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OnlineCityTickets Reviews Summary
The overall reputation of the company is marred by significant customer dissatisfaction, primarily due to issues with ticket delivery, refund policies, and customer service responsiveness. Many customers report being charged exorbitant fees, receiving invalid tickets, and facing unresponsive support channels, leading to frustrations and claims of being scammed. While some customers appreciate the variety of events offered, the overwhelming sentiment reflects a lack of trust and reliability. The company's rigid policies regarding refunds, particularly for postponed events, further exacerbate negative perceptions, suggesting a need for improved customer service and clearer communication.
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I bought my miss saigon tickets over at onlinecitytickets.com. And i found out that they overpriced the tickets for more 133$ after calling the kennedy center. Plus. They dont have refunds at onlinecitytickets.
It seems like it's good at first until you get towards the end of your order and they charge an excessive service fee. The reviews are great when you are in the process of buying the tickets until you have bought them and then all of the "real" reviews come out after the whole experience. So there are two places where you submit your reviews.
This was easy. Had a difficult time with Tickets Now as the seller backed out last minute. Went back forth e-mails to their representative with no luck. A total refund of purchase price is pending. The price through your site was cheaper than theirs. Would recommend this site to family and friends.
Thanks
Had to call, the web site kept telling me the tickets I selected were unavailable. The rep made the experience calming and resolved my order.
I have purchased tickets online numerous times. It took me 3 or 4 attempts to place this order. I first tried to use this gmail address. Your site gave me the error message that my two addresses "did not match" -- even though they clearly did. I tried again, typing in the address correctly each time. Received the same error message. Switched to my AOL address. "Your email addresses do not match." It took me at least 2 more attempts for me to satisfy your site's need for perfection, even though I entered the email address correctly each time. So why am I receiving this survey on my Gmail address? I had to return to AOL to download and print my tickets -- and even then, I had to sort through 3 or 4 screens before I could. It just doesn't work.
Paid over 4 times the face value? Never again! There is no listing of fees or how you got to this amount charged on my card!
Found out too late the tickets I purchased for $47 a piece were actually $25 seats. And the service charge was exorbitant.
I will never use this company again and will be telling all my friends too watch out for this site and avoid it. You have a license to steal from the public. Amazing. Found out that a watchdog site in NJ found this company "... has 187 complaints against it,...". How are you still in business?
$60 is just too much. It is.
Monopoly?
There is a 100 character minimum to post a review?
Why is there a minimum length to this review? Brevity is the soul of wit.
Alright service. It's hard to access your tickets and on top you have to submit a request like the one I'm tyoinf. It's annoying, you guys need to make this warier to access.
Nice easy process, but definitely part of the issue with the Ticketmaster being greedy. Bit of an unfair model, the tickets should be sold to people, not robots and not scalpers.
I Bought Tickets on this page and they charged me $73 plus services charges that they never say on your page then you realize when they charge you and then you can not anything
Love getting to see Lauren Daigle!
Birthday present for my daughter!
Last minute decision but the e-ticket made it easy!
This company paid to come up at the top of a google search result about concert tickets and lists themselves as the name of the desired venue. They include much smaller font saying they are overcharging you and that you aren't contracting with the actual venue, but it is hard to understand this. They charged me a huge premium on tickets and refused to refund me. It's a complete scam. I then called customer service and was stonewalled and lectured by a completely rude associate. Be warned. You are overpaying by a HUGE amount when you use this site.
I was very pleased with the interaction with the agent, not pleased that the price on your website was $167, but the actual price was $212. That is false advertising, bait and switch, whatever. Also, when I asked which actual seats we would be getting, the agent was unable to tell me, he was only authorized to tell me the row and that the seats were together.
Thanks really worked well. Will do it again soon. Cant wait to see the monster trucks. My kids are so excited.
Quick and easy, I had no problems purchasing and downloading my ticket. Will definitely use this service again.
I told them that I wanted insurance, because I bought these tickets in February. My mom was dying, and I did not want to go. I wouldn't have enjoyed myself, and I didn't want to leave, for fear that my mother would die. Now that I am trying to get my ticket money back,($127) they will not even talk to me!
I have received the notification that YOU have my order. I am waiting on the tickets that I understand will be just a few days before the event. Unhappy that the wait for the actual tickets should take this much time.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members