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OnlineCityTickets Reviews Summary
The overall reputation of the company is marred by significant customer dissatisfaction, primarily due to issues with ticket delivery, refund policies, and customer service responsiveness. Many customers report being charged exorbitant fees, receiving invalid tickets, and facing unresponsive support channels, leading to frustrations and claims of being scammed. While some customers appreciate the variety of events offered, the overwhelming sentiment reflects a lack of trust and reliability. The company's rigid policies regarding refunds, particularly for postponed events, further exacerbate negative perceptions, suggesting a need for improved customer service and clearer communication.
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Thumbs up to this web page & i would do it again for another concert in the Future. John Cougar is the alternate bohunk of the 19 eighties and I would willing to take him go see him again this will be my 1st along with my girlfriends to see him in concert
Simple to order and good prices. Love the mobile ticket idea cant wait for my concert and other concerts to buy through this site again
The prices shown is not the price You will be charged!
In Europe this type of selling is not legal - you have to
Show the final price at the start.,
The man who answered my call was hateful obviously didn't like his job was rude and didn't want to help me at all because I only needed 1 ticket! I had bought 2 earlier in the week but needed another ticket and he was a total $#*!!
What should have been an amazing Saturday night, out quickly turned into the most disappointing evening ever! The kids were taken care of spending the night at their aunt and uncles house. Tickets were purchased to see Amy Schumer at the Fox Theatre thru Online City Tickets to celebrate my husband's birthday. Arriving at the venue, we are met at the box office with news that the event has been rescheduled. The new date is on 11-14-18 which is a Wednesday evening at 8:00pm. This is not a date we can make due to school and work. We called Online City Tickets muliple times and were met with a automated system. The system looped us around many times and was not helpful. After a ridiculous amount of time mashing buttons we were connected with a first layer of customer service. This representative was unable to refund or exchange the tickets. He then transferred us to a senior customer care specialist by the name of Jay J. Who told us we could not get a refund or exchange tickets. Our only notification about this change was a email sent only two hours before the scheduled event. We did not see this until after it was too late. We spent the rest of the evening trying to resolve with no avail. Lesson learned. Do not buy tickets from this company. They have lost us as a customer forever.
Very expensive, I should have shopped around.
Will not be buying from here again.
Very very pricey! Wish I would have looked at the reviews first.
I purchased two tickets for Joan Baez. The total of both tickets was over $600.00.
For that price, I assumed I was getting good seats. When I printed out my tickets, the face value of each one was $89.00. I paid triple the amount of the face value of the ticket. The face value is not disclosed until the ticket is printed out. Very pricey!
Not sure why when i downloaded my tickets and printed them out i have someone elses name at top.Not sure if its a scam site or not.
Final purchase price was 30 percent more than ticket price. I ordered these thinking the price that the ticket was would be the final price. Boy was I wrong. Make sure you can cover the surcharge that they add.
Was fast and easy. No confusing small hidden print. Straight to option and detailed choices. Simple. Like it alot
Leagalized scalping! They're just paying a local government to have the privilege to do it. Why can't they be purchased right from the source? If it wasn't Jeff Dunham we are going to see, I would not have gotten them.
I can't wait to have fun! The website made very easy to buy the tickets at a convenient price. One of the things was cool is to fun the website very fast on Google and know about this amazing concert.
While the process to purchase the tickets was easy, the service charges are outrageously high and unexplained. I will never use this company again.
Operator helpful. I could find the quality seats I wanted without his help. Couldn't tell sold out areas. Different days offered better seats. Other then seat availablity process was easy.
It was very easy to use. Everything went smoothly and quickly. Good prices and easy to navigate. Very happy overall with the service.
I was very pleased with the speed of my ticket delivery and ease of use. 10/10 would recommend this site to my friends and family and I will be back.
Easy to buy the tickets. Didn't know about the fee until it was too late. Will never use them again.
Helpful and friendly representative. Had to wait on hold for 5-8 minutes listening to very bad, loud music. Turned the volume down as low as it would go but it was still really loud and annoying.
Awesome experience simple clean fast. I had my tickets in less than 10 minutes
Will defo use again.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members