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OnlineCityTickets Reviews Summary
The overall reputation of the company is marred by significant customer dissatisfaction, primarily due to issues with ticket delivery, refund policies, and customer service responsiveness. Many customers report being charged exorbitant fees, receiving invalid tickets, and facing unresponsive support channels, leading to frustrations and claims of being scammed. While some customers appreciate the variety of events offered, the overwhelming sentiment reflects a lack of trust and reliability. The company's rigid policies regarding refunds, particularly for postponed events, further exacerbate negative perceptions, suggesting a need for improved customer service and clearer communication.
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Very poor... I spoke with the representative.
He sold me tiks he said was in the middle over the arena.
They are all the way to the right.
Worst seats in the theater..
I purchased 3 $61 tickets and the total charged was no where close to the $183 + tax. The total debited was $240. No warning, just debited.
I hope that they DO send me the tickets via email as promised by the 14th of October.
I ordered two different sets of tickets same day a couple minutes apart. I was able to download and print the first order the day of ordering. Second order didn't show up until the night before at 9pm. After I had already ordered another set from Ticketmaster thinking the others wouldn't show. Also tickets through Ticketmaster were cheaper! I will never order from this company again.
I hope i do not have to use this service again - just confirm the order and send my tickets via pdf to the email address - no confirmation necessary. This was a pain in my $#*!.
Purchased two tickets on 10/3 for the Lion King. $115 each but service charges were $70 and you can't see that until its already charged to your credit card. That's not the worst of it. When scanned at the theatre today, it said the tickets were already used. We actually talked to the legal ticket holders. The tickets were $98. Our tickets said Ticketmaster but no price was printed on the tickets. See photo. Other reviewers had the same experience and the theatre staff said this happens all the time. Only because we were in a smaller city did we get to see the performance anyway but not in a theatre seat. Watch for rerouting of sites from theatre sites and NEVER buy from this place.
There was no indication that the amount I would pay would be $58 more than the amount stated as the cost of the tickets. This seems like false advertising to me.
Purchased 2 tickets at a viewable price of about $300 for both. When I saw purchased statement it was just under $500. When I tried to see what the processing and other fees were, I was unable to see anything except the final price. I will never use this venue again.
The tickets were 52$ i ended up paying 172$... what the $#*! do i need insurance for? Hidden bull$#*! fee... never again will i use them bastards
Servizio semplice e veloce. Ampia proposta e rapidità di scelta. Traduzione ottima. Un desiderio che si avvera perché il Madison Square Garden x me è la casa del basket mondiale.
I found the site very easy to navigate and it was very quick and easy. I would recommend the site to my friends and relatives.
This reseller site adds on HUGE fees without notice straight to your credit card! Beware. They will not give you a purchase total until after you hit the purchase button. Then, when you call them to explain that you would never agree to such high fee they tell you in a recording that there are no refunds.
Thanks for your help with our tickets - you were very helpful! Great advice for two Aussies who've never been to NYC before. Thank you and Cheers!
Boo... hope we don't get $#*!ed in the $#*! you worthless $#*!ers. Um... can't say anything nice until I see tickets in my hand. Probably gonna take a $500 loss! $#*!ers!
Is hard to buy the tickets first my debit card no works then I have to use a credit card fix the pay metod
Thank you very easy process.
It also got me to get off of my rear end get my printer working so I did get two birds with one stone I got the printer working and I got my tickets printed out and I even got the printer working with my smartphone Hallelujah.
That was quick when i bought them they sent the email right away and i hope that my tickets come as fast as the email did because Lil Xan is my favorite rapper.
It made it easy for me to order my tickets. I just wish I knew what seats we got right away, and if they were together.
The website was well organized and easy to navigate. However, resale prices and fees (which were not disclosed until the point of no return', at least for me) were high.
Thank you i can buy my tickets from Ecuador! But it cost 40 dollars more for service charge, too expensive!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members