complete. I may have overlooked this but it was a surprise. The process overall was smooth and easy to follow.
I don't know if there were other options available to purchase the tickets but this is the one the news article led me to. Would consider using again in the future but may also look into other purchasing options.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members