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OnlineCityTickets Reviews Summary
The overall reputation of the company is marred by significant customer dissatisfaction, primarily due to issues with ticket delivery, refund policies, and customer service responsiveness. Many customers report being charged exorbitant fees, receiving invalid tickets, and facing unresponsive support channels, leading to frustrations and claims of being scammed. While some customers appreciate the variety of events offered, the overwhelming sentiment reflects a lack of trust and reliability. The company's rigid policies regarding refunds, particularly for postponed events, further exacerbate negative perceptions, suggesting a need for improved customer service and clearer communication.
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I wanted to purchase tickets but ended up purchasing a parking pass. It's my fault for not thoroughly reading the print but parking passes should not be advertised by sections like tickets. The listing said "pit" with not indication that it was a parking pass until you click through and then you really have to read the small print. I did not realize this until my confirmation came in my email.
This is a very misleading practice and I will never use this service. I tried to reach a live person on the phone for 10 minutes with no luck. I was bounced from recording to recording. I could not find anyway to resell the parking pass and by the time I receive them it will be too late.
This was the best purchasing experience I've ever had! It was extremely easy and convenient. I will forever and always purchase concert tickets this way now
I wasn't sure how the process worked, but it seemed to be an easy process. This is the first time with this ticket process; I was a simple process. Thanks!
Very easy to use and accommodating. Thank you. I can't wait for this concert. So excited. Thank you so much
Never buy with this company... scammed us out of extra $200.00 started court proceedings after we could not get our tix... wanted refund never got it. Do not buy through this company!
Sell price was $149 and they charged me $242 Each!
And it doesn't tell you until you credit card passed it!
Purchased two tickets to Journey/Def Leppard concert at T-mobile Arena in Las Vegas for $529.50 (way too much). Showed up at venue and - NO TICKETS! Credit card was billed (and paid) two months before event, ticket agent at box office said this is common. Still can not get hold of OnlineCityTickets for refund. Filing complaint with BBB and NV Attorney General's Office.
I will never purchase from them again! Not only are they WAY overpriced but I tried to cancel my tickets the day after I purchased them and they told me no!
I have filed a complaint with the Consumer Financial Protection Bureau and Better Business Bureau against onlinetickets.com. I tried to purchase 1 lawn ticket for $32 for Ozzy Osbourne on 9/14/18 in Bristow, Virginia. The website does not allow you to review your order before you purchase and the company does not issue refunds for any reason. I was charged $375 for 8 tickets that I did not want and never received. I called the company to explain the issue and they told me that it was not their problem and that all sales were final. Furthermore, I did not receive the tickets. I will never use this company again.
Great tickets easy processing easy to order and find seats price was good too really easy to order from
It was quick and easy. I was surprised to see the fees tacked on at the end. Those should be disclosed when purchasing
I love the fastest way to get to what is happening in my home town! It helps you understand how to do this better.
Fees were higher than stubhub. I also received an email after my order went through stating I could get 10% off each ticket if I completed my order. Problem is the order was completed at the time that email came through. Disappointing I would have liked the savings
Bought 4 tix to Elton John - by the time they added their commission and tax and venue fee, etc - $500 ea for a ticket valued at $121. Huge rip-off.
Pretty cool and easy. Checked he seats I wanted and no issues. Checkout was a breeze. Definitely using this way to buy tickets going forward.
Was a very pleasant experience purchasing tickets. The gentleman that assisted me was VERY helpful in finding seats in my price range!
I had a couple of issues with other websites, but yours was best and no issues. Needed a ticket fast and it was provided quickly andeasily..
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members