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OnlineCityTickets Reviews Summary
The overall reputation of the company is marred by significant customer dissatisfaction, primarily due to issues with ticket delivery, refund policies, and customer service responsiveness. Many customers report being charged exorbitant fees, receiving invalid tickets, and facing unresponsive support channels, leading to frustrations and claims of being scammed. While some customers appreciate the variety of events offered, the overwhelming sentiment reflects a lack of trust and reliability. The company's rigid policies regarding refunds, particularly for postponed events, further exacerbate negative perceptions, suggesting a need for improved customer service and clearer communication.
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Very easy to navigate through the process would recommend it to friends. Will use this site for future purchases of tickets.
Did this from the UK, was very simple and had the tickets to print immediately. Very happy and looking forward to a great gig. Many thanks. Rod from Wales
Within minutes I was able to print my tickets for the July 25th show. Very impressed. I am waiting to get information on my tickets for The Price is Right show in Albany NY on April 20th. Suppose to be able to print them on April 18th. If this goes as smooth on that date I will really be happy. Great ticket site to order on.
Quick, easy and efficient for the purchase and delivery of the tickets. The venue was easy to locate and i was able to find exactly what we wanted.
I purchased tickets to a concert and the next day I realized I wouldn't be able to make the concert. I know my fault. So I contacted the customer service because their website says they give refunds, the customer service person told me that they couldn't give a refund because my tickets had already shipped. Okay, if you say you give refunds don't tell my you can't give me a refund. I bought the tickets the day before! They also don't give any description or pricing on the UPS shipping so you go in blind and end up like I did $14 wasted on shipping for tickets for a concert that wouldn't begin for 2 months... worst experience ever, if I could give 0 stars I would.
This is the fast and fun great site got the tickets nice and easy PEZ yeah I love to do it again recommended family and friends
This site was very easy to use and I received my tickets shortly after I placed the order. I would recommend this site to my friends.
This site would not allow us to have tickets at will call, or deliver any other way but via electronic on the computer. Because we are captured to buy our tickets it cost an additional $42.50 per ticket to deliver the tickets on the computer. WHY! This is insane! There is no reason why it should cost so much per ticket! I could MAYBE wrap my head around $42.50 per transaction, but per ticket? You all are thief's of the captive audience. You should be ashamed but you won't because you're a empty conglomerate!
Was pretty easy to use. Just look for what you need and just click and that's pretty much all. I feel that it's simple and to the point. If I can do this anybody can.
Super easy to purchase concert tickets, they deliver fast as well. So far so good and will use the site again for concert tickets.
Easy user friendly! Great to use and easy to understand it, and find information on the internet! I was amazed that I found information so fast, and could call my galfriends and get them to look at information!
It was easy to order tickets for the game of the New York Rangers. We look forward huge live to see our first NHL game.
Nice service and fast. I bougth a ticket for houston rockets because i love the team. I am from colombia and i love houston
Easy experience would use again can't wait to see this show... I would recommend
It was very easy to find and purchase these tickets. I was also amazed at how fast they were delivered!
The purchase was quick and easy. I was worried because an associate of mine had a recent problem obtaining her tickets with OnlineCity but when she called in she said the issue was resolved and I purchased with no timeframe for errors and everything was perfect. Thank you!
Every email communication I received to inform me of the status of my order was clear, included what I could expect to receive next and when, as well as information on where to go if I had additional questions. Thanks for making this purchase experience fantastic!
We purchased 2 tickets to a local concert via this despicable website service. The only information given to us was a section and row number for the event. Once we receive the tickets, which was some lame credit card style ticket with still no information that our 2 seats were together. Once I asked this company if I could find out if our 2 seats were actually together I was promptly told that they wouldn't guarantee section, row or seat number. Best to stay away from this company. Charging 75$ per seat then saying they will not do anything is beyond absurd.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members